McAlister's DeliReviews of mcalistersdeli.com

Food is great, ordering website is horrible. -3 stars ordering online.

HORRIBLE EXPERIENCE!!! Today I placed an on line order for curbside pickup. I arrived 10 minutes early. I received a text that my order was ready and someone would be out shortly with my food. I then received another text that my order did not go through. The manager (Kendrick) comes to my car and apologizes. He then says he could put through my order and asks for my credit card and says he cannot give it to me for free. I NEVER ASKED FOR ANYTHING FREE! He says he has my order details and says it should be about 5-7 minutes. He comes out again and one of my items is unavailable. I said forget the whole thing and got my card back. This jerk manager wouldn’t even give me my “free” birthday cookie. I guarantee you if I were white this white manager would have offered some kind of compensation. I WILL NEVER GO BACK!!!

I don't usually write reviews, I just stop going to the restaurant. I ordered a meal on a Tuesday evening for delivery which is unusual for me. My salad came, my husband's sandwich came and the chips for the nacho basket BUT NO CHEESE. I called the store and told them. In my mind the correct response would be we're sorry, we'll have that out to you right now. NOT you can get a refund or come get it yourself now or another day. When I got on this sight I saw they had a 2.6 rating. I looked at the 1 stars to see how complaints were handled. Their not, that is why you have a low rating and losing repeat customers at locations who don't care. I don't know if it's management or staff. BUT tell me if it happened to you what would you want their response to be. Thank you.

I am a frequent customer of McAlister’s Deli in Columbia Tennessee. From the moment I walked in, everyone was welcoming, friendly, and genuinely focused on providing great service. The restaurant is always clean, comfortable, and has a warm atmosphere. It’s clear the manager (Greg) and his employees, one in particular (Izzy) take pride in both the food and customer service. It’s rare to find a place that consistently delivers excellent food and exceptional customer service, but McAlister’s does exactly that. I’ll definitely be returning and highly recommend it to anyone looking for a delicious meal and a great dining experience

I went to the Valpo IN location at 11:15AM. Since there were several other people ahead of me I used the app to place my order. It said my order would be ready at 11:45. I went to the counter and let them know I was already in the store. I asked that they check on my order. They gave me my drink and then I sat down with my sister, who ordered at the counter, within minutes her order came out then another persons order came out. This went on several more times. Now it was 11:34 and when I asked for my money back the crew member asked me what time did it say in my order. I told her 11:45. She said then I had to wait 10 more minutes. I told her I checked in at the counter when I arrived. She informed me that the orders from the app take a much longer time to complete. She said it doesn’t show up on the screen until 15 minutes before the time given on the app. I didn’t get my money back. And all of the sudden my order appeared on the counter. If what she told me is true then I blame the software program. If it’s not true I blame the store personnel. Either way… don’t think I’ll Be going back to that store.

I ordered McAlister's Catering for a work lunch. The boxes were customized for each person. The food was great and Brooke went above and beyond to make sure everything was perfect!

The roast beef on my French dip was to thick. The Mac and cheese was old and way overcooked. Overpriced menu.

The deli on battlefield in Springfield was awesome. Service was quick and sandwich was great too. I would recommend.