MazdaReviews of mazdausa.com

i have an older model mazda2 with 32,000 miles on it.....both brake lights came on the other day....long story short they charged me $550 and concluded that the wiring harness, ecm, and the sensors all needed to be replaced and the fix cost estimate was $9000 so i drove it home again and taped over the warning light

Received a notice in the mail that my 2019 Mazda CX 5 Grand Touring turbo was under a recall order. Notification told me to go to my dealership immediately which I did. Dealership in Portland lied straight to my face and said there was no problem with the car, and there was no recall. They did diagnostics on the car for which they charged me $199 after being told in the letter they must take the car in for inspection. Following the inspection, they came up with a laundry list of repairs for over $3,000, none of which related to recall issue. Shortly after this visit, I received another note from Mazda dealership telling me the warranty had been extended for issue relating to recall. (In short, no longer a recall but rather an extended warranty). Today the problem actually happened. Cracked cylinder engine overheating due to coolant leaking. People at the Portland, Oregon dealership are no better than common criminals. They lied to my face. They charge me $200 to inspect the car. Following the letter telling me to get the car inspected. They did not address the issue, and here we are. Liars, scammers and cheats. Too bad, nice car, dirty, unethical business.

BUYER BEWARE. If you looking for vehicle that will probably hurt you and other innocent people on the road, then #kiefermazda is your place. My friend recently paid 15k for a truck that was inspected by service department and deemed safe and reliable to sale and drive. The standards im seeing beyond sad its scary. The first picture is of the rear leaf spring mount that is broken from the very bad rust it has. But kiefer Mazda said YUP SAFE sale it. Who needs a rear axle any ways right, you can totally lose that at 55 and be safe right. Two of the gas tank straps that hold it place are broken from rusting thru( I think 3 hold it on) kiefer Mazda said no issue there Safe, sale it. The two rear shock mounts are on the brink of busting off from being so badly rusted but totally road worthy in Kiefer Mazda eyes. Oh did i mention the brake line fittings are so bad I could wiggle them with my bare fingers. Totally safe right kiefer Mazda? And today I had the pleasure of speaking with the GM and oh so very attentive service advisor and both of them said they seen no problems with it and it was a completely sound truck. Please tell me what you guys think. #kiefermazda #kiefermazdausedcars #kiefermazdacares #safteyfirst #lanecountyoregonsfinest #oregonautodealers #slumdealers #wow #oregondmv #dmv #relentless #kezinews #EugeneWeekly #saleatallcosts #kiefermazdasupportsriskingpeoplelives #NewsUpdate #shameful #eugene #eugeneoregon

When I purchased my vehicle at the Autobarn Mazda of Evanston, the sales representative told me that since I don’t drive much, it wouldn’t make sense to get oil changes every few months. To convince me, he emphasized that the prepaid oil change service would be valid up to 70,000 miles, regardless of time, and I bought it based on that condition. Even though the dealership is an hour away from my home, I have done all my maintenance there, believing the service was covered. Today, I made another appointment under the same assumption, but when I arrived, they told me the service had expired due to time (3 years), not mileage. This was never communicated to me beforehand, and they asked me to pay $83 for an oil change. I refused the service and had to drive back without getting anything done. I’m very disappointed by the lack of clear communication and misleading sales practices. When the time comes to replace my vehicle, I will remember today’s poor customer experience. I do not recommend this dealership, as they mislead customers through incomplete or inaccurate information.

