MazdaReviews of mazdausa.com

In regard to the following issue, I tried reaching out to Bountiful Mazda and requested to have a service manager reach out to me. I have tried following up multiple times and have not received a response, nor any resolution. It seems Bountiful Mazda is willing to sell vehicles with known issues and then refuses to stand behind their product. This has been such a terrible customer service experience and I have completely lost all faith and trust. Mazda has a safety problem with the infotainment system in their CX-5 models 2014 - 2020 and refuses to recall or do anything about it. The infotainment system has a ghost in the machine that changes settings while driving and literally screams at you through the stereo system. The ghost turns the volume all the way up and shouts, "navigation will be at this volume" over and over again (10+ times in a row). I try turning down the volume, but the ghost continually changes the volume back to max and continues shouting. Most often, this occurs when facing the sun. The ghost also changes all sorts of system settings, some relating to safety features such as lane departure, and blind spot warnings. When this occurs, it is incredibly distracting, and many times I have had to pull off the side of the road, until the issue subsides, just to get back on the road and have the issue continue to persist. This safety issue surfaced shortly after my warranty expired. In having the vehicle serviced, I was told it was either the control knob or infotainment screen. In 2023, I opted to have the control knob replaced out of pocket as that was the less expensive option ($600+). The screen replacement was quoted at $1200+. Since that time, the issue has persisted and worsened. In doing my own research online, thousands of Mazda customers have this exact same issue in models spanning from 2014 - 2020. The ghost is attributed to the touch screen function and a faulty wire mechanism. Many consumers have taken apart their dashboards (a huge undertaking) to disconnect the touchscreen wire and resolved the ghost problem, leaving the touchscreen non-functional. I have tried contacting Mazda corporate to explain this is a major safety concern and that I am a person who has auditory/sensory sensitivities. They refuse to make this right and I refuse to spend more money to fix a known issue that spans over 7 years.

I thought I had a nice car when I bought my Mazda but as soon as something went wrong with it no one can fix it and Groove Mazda dealership in Centennial Colorado charged over $1,000 worth of work to fix the supposed problem that they diagnosed and they did not fix it. Then the manager Todd became combative with me and refused to work with me further when I got upset after he lied saying I refused the service that would have fixed my car. That makes absolutely no sense why would I refuse the service that would fix my car for the problem that I brought it to them for? My car has been squeaking for over a month and I have taken it to multiple mechanics including a Mazda dealership where they were unable to solve the problem. As far as I'm aware it could be a potentially catastrophic failure that could lead to me or my daughter dying, yet no one at Mazda cares. No one at Mazda wanted to make sure my car was safe or functioning. Mazda only cares about selling you the car. If it doesn't work later who cares? If a mother is driving her daughter around in an unsafe vehicle all that matters is Mazda gets more money to line their pockets and they haven't a concern in the world that your car is unsafe to drive.

If I could score less than one star, I would. I recently had an extremely disappointing and frustrating experience with the service at Putnam Mazda. What should have been a routine visit turned into a distressing and traumatic ordeal. My car abruptly died on the freeway without any warning lights, so I brought it in for servicing. Initially, I was offered a loaner car, which I appreciated. However, the subsequent communication regarding the repair of my vehicle was inadequate and concerning. I was informed via email that the necessary part for my car wouldn't be available until July and was abruptly instructed to return the loaner car immediately, without any consideration for my circumstances. This lack of empathy and support was shocking, especially as a loyal Mazda customer. Furthermore, throughout the ordeal, I experienced racial and gender profiling. Instead of addressing my concerns and questions, I was met with aggression and threats of police involvement, which made me feel targeted and discriminated against. When I questioned why such threats were made in response to my email seeking clarification about the safety of my vehicle and repair questions, I was told that my email was deemed "direct and straightforward," so the aggressive response was deemed necessary. Additionally, the loaner agreement I signed did not have an expiration date. When I asked the gentleman at Putnam Mazda when I should return the car upon picking it up, he assured me they would call to provide a grace period if needed. However, instead of honoring their word, they demanded I return the car immediately, lying about the agreement. This manipulation and gaslighting tactic, along with harassment and threats, are not only unethical but also against the law. This explanation is unacceptable. Responding to a concerned customer with threats of police involvement is never justified, especially when all I sought was clarity and assistance. Instead of addressing my follow up concerns and questions, I was met with aggression and threats of police involvement. They said they were going to report the car stolen and demanded I pick up and drive my car that doesn’t have a working engine. This behavior was completely unwarranted and left me feeling insulted and degraded. Throughout the ordeal, I sought clarification and assistance, but was met with hostility and disrespect. The lack of professionalism and basic courtesy displayed by Putnam Mazda is unacceptable. Their recommendation was for me to drive my car off their lot with no working engine, which is not only unacceptable but life-threatening. I have also emailed the owners of Putnam and Mazda’s office of the CEO and have yet to receive any response. I urge others to think twice before trusting their vehicles with Putnam Mazda and Mazda in general. The mistreatment I endured, including racial and gender profiling, reflects poorly on their reputation, and I hope they take steps to improve their customer service in the future.

