McGee & Co.Reviews of mcgeeandco.com

I purchased a rug from McGee and Co - the Roslin Hand Knotted Wool Rug - in February 2023. I waited until April 2023 for this rug to be delivered. The rug quality quickly diminished and it looked "worn" very quickly. I went to move my furniture this weekend and I noticed the entire half that was not under the sofa has completed faded and now the rug looks awful. It hasn't even been a year - and this room had moderate traffic, with no direct sunlight. I will NOT be purchasing any further items from McGee and Co.

I wish I could give ZERO stars. I ordered a console table from McGee and Co and the delivery came with NO assembly instructions. I have called the customer service countless times and sent multiple emails asking for someone to send me the assembly instructions - NO answer. I will never be ordering another piece from McGee - they have beautiful designs but their customer service is atrocious. NOT worth the hassle.

I purchased the Ovitt coffee table in February. It arrived in June with a huge scratch. I contacted the company right away and did find they sent me an email stating they would refund my shipping cost. I unfortunately didn’t see it until now because it went to my junk mail. Fast forward till now and that scratch is not even a concern. The other day, my husband and I noticed a HUGE crack lengthwise in the center of the table. My husband is a carpenter and knows wood very well, and stated the coffee table was manufactured very poorly. There was nothing we did that caused this. I reached out to the company several times via email, and sent pictures of the crack. No one has responded. They also do not pick up their phone. I’ve left voicemails. I am a good customer of this company and we recently purchased a dining room table and chairs, and now I’m nervous about what kind of trouble I’ll have with that furniture. To say I am extremely disappointed with customer service is an understatement.6 months later to have a crack on a $800 coffee table is ridiculous. We even took out the extra insurance on the coffee table and they denied the claim about the first scratch. It was shortly after I submitted that claim that my husband and I noticed the HUGE crack, so I was told I now have to wait till January to refill a claim. This should not have happened to a new piece of furniture we’ve owned for 6 months. I’ve spent so much money with this company. I want to cry after dealing with this situation and not hearing from the company, I wish we hadn’t purchased the table and chairs…

Poor quality and even worse customer service. Stay away! I ordered a Soren cabinet in Dec of 2022. First McGee and Co no showed for the delivery appt, then delivered the wrong color cabinet, then they significantly late for the third appointment. I finally received the correct cabinet. McGee and Co never responded to requests for a discount for the hassle. Fast forward a year, and the door has now fallen off. McGee and Co won’t help me with replacement hardware. Buyer beware!

We are a builder and designer, and we have ordered a handful of items from this company. Our recent client has as well and has had even worse experience. Half of the items that arrive are fine, but then others have been "lost in shipping", arrive damaged or broken. The replacement process has been horrific to say the least. Just truly disappointed. Update 12/12/23 after McGee response - It was not just the rug. Things are almost resolved, but the time and effort was extremely poor from all our experience with "designer suppliers". We had about 3-4 product issues with this 1 order, and are still waiting for one to be resolved. Regardless the quality for the cost is extremely disappointing and the customer service is shockingly poor for McGee.

Very poor experience. We have faced inaccurate lead times and shipping delays of up to 6 months on items. Custom service continually lies about restocking and shipping dates and does nothing to remedy the situation. We would advise anyone in the design industry to avoid ordering from them as it will undoubtably lead to a stressful situation with your clients.

Horrible experience from this company. The worst customer service and communication I have truly ever experienced as a customer. I highly recommend not ordering anything from them.

Worst company I have ever, EVER, EVER ordered from! I ordered wallpaper with original ship date 9/1 it has been pushed back to 11/17 for the THIRD TIME! I spent $700 on this wallpaper. My interior design team is already done designing the rest of my house just waiting for the wallpaper. When requested a refund no response!!!