MaximusReviews of maximustribe.com

12/29. I feel like I am living in Bizarro world, dealing with such an incompetent company. Initial vial finally shows up on 12/21 after shipping from the lab in Florida, 5 days earlier, to my home, in Florida! The container was completely damaged. I reach out again to this S...hole operation and they tell me they will expedite a replacement vial, and communicate with me on the progress. A week later, no communication and no vial. Yet, no problem charging my credit card. I've asked to simply let me out of the commitment, based on their failure to fulfill the agreement within their own terms, but no. Dr. Sepath and this company are criminals. Please people, do not get yourself wrapped up with this organization! 12/16. For the public to be accurately updated, I received their request for additional information, and appropriately responded on day 2 (they give you 3 days). I get what appear to be scripted responses that they are sorry for delays but are "experiencing a higher than usual volume of inquiries". Folks, that itself is a major red flag that there is a problem with this company. My prescription was supposedly sent on 12/5, and to date it has not shipped, and they have no date of expected shipping in any response, yet, on 12/20 they want their $99 monthly subscription fee. Stopped payment will be made and they would have no cause for sending me to collections, since I have NOT received any medicine. Just look back at reviews the last few months, this company is a SCAM!!! Original post: Wish I had read these recent reviews before I bought into the one year service. They must have paid off Forbes for a good review, that's who I trusted, but I learned my lesson. I reached out in concern for my initial lab kit did not ship. Suddenly, it shipped within minutes of my complaint. I wanted out of the service but they mafia'd me into staying, only giving me $20 off for the inconvenience. The doctor was nice, only reason why I even give this company 2 stars. Now I sit and wait for my product, which still hasn't shipped, despite being told the lab is right here in Florida where I live. Of course they have no issue charging my card for things. My 12 month membership is already stating to renew on 12/20/25, yet I have only been a member for 3 weeks. Their profile page doesn't even reflect proper process or dates. I was told to go to Peter MD, and man, I regret it. Horrible, you should be ashamed of your poor service.

Very poor communication, mostly AI responses that lead nowhere. Even when I was receiving the meds it was delayed every month. Then when I finally see the meds actually were working for me, I only received half of what I paid for and they abrutly cancel, and there's no refund option. They just send you in a loop to avoid fulfilling their half of the agreement. Don't waste your hard earned money on this company, they reel you in with good service and promises and then leave you hanging.

Do not recommend- The initial process was easy. Trying to get a refill has been a headache. No communication on what I needed to do to get a refill. I messaged my doctor that I was running low on medication on 11/13. Doctor responded on 11/17 they would get the CS to send intake form. I completed questionare on 11/17. I email back on 11/19 to check status. They respond back " If I may ask, which protocol are you referring to/" . How do they not know which protocol I am on?? I then say TRT. Which they say they will check with providers office. 11/19 doctor said my prescription has been sent. The Maximus dashboard still shows no record anything has been shipped. Still shows waiting for doctor review. 11/21 someone else messages me about getting labs . which I am fine with. I just want to know status of refill. 11/22 - Been out of medication for 3 days now. I just feel like if I am going to be paying for this service and run out of TRT then all the progress is going to waste. They should have better tracking of what needs to be done to get a refill or what step you are on to get a refill. Communication is just not there and very slow.

I've had issues with communication from the start. The doctors did not review my lab work until I complained. By then my hematocrit and estradiol had spiked so high I was told to give blood and reduce dosage for a few weeks. Had more lab work 3 weeks later and my testosterone was down to 300. I was sent half the original dose prescribed because no one reviewed my current lab work and still has not been reviewed. The current script is 3 weeks behind, I requested doctor review a month ago. It is negligent to leave a patient in physical distress and not address their issues. In less than 9 months I've spent approx $1700 for testosterone cream and lab tests. Now my levels are right where I started. I requested a refund and was refused. Maximus service has been a horrible experience for me.

If I could give it a 0 I would. Worst experience ever buying anything from any company. They constantly lie about timelines at each stage (identification, medical review, etc.), and when you reach back out to support, they respond only about 1/3rd of the time and the problem persists. Really, spend your money elsewhere, this is a scam and they will not fulfill the order and will make you waste your time.

Wouldn't cancel and said I signed up for year and had to honor the whole year month after month of no products. They can't send me products because I didn't take a doctor meeting but they keep charging me over 200.00 a month, and they don't send anything. Then refused a refund. And you can't cancel until the year is up. So I reported it as fraud, bank refunded me and I changed my bank card so they can't charge it anymore. Very very pointless and weird behavior.

There are plenty of options for this type of service—pick one of them if you want to avoid frustration. According to TrustPilot, 100% of negative reviews get resolved within 48 hours. I’m using this as a last resort before canceling. The only reason I haven’t already is because I’d prefer not to restart the entire lab process with another company. If you’re considering Maximus, move along. There are other providers who will treat your questions and concerns with more consideration. I signed up with Maximus in June for the pricing and convenience of at-home lab kits. In hindsight, you get what you pay for. My issues began three months in. After completing my second round of labs, I was ready to settle into a normal routine. Instead, I’ve been unable to reorder since September, either due to a glitch in their ordering system or a physician oversight. The reorder process is completely gatekept. You must complete a monthly questionnaire before you can reorder. Fair enough, except when your physician forgets to review it. That’s where everything grinds to a halt. I’ve been trying to get this resolved since early October. The automated chat bot is nothing more than a FAQ repeater—fine for basic questions, useless for anything more complex. Direct messages get ignored. Human-assisted chats end with promises of “we’ll get your doctor to review this” but no follow-through. The client dashboard feels more like a sales portal than a support tool. It offers no meaningful way to track your progress, communicate effectively, or understand where you are in the process. Maximus sells convenience but delivers frustration.

Highly highly recommend not using this company. Customer support is the worst I’ve ever had with any company, they employ doctors who had 0 clue about trt. Strung me along for 2 weeks before figuring out they don’t have a license in my state after running through a protocol for me and switching my doctor 2 times. Avoid at all costs