Mazda Canada/Mazda North America are both unresponsive, could care less companies to deal with once they have your money. If your dealer won’t fix a car under warranty your on your own. Google Mazda BBB for either company. My 2021 Mazda 3 Sport has had electrical problems since day 1. April 2022 I was stranded with a dead battery. My dealer has refused to replace the battery as it passed “a shop cranking test”. Their batteries have no reserve capacity which my dealer does not understand the difference. I had my doors open for 15 minutes to cause this on a almost new car under warranty. This is how they can offer an unlimited milage warranty….just don’t fix it for the poor person who thought they bought Japaneses quality. First and last Mazda.

UPDATE - I'm now being harassed by other organisations because they've shared my details! All because one member of staff was inefficient. They're uncaring about the effect their actions has had on a random person who doesn't even LIVE in their country. I've been asking for EIGHT MONTHS for them to rectify the issue and they still have not done it! Well, where do I begin? It's been months trying to get Nelson Mazda in Tulsa to change their contact email for their actual customer. They're Breaching Data Protection by sending an invoice, with a vehicle vin number, to someone who has nothing to do with the vehicle, the dealership or their customer. I'm just a random person because their attention to detail over confidential information is sadly lacking. They can't even get an email address right. Accuracy = Zero, Customer Service = non-existent, Response to emails = none, HARASSMENT = continuous. I have reported this so called dealership as SCAMMERS, to the authorities, for a start, as a potential phishing scam, wanting my personal details, because they do not respond to my email requests to remove my details from their database. 1. I do NOT own a Mazda in the USA 2. I have NOT brought my vehicle to them for a service. EVER! 3. I do not live in the USA, so for me to bring my vehicle to them for a service would be nigh on impossible. 4. At the exorbitant prices on their invoice I wouldn't use them anyway! & 5. If they cannot input a simple thing such as a customer's email address accurately into their database, it makes it highly doubtful as to the accuracy of anything else they do. I do not see professionalism in their attention to detail, no verification personally with their actual customer as to the accuracy of their contact email address. 6. As I have notified them, on SEVERAL occasions, they ARE USING THE WRONG EMAIL ADDRESS. 7. I don't care that it's not the same one as I email them on. THEY ARE USING MY BACK-UP EMAIL ADDRESS. Continually. 8. As for customer service, Their team is abysmal if they cannot apologise to a non-customer who is being harassed by their incessant use of an email that had been input incorrectly, WITHOUT checking personally with their actual customer that they have the CORRECT information. 9. I have notified them several times, because they have not rectified their error, that THEY have been reported to the fraud department of the UK cybercrime investigations as SCAMMERS! 10. I have given them the benefit of the doubt for sometime, but now they will have a Scam warning against them. And I tried to put a review on their website advising people of their inability to act in a professional manner in accuracy, customer service and administration etc. However because I am not in USA, I was blocked from doing so. I have asked them politely, on several previous occasions, now I have DEMANDED that they Rectify THEIR Error Immediately.

