McGee & Co.Reviews of mcgeeandco.com

Ordered a bed with a backorder date a few days away. Within minutes of processing my payment, I got an email notification the date had been pushed back a couple weeks. I was OK with that, but found the timing odd. I also noticed the website continued to advertise the original date. A couple weeks passed and I noticed the website still reflected a date which was now in the past, so I reached out to find out when my order would be shipping since presumably the item was in stock. The replied the back order date was now two months further back. I pointed out twice in emails to customer service that their website then is reflecting a dishonest in-stock status and shipping date. They didn’t acknowledge that. I feel like it is a classic bait and switch. It was going to be months before I received my item that the website implied was in stock. I cancelled my order and will not purchase again due to faulty business practices.

I ordered a light 3 times my budget because I was told it would arrive on time in 3 weeks. I just called after hearing nothing for 4 weeks and was told it would not be shipped before 10/12 and nobody knows why. So instead if 3 weeks now it will be a minimum of 6 weeks and could be longer. Terrible customer service-no communication and certainly not worth spending $750 on a light. Find a reputable lighting company and don’t trust this one.

Made an order for a bed. This company has zero communication. Every time they provided an update on delivery date it was never correct and always delayed. It took 6 months for simple bed to arrive. NEVER AGAIN!

I waited almost three months for a bed to arrive. They took my money without telling me that the product was on back order. When it finally arrived, the condition was horrible! I spent a lot of money on this bed and the quality and condition do not reflect the high price. I definitely will not be purchasing anything from them ever again nor will I recommend this company to anyone else. My sister in law had a similar experience and I wish I would have listened to her.

I have purchased thousands of dollars of items from this company and recommended their products to family and friends (even though I have had more than a few issues with orders). But my last experience with them was so awful that I feel compelled to write. McGee is refusing to help me get ONE new replacement slipcover for an incredibly expensive couch that they still sell on their website. It was lost while I was having a zipper repaired and McGee has told me there is absolutely no way they can help me. I of course offered to pay for the replacement product. I cannot believe they are unwilling to help me when the alternative is having the entire couch recovered. I can't stress how strongly you should shop elsewhere - with these prices they should be more willing to help. They have beautiful things - it's so disappointing.

Terrible customer service. No one answers the phone. Chat not available. Days to get response through email. Items arrive damaged. Or not at all. Horrible.

I purchased a La Messina rug and after a few weeks I received a rug shipment. The rug is made by a completely different company with a different name. I paid $350 for the rug from McGee and co and the same rug is only $179 on Amazon. Be wary it seems like they are just marking up rugs from other suppliers. Makes you wonder what else they are doing as well to make a profit

Terrible experience. Ordered 10 outdoor rugs over a matter of 3-4 months for two homes. Loved them at first. Used half indoors and the other half on multiple covered patios. Any slight exposure to the sun has completely faded and discovered the outdoor rugs in a matter of 2 months. They look dingy and old…. Complete false marketing. Not outdoor rugs. I contacted the company and they said that I shouldn’t have had them outside during incremental weather and i missed the 30 day damaged product return windows…??? 1- They weren’t damaged when I received them obviously, 2- They obviously aren’t made for olde outdoor spaces, let alone covered porches and 3… It’s summer…?!?! How is this considered incremental… when and where was I supposed to use them? What a rip off. Don’t waste your money on their rugs. I’m literally devastated on how much i spent and now how I have to replace my rugs and they are adamant they will not refund, return or replace and somehow it’s my fault. Terrible customer service.