Mercedes-Benz USAReviews of mbusa.com

The story is long. I will try to be short. We bought a 2023 S in January In May we went to the Equestrian Event showcasing thr Derby. Left to go back to Daytona. Car would not start. Waited for hours for Mercedes to assist ..Got home at 1:00 ам. 10 шеекs later the car was fixed. We were given a Ford Fusion with 40,000 miles on it. The dealership exhausted all their diagnostic tests and after awhile called on an engineer from Jackonsville who finally fixed the situation.We made numerous calls to the dealership and to the supposed high and mighty to find out what was going on. At least 10 calls to Tiffiany at Mercedes BenzUSA What a joke. During this whole process It was always us calling to find out what was happening at every level. Communication at all levels was totally unacceptable We have had Mercedes before and didn't have problems with customer service at every level. This will most certainly be our last Mercedes. This was the worst customer service ever. Worst part, nobody cared.

Went to the dealership to get a replacement for a lost key for my 2022 GLC 300. $815 for the key, and $190 to program it. Are you kidding me? That's an f u to the customers who would have been loyal otherwise. Needless to say, I didn't buy it, lol.

Ran by scum with no regards for their workforce. Your days are numbered fatcats. Continue suppressing your workers and we will suppress your throats with our boots. You can delete this review but you can't undelete yourself after we get to your offices.

Zero stars is still too many. I bought a 2023 GLA35, what I thought was my dream car. Boy was I wrong. The experience I have had with the brand new vehicle I bought from Carriage House of New London CT, has been excruciating. 9 month old car has been in their shop for 6 weeks and it took that long for them to figure out the issue. They took that car apart every which way from Sunday and put it back I don’t even know how many times, and now they want me to take the car back and everything is ok? Everything is not ok. I am working with Mercedes USA in an attempt to get my money back because how can a brand new car be in the shop for 6 weeks. Merc USA has the abject worst customer service experience I have ever had. The only good experience I had was buying the thing and that HAD to be good because how else do they get you to buy an overpriced car. The dealership gives you the option to email everyone that works there, so I emailed the owner about my ongoing (I think this qualifies as a lemon) issue, only to be called my the sales guy; I guess I am not worthy of the owners time. Trying to reach my ERM is like pulling teeth and when I was finally assigned one she told me it would take up to 8 weeks to review. So I get to continue to drive this deathtrap till Mercedes as a cooperation feels that I am worthy of any their attention. Never ever ever buy a Mercedes. Ever. Anywhere I can post this review, there it will be. I have got nothing but the runaround from this company. The customer service at both the dealership & Mercedes USA has been subpar, and I’m being polite. The absolute worst. All I want is my money back and they will never ever see me again.

Spend 200K USD on a mercedes and got the worst service in my life .. and i am not young. Problem is : mercedes-me application is blocked in israel/usa BY COL MOBIL and mecedes world wide : in one car it work the other it broke: in 3 years of excuses and twisting they dont CARE after u pay|: DO DO NOT GET MERCEDES !! in Isreal.. D Miki Moyal !

The warranty on a 2020 GLA-250 expired after 3 yrs. Car has 8700 miles. At 3 years and 2 months: Message on screen "cannot put car in reverse". Took it to the dealer. Needed major work in the automatic transmission. Cost to repair $4,700 plus tax. Cost to replace the transmission fluid $77.76 per QUART. Cost of similar at an auto supply store: About $10-15 per quart. I called MB USA Corporate. They "graciously" agreed to reimburse me $150. Dealership (part of Autonation) said they would contact their reps at MB USA. So far, no response. I have owned multiple cars since 1970 (mostly Toyota and Honda). I have not paid $4,700 in TOTAL for mechanical repairs since 1970.

I’ve had a car that has numerous mechanical issues. Not a single person from salesman to MBUSA customer service are able to assist in a solution with the dysfunctional product.

Pre-ordered a "custom built" midsize SUV from Mercedes' dealer and just got the car 2 weeks ago and already regraded. First, their dealershipS ARE very dishonest, ordering 2 wheel drive but the car was built as 4 wheel drive but the dealership did not mention it after I drove the car home and one of my neighbors pointed out that I said I ordered a 2 wheel drive but my car is All wheel drive. So I called the sales person and he said there's nothing they can do even if they made mistakes. The settings are not as easy and customizable as BMW and dashcam. The error appears and stops recording every 10-30 minutes and they refused to answer any questions to resolve the matter, also refused to keep what they promised before purchasing. Also I found out Mercedes' dealership won't come or send a valet to pick up and drop off your car when service is needed or issues occur with the car. Why do people pay for luxury not only for the car itself but also for saving time as well. Sounds stupid and felt like I was tricked. Even LEXUS would pick up and drop off your car from your home for any reason. No wonder why BMW sold more cars.