MazdaReviews of mazdausa.com

My Mazda just failed a compression test (catastrophically) at 50k miles and only three months after the warranty window. Was always dealer maintained and the issue was reported (although not fully diagnosed) to the dealer while under warranty still. Been fighting for nearly a year to get them to honor the warranty and rebuild it, still waiting to see where it goes or if we’ll have to go to court soon.

Sorry, I have to give one star because of how the end of our lease transpired. Leased Mazda three years ago all good with sales and service over the past three years. The lease was ending and we decided we wanted to buy the car out right. No financing just give Mazda the residual value of the car per leasing agreement. When I called to see what steps, we needed to take to make this happen I was advised that the car needed to be "inspected" first by their service department. The charge was $190. I explained the car did not need to be inspected until April and all service work on the car for the past three years was done by Piazza so, they had the records. Why did I need to pay $190 when I was giving them a check for the full residual value to purchase the car. Got numerous versions as to why...it was a Pennsylvania Law..not so. It was a Mazda rule. Yes, it was but, interestingly enough the other Mazda dealers I called did NOT charge. They did it as a courtesy for their customers....and even though I did not lease the car from them they were more than happy to do it for me. Needless to say, within 3 days I was at another Mazda dealer they did the inspection and told me car was in great condition. Paperwork was processed and I already have to title from the State of Pennsylvania, and I did not pay an extra $190!! I did speak to Nick Price (the Manager at Piazza) before I called the other dealerships, he was to call me back...still waiting for that call back.  Like  Share  Add photos & videos

I see here on TP that Mazda North American Operations has very poor reviews and they have an “F” rating for Mazda North American Operations with the BBB. Now I know why. I purchased a new 2025 Mazda CX-30 and within the first 1000 miles, while I was driving at a low speed the car suddenly veered to the right and forced me off the road, resulting in a $7,000 collision. Thankfully, it was not on a freeway or a bridge, or it could have cost me my life, and possibly other’s lives. This incident was also the second of three major failures of this car within the first few months (the others being a valve failure in the first 150 miles and a safety recall on non-deploying airbags). I still do not know what failure caused the incident, and consequently I cannot trust this car. The loss of control felt like a lane-keep assist malfunction, but the damage suggests it could have been a failure involving the tire, wheel, or related components. There was no TPMS warning—or any other critical defect warning, however. The dealer turned the problem over to Mazda USA, who “investigated” the incident; yet they never inspected the vehicle, never interviewed me or looked at my photos, and ultimately denied all responsibility. They have also absolutely refused to provide any information about their investigation or release the CDR (“black box”) data. The only access a customer has to Mazda USA is the Mazda Experience Line, which is essentially a “File 13”. The reps there are nice people but they have no ability to resolve a problem and no ability to escalate a call to someone who does. Through the Mazda Experience Line Mazda has successfully managed to avoid any communication or accountability to their customers whatsoever. Customers have a right to expect a basic standard of safety in a new car. This cannot be relied upon with Mazda. Furthermore, their lack of responsibility and transparency when something goes wrong strongly suggest a corporate cover-up; and their lack of communication indicates Mazda just doesn’t care about their customers. I relied on Mazda’s reputation and reports from several friends. If I had checked the reviews before purchasing I could have avoided this entirely.

Do not buy the maintenance package! What they don’t tell you, they expire. If you don’t use them all before expiration, too bad! I have a very low mileage vehicle, so did not take it every 6 months. Got the rude”if you had brought it in every 6 months, they would all be used” bs response. All of the 10 oil changes were paid for, now just gone. Complaint filed with Mazda corporate, basically got a “too bad” response. They did give me a gift card covering the last oil change that I had to unexpectedly pay for. Also, service provider “ had to go to a meeting” so I got left in the waiting room for 2 hrs before another rep came to help.

I am in Canada but regardless my Mazda cx 30 burns massive amounts of oil and zero help or warranty.

0 customer service.

I purchased a 2025 Mazda CX-90 Sport on 9/13/2025 from Med Center Mazda, in Pelham, AL. From day one, I've had vibrations in the rear of the vehicle. I informed Rubin, who is the salesman, about the situation. He stated maybe the wheels need to be balanced. I ended up taking the vehicle back on 9/16/2025, to try to correct this problem. They said that they balanced the tire, and did not correct the problem. On a planned visit back to the dealership on 09/25/2025, coordinated by the salesman Rubin to have the vehicle serviced again about the vibrations, they kept the vehicle and said that they would let me know when it would be ready. During this visit, I was given a courtesy vehicle to drive by Rubin, the salesman, However, Rubin gave me an older model courtesy vehicle that was filthy on the outside and inside. It had trash and dog hair on the inside. This was unacceptable, so I had to return back home to get my second vehicle to turn the new one in for servicing. On 09/26/2025, they called and said my vehicle was ready, Todd, the service manager said that it was fixed. After picking the vehicle up, the problem was still there, and I informed Todd that it was still doing the same thing. After the test drive I took it back to the dealership and spoke with Todd the Service manager. He stated, there was nothing else he could do for me. I sent Rubin a text on 9/16/25 and 9/30/25 about smelling gas near the rear tire on the driver's side. None of these issues have been resolved as of today 10/15/25. Just for the record, I have reached out to corporate, and was given a case manager, but did not get any results from that either. The case manager stated to me that they could not get in touch with anyone at Med Center Mazda. They stated that the case is in review. These are only a few of the issues that I'm having with this brand new Mazda that I purchased from MedCenter Mazda in Pelham, AL. In the present time, it may be possible that I am left with what may be an unsafe, new vehicle to drive, from Med Center Mazda. Surely this is not the Mazda experience ~Jerry D and AD

My family will never buy another Mazda again. The CX5 has a screen issue where they issued a recall on the Acree. That goes hair wire and goes crazy. Turns out Mazda won’t stand behind the defect and the dealer has to charge us almost $600.00 to repair. Embarrassing.