I chose the Mazda brand because of all it‘s advertised to be. I should have researched Safford Brown Chantilly Mazda better. I reached out to Mazda USA, hoping for help to make things right. They said all the right things but did nothing. Be prepared for ALL the sales tactics that give car salesmen a bad name. This dealership gives the appearance of treating you well, but they intend to do anything they can to take advantage of you in the sales process. While in the showroom the day I bought from them I overheard several conversations between salesmen about how they‘d “stuck it to” other customers. Overall bad behavior from sales. As I described my accessibility need to the salesmen I was working with, other sales people laughed. Humilitating!! I chose Mazda because of the brand‘s disability assistance program. Our experience: - they use a handwritten offer sheet, listing “optional items” meant to distract you from focusing on the real numbers. The handwritten sheet with crossed out numbers will be a challenge if have learning disorders (dyslexia, or dyscalculia). - though they advertise that they honor Carmax estimates on trade-ins, their initial trade-in offer was significantly lower than Carmax. When they were presented with the written Carmax offer, they just changed the numbers elsewhere on the offer sheet to get the price they wanted. - I was sold a car about 90 days ago that was supposed to be capable of a simple adaptive change to accommodate my disability. After several appointments to make the change, Safford Brown is now telling me that my only option is to pay over $12,000 to purchase another model!! - this dealership did not honor the advertised veterans appreciation discount either. Beware! If you’re elderly, disabled, or just want to deal with honest people, think again. Their sales practices are deliberate, dishonest, and deceitful. Someone please tell me. - is this financial abuse? - is this kind of abuse of disabled illegal?

This is an update to a previous review. On 11/22/22, I bought my 2023 Mazda CX-9 Signature AWD below MSRP, and the sales team experience at Mazda South Orlando, FL was outstanding. The looks of the car inside and out, and the outstanding sales team, made me feel I had made a great deal. However, when I called the parts dept the next day to order mud guards, all weather mats and other items to enhance my car, the parts guy told me to get them somewhere else because Mazda didn't make those. The car reached 5K and I took it in for service. The advisor offered a free car wash with the service and I said yes. Moments later I was told that my rear wiper needed to be replaced and I had to pay for it. I told the service advisor that my car was new and maybe it was factory defective, his story changed and said that it didn't need replacement. And of course, my car didn't get the promised wash. Why? Maybe because that was my first service and there was no charge? I escalated the problems above to the management staff making it clear to the person I spoke to by text that the mechanics were either dishonest with customers like me by selling parts we don't need to charge us labor, or the car manufacturer doesn't stand behind the parts it uses to build its cars; that it had to be one or the other. In return, the person I brought my concern to, had the advisor call me to explain again that the rear wiper didn't need replacement. The advisor never offered an apology for not washing my car when he was the one making the offer in the first place. I didn't want to hear the advisor again. What I wanted to hear was what Mazda management team would do to correct the problem but it didn't happen. I ended up my previous review by adding: Sorry Mr. Don Mealey for the bad rating but I think you have some work to do in the service and parts dept., where I needed to add a few items to my new car when I bought it and the parts dept., simply told me to get lost. A few days after, I received a call from a man asking me to change my review and offered to treat me to some drinks. Drinks don't buy me! Correcting the issues they have will. I don't want anyone to become a victim when they take their car for service. For those of you thinking about buying a Mazda CX-9 signature, the car turning radius is horrible. I can park, turn and make a u-turn better on my 40' passenger bus. Additionally, the fuel consumption is bad for a car its size. I got between 250 and 300 miles per tank at $57.00 each fill up. You will do better in a Corvette with 500HP 25-29 MPG😊 The 2023 Mazda CX-9 Signature has so many negatives that my 16 years old daughter didn't want to keep it as her first car. After going to different car dealers in Orlando and Tampa, FL, on 6/30/2023 I traded that car at a different brand dealer, where the best trade-in offer for said Mazda was 30K when I paid 50K for it. As a previous Mazda owner, I say no more Mazdas for me. They don't hold the value, performance is poor, gas consumption is excessive, and parts department and service team don't know what customer service is. ************************************** “First report before they moved to this new location” This dealership used to be clean and inviting, however, now the place looks like a used car lot, unkempt and ugly. The sales staff are friendly but that is not good enough for me to give them my business.

Key FOBs are planned obsolescence, I have a Mazda 6 and it's a great car but they charge you hundreds for replacement FOBs