MazdaReviews of mazdausa.com

I was thoroughly discussed with my service when taking my MX five in for a recall appointment. I purposely got a 745 appointment so I would be the first one in line. I arrived at 7:30 AM. I was offered a free car wash when I checked in. I expected to wait an hour since it was just a software issue. After 1h and a half the car was still not done. After 1h and 45 minutes, the car was finally finished. When I went out to get in the car, I realized that the car wash had not been done. I was thoroughly disgusted at that point. Dr. Stephen Chou,DDS

Avoid buying from Mazda or Mazda approved dealers at all costs! They are the epitome of a business who will treat you like royalty before you hand your money over, and then like an impoverished child once you have done so. You'll get a warranty that isn't worth the paper it's written on, a severe lack of customer awareness and ownership if you encounter any issues. Save yourself the hassle and look anywhere other than Mazda for your next vehicle!

Taller oficial de Mazda en Sevilla pésimo. El peor taller que he visitado con mucha diferencia. Poca amabilidad, cero empatía y ninguna profesionalidad. Mi coche , un mazda cx30 con menos de 5 años, lleva más de un mes en taller para cambiar un embrague . Ayer llamé al taller y nisiquiera respondieron. Muy defraudada, enfadada,decepcionada y ya desesperada con el trato del taller

Mazda Dealership and customer service has been very poor and non helpful. Please do not get a car with them if you care about how they treat their customers. The Mazda dealership has broken different things in my car that they won't repair and the customer service just listens to the deanship and does not help the customer.

Ich habe mir 2017 einen neuen Mazda CX-3 gekauft bei Fa.Schweinberger in Zistersdorf wir hatten in den ersten zwei Jahre nur Probleme das Auto war mehr in der Werkstatt als bei uns wir haben nie irgendwas bekommen sprich Gutschrift für Service usw jetzt haben wir kleine Rost Flecken an der Heck Klappe obwohl das es bekannt ist, das es eine Mazda Krankheit ist und schon oft vorgenommen ist will man uns miit 20% der Rechnung abspeisen. Toller Konzern. Danke für NICHTS

I bought a 2024 CX-50 Turbo Premium at the end of last year after searching for this exact interior/exterior combo in the Turbo Premium Plus for almost 2 years since they announced the new model in 2022. Settled for Turbo Premium since it had the color combo I was looking for and so far I regret it. This specific car has been at the dealership for 104 days since November 2023 to fix multiple issues from the factory - Poorly assembled steering wheel, clunking noise whenever I accelerate from stopped, and the kicker - AC was draining water into the passenger side floorboards every time I used the AC for over 8 months. I only noticed it because so much water had accumulated, it splashed over the high walled rubber floor trays. By this time, the water was blackish green and smelled like rotten eggs and wet dog. The dealership said the cause was that the AC drain hose was deformed and not connected entirely. Dealership not entirely to blame for issues with manufacturer craftsmanship on my car, but they could have and could be doing so much more to push MazdaUSA to do the right thing and replace the car. MazdaUSA didn't care when I approached them with my concerns about my car months ago, even telling me to file a lemon law claim and they won't do anything unless forced to. I've been a die-hard Mazda owner since my first 2006 Mazdaspeed 6 GT that I put almost 200k miles on it before trading it in with this new car purchase. I've had more issues with the 2024 Mazda than my 2006 one. Wish they would actually do the right thing here.

We brought 2018 model X on black Friday 2023 low miles it about 33,000 miles on 8/17/24 my went black on Saturday I call Peoria Mazda they told me to have it towed to them so I did waited for the tow truck driver 3 hours in the heat in ARIZONA so the tow truck driver come towed me to Cardinale Way Peoria Mazda get there speak with Head man of service Jerry tells me he cant help us our get a loaner because they are three weeks out! And we they have to diagnose my Tesla and it will not happen today! so I said let me speak to the general manger Jeremy he is in meeting. So I ask for a copy of my warranty so I get a copy of my warranty and everything they lied to us about my deductible was wrong everything they said about that warranty was a lie! to day is Saturday a week now and I am still without a car its been a week! I have ask can I speak with the General about a times its ok today is 8/24/24 I feel disrespected I paid to much money for my car and the fake warranty they sold me! I suffer from anxiety and depression! They disrespected me so bad I can not explain as a elderly woman miss treatment have from this dealership I can not explain my DEPRESSION!

They used to be good but not anymore. We got two Mazdas few years ago but now both of our cars have ghost touch issue since past couple of years. It has become very dangerous to put the maps on and drive in the city or on the highway. Cannot believe how Mazda can get way with not fixing this critical and quite dangerous bug.