MaximusReviews of maximustribe.com

They have horrible customer service and won't reply to messages, emails, live chat for hours, today took 6 hours for a return email. I gladly canceled my service due to poor response time.

These guys are terrible, I don’t often write reviews but I’ve been charged for several months in a row and received no prescription. When I finally get in contact with someone to help me, they say it will take a couple days to refund me and this happens over and over, it’s been 2 months since I first talked to them about it and I still have not been refunded my money. Try another health group if you don’t want to get scammed out of hundreds of dollars

This is not for anyone serious about their health. Irresponsible prescription handling. They don’t ship things in a timely manner at all so if you rely on any of the treatments you have to spend actual weeks trying to sort it out beforehand. They will charge and renew things without informing you and selectively message about this, but then not send the products unless you hound them. It’s unclear how they coordinate the financial side with the pharmacy that ships things and that seems to cause problems. But be informed you’re not going to get any coherent reliable care and it’s going to cost you more money than it should

Everything seemed fine initially. Quickly received my bloodwork test and results. Had an advisor reach out and go over expectations with me, and the doctor as well. First med shipment was delayed for both testosterone and sermorelin, but I received them. Now, my second shipment of both TRT and Sermorelin should have arrived, and NOTHING. On top of that, ZERO response from support. DO NOT TRUST THIS PROVIDER. They are clearly not equipped to do business on the scale that they are. Money appears to be going to marketing at the expense of actual service Update on January 4th: I still do not have my TRT and I don't know when I will get it. They finally got me the sermorelin two weeks late. Now, to add insult to injury, they just tried to draft my account again when I haven't even received last month's meds and haven't given me any indication of when they will ship. Management did reach out and claim that they were compensating me for a month on both protocols for the delays and inconvenience, so the fact that they're trying to charge me again is honestly the last straw. Steer clear of this company. Customers service takes days to respond and has no answers. They do not have their business together and I am beyond disappointed.

I signed up for enclomiphene and oral trt. It took about a month for them to approve me. Once approved I received the tracking info and the package arrived but it was only the enclomiphene no oral trt. I've been trying to contact them through the messages, calls, emails and no response. The response time was fine at 1st but its like they ghosted me or blocked my number. My monthly payment is coming up on the 20th and im paying for something im not getting. How do you "forget" to ship the oral trt with the enclomiphene? Doesn't make sense sounds like a scam. Save your time and money and go somewhere else because i'm sure its always like this! I've only been with them for a month and they have already messed up my order the 1st time

They are quick to sign you up. But then when you cancel the membership they keep charging you. You reach out to support takes them weeks to answer and they go in circles. I had to dispute the charge on my card because or extreme poor customer service and lack of follow up - stay away!

I cancelled Maximus in October due to multiple issues with their company. Imagine my suprise when reviewing my December bank statment that Maximus charged me $199.98 in December. I immediately emailed customer service (as I no longer have an account) and recieved an auto response stating they would respond within 24 hours. Of course, they did not and have not responded yet three days later. This is what they did when I initially signed up and never did respond until I left a negative review. Update 12/17/15: They finally answered and are saying I did not cancel and they will "credit my account". SInce I do not have an account, this is useless. You would think, it it was an honest mistake I would have been notified (like every other subsciption weight loss service) that a charge was about to go through. I was not. I only noticed it because I was checking my bank statement. Do not do business with these people. There are plenty of honest services out there.

I hold patient safety and timely communication to the highest standard — values that Maximus consistently fails to meet. Their communication is abysmal; days often go by without any response to urgent inquiries, even when patients are running dangerously low on time-sensitive medications. This level of inaccessibility is not only unprofessional, it borders on patient abandonment. In my experience, they have repeatedly been unable to deliver essential medications with any degree of reliability. For a practice built around hormone management and time-critical therapies, this is unacceptable and potentially harmful. Patients deserve dependable care, responsive clinicians, and a system that prioritizes their health and safety. Unfortunately, Maximus demonstrates none of these qualities. Avoid this practice at all costs.