McGee & Co.Reviews of mcgeeandco.com

I really wish I would have utilized the Trustpilot website to review others' experiences before purchasing from McGee & Co. Generally speaking, the more you pay for a product, the better the shopping experience and customer service. This is absolutely not the case with this company. I originally purchased a floral quit blanket on 3/23/2024. I had been eyeing this quilt for some time and wanted to purchase it as a birthday present for my mother. I spent over $300, including nearly $30 in shipping charges alone. The email stated the item would ship in 5-7 business days. Over 2 weeks later and I received no movement or updates on my order, so I reached out to customer service. Unfortunately, Kianna informed me that they did not have the inventory to fulfill my order and she went ahead and cancelled the order. The same day she cancelled my order I checked the website and it showed they had 1 left in stock. I reached out to let her know that they needed to update the website because it was still showing they had it in stock. I did not want someone else to buy it and have the same issues I was having. She then informed me (and keep in mind this is all the same day) that they had a return and sold the return to another customer. So I've concluded she either lied, or is terrible at her job. Because wouldn't you think if you had a customer waiting 2 weeks for an item that you already took their money for, that you would fulfill their order first before listing it for someone else to buy? In conclusion, I would not recommend this company and warn customers to exercise caution when considering purchases from McGee & Co. Despite their reputation for luxury and sophistication, their deceitful approach to shipping times and inventory management undermines the trust and loyalty of their customers.

I bought the adalee console for my entryway. It has two HUGE man made carved cutouts in each side, not shown in the product pictures on the website or in the description. I reached out to customer service and they said the cutouts were indeed “natural” and they wouldn’t let me return it. They are not natural. Now I’m stuck with a $1000 console I hate. UPDATE- FYI Mcgee and Co has done nothing about this, even though they responded to this review and asked for more information. This review will be deleted if they do something about it.

I purchased 6 of the Molly barstools in Nov of 2023. I also purchased the warranty for each of them. My 6 year old grandson who weighs 59 lbs climbed upon on one and the leg splintered and broke. It was covered by warranty but they want me to pay shipping and tax to purchase another one. Since then, I have had 3 more of them some apart at the joints. We have been able to fix those but for this price I don’t feel like I should have to pay anything to fix a poorly made defective product. Will never purchase from McGee and Co again.

I was so excited to get my new leather ottomans, but the color and quality are not what was shown on the website. The color is called saddle but is actually bright orange and doesn’t look good with the rest of my decor. You can also see dyed orange fabric coming through in between the leather which is not what was shown online. I paid $550 for these and they look cheap. I wish I went with a different brand but I thought it would be worth it to pay up. Customer service replied saying they are within the permitted variance color. So disappointed!

Bought a chandelier from them which arrived damaged . I have tried to get them to refund me but they keep telling me they haven’t heard from their claims department so they can’t refund me or tell me what to do with the chandelier . It has been two weeks now and I do not have my money back or have any idea what to do with the chandelier . Terrible service. I do not recommend buying from them as they don’t stand by their product. Sending a defective item and not refunding it is not acceptable .

Bought a rug that has shed quite a bit and also a chandelier that had a broken glass and they refused to send another pane of glass or replace the item. Would not recommend dealing with this company or purchasing anything from them. Their price point makes you think it’s good quality but it is not worth it.

tl;dr it took over 3 months for a cabinet to ship, I was consistently the one to reach out to customer service, cs wasn't honest about the situation (when I asked/caught them in the lie, they backtracked on their previous story). I placed an order at the beginning of November with multiple furniture items and some decor. The cabinet said 'new' item, in stock and ready to ship with an estimated ship time of 4-6 weeks. I wound up placing another order with furniture 2 weeks later, and yet another about 3 weeks later. I had received every item in all 3 orders, EXCEPT for that cabinet from the very first order, within a reasonable lead time. The first time I inquired about the location of my cabinet to customer service (via their contact form because they refuse to speak to you on the phone), they told me that the carrier was experiencing delays but my "cabinet is just waiting to be picked up, expected ship date is January 10." January 10 came and went, I waited an additional 2 weeks before reaching out for a second time. Their CS agent said the same thing, blaming the third party carrier for delays but it should ship in 1-2 weeks. So I wait another 2 weeks with no word, so I reach out again. They said pretty much verbatim what they said before, "we're waiting on the carrier, your item is in the warehouse." To which I replied, "I have received other furniture from other orders from you guys since this order was placed. If the carrier is the issue, why not employ a different carrier?" And their reply to this solution was "your item was actually backordered and we just received stock. expect it to be shipped in 1-2 weeks." My thoughts after receiving this: - I have ordered items from you before that were *actually* backorder, and I received updates on the status the whole time, but I not once got any communication about this "backordered" item - You changed your story after I called out the inconsistency - They blamed the carrier for their mistake - I believe they either forgot about this part of my order and it took me reaching out 3 times for them to remember it OR the order was lost and they were trying to cover it up This experience made me want to never order furniture from McGee & Co again.

Ordered a coffee table in Nov took till February to arrive. Once it arrived it was too big so I wanted to exchange it for something else. Unfortunately, returns are not allowed. What a horrible business practice. Customer service is useless and hard to reach, I WILL NOT be purchasing again or recommending any family or friends to do so also.