My wife and I purchased a new 2024 Mazda CX-90 with 46 miles by the time we signed our paperwork In August of 2024. Total sale price was just under $44,000 before tax, licensing, and dealer fees. We have had 2 problems with the vehicle since purchasing. One that is no big deal, and another that could have been looked at in the same manner but after speaking with Mazda’s customer support it’s clear they could care less about safety or manufacturing quality. 1. Plunger switch for the brake light not being adjusted properly (this caused the vehicle to go into full safety and see dealerships announcement mode) living 2 hours from the nearest dealership I looked into forums and found said issue and resolved, no big deal. 2. Vehicle alignment out causing bad tire wear and with AWD system violent jerking. BIG SAFETY ISSUE! After a 2 hour white knuckle drive to dealership I was told new tires are a must due to how bad they are, not only for safety but to even preform the alignment and they had nothing in stock. After searching all day there and even over state lines because it was no longer safe to drive home I finally found a set for $1,500. After having the dealership confirm and correct the alignment I asked about partial reimbursement due to manufacturing quality being the issue I was instructed to contact Mazda Customer Support. Not only could Mazda Customer Experience show there lack of interest/willingness to help but had zero concerns or mention of the safety issues this presented. So after $44,000 I had to spend another $1,500 due to bad manufacturing quality control. Mazda you truly need to do better! Not only does this effect our family budget but it could have effected My wife and kids.

El Servicio de atencion al cliente muy malo, les comente que se me habia roto uno de los 2 cables que van desde el cambio de marchas al cambio en un Cx5 con 85.000kms y menos de 6 años, les dije que para nada era normal y les reclame el precio del cable, mas de 300€ con IVA, y la excusa era que no lo habia reparado en un taller oficial y les dije que el cable estaba mal en un taller oficial o privado, y que vino de Japon mal y les dije los motivos por el que no fui al taller oficial, estaba fuera de mi ciudad, que pongan un taller en cada pueblo. Aunque ya fuera de garantia viendo que es un fallo de la pieza esperaba que al menos me pagasen algo del cable, HAY QUE HACER CAJA SEÑORES.

My brand new CX30 was crashed into while parked in front of my home. It has been in the shop for SEVEN weeks waiting for parts and they will not arrive until April. I am making payments on a car that I cannot drive and cannot repair. FOUR MONTHS for parts?! It is unconscionable to be unable to support your product. Bad business practices.

My 2024 Mazda CX-90 PHEV has spent 42 days in the shop for engine failure, engine malfunctions, a hybrid system malfunction, and multiple recalls. Due to the first five weeks of that time falling over the Thanksgiving, Christmas, and New Year's holidays, I do not meet my state’s technical requirement of 30 business days in the shop to qualify for a lemon law buyback. Mazda’s corporate case manager, Leonard, takes weeks to return calls. When he does, he constantly talks over me, dismisses concerns, and condescendingly shifts responsibility instead of addressing the core issue—this vehicle has never performed as advertised. Rather than showing accountability, his default response to my frustration is a robotic and disdainful, "I'm sorry you feel that way," which only highlights Mazda’s lack of ownership in this situation. To make matters worse, every level of Mazda is denying responsibility. Leonard at corporate says he can't authorize a buyback and that I should go to the dealer for help, the dealer says corporate is the only one that can assist, and Mazda Financial Services says they can't help. *No one* at Mazda is willing to take ownership of this defective vehicle, leaving me stuck in an endless loop of finger-pointing. This is absolutely shameful behavior. My engine failed after just 709 miles. Consumer Reports gives the 2024 CX-90 PHEV a reliability score of 4 out of 100—the lowest of any vehicle in the 2020s, I am far from the only person dealing with major failures in this model. The prior lowest-rated vehicle was the 2022 Ford F-150 Hybrid (7/100), followed by the Chrysler Pacifica Hybrid (14/100), the Mercedes GLE (19/100), and the Chevrolet Silverado (35/100). The CX-90 PHEV is the worst of the 2020's worst an no one at Mazda cares. It had been over a year, and the engine malfunctioned again last month, this leads me to believe that they are not concerned with righting this wrong at a customer relations, programming or engineering level. Mazda corporate, if you’re reading this, review the call recordings. Leonard’s tone, dismissiveness, and lack of professionalism are exactly as described. Instead of empty apologies, Mazda should make right their having produced a vehicle with the worst reliability score in recent history—and be ashamed of how they are treating their customers.