MaximusReviews of maximustribe.com

It’s been a pretty smooth process

***UPDATE 12/28***It’s only fair to update when good things happen as well. Since my last update, Maximus mgmt reached out to me and helped get 1) meds shipped via rush order, and 2) credited me for a full month. Everyone was extremely apologetic and helpful—providing updates regularly until meds arrived. I will just say that—things happen. Customers expect things to go wrong from time to time. The only thing that matters is communication and resolution. Although the issues I had were not ideal, Maximus got it all cleared up and handled. Seems to be a temporary issue so I expect smooth sailing again from here on. I am grateful for the effort to make things right. All good again. ***PREVIOUS REVIEW***I’ve been a customer for over a year. Recently, everything seems to be unraveling over there. No medication in my refill package. Nearly 1 week to reply to my (urgent) request for that medication to be sent—otherwise I’ll miss my medication schedule. Setting up service elsewhere. Can’t trust that they’ll handle medical care properly. So so sad. ***UPDATE 12.20.25—multiple emails and text messages from different people and each person asked me for the same things, with no resolution. Also, my 2nd medication with them no longer includes “your item has been shipped” or any sort of update—literally no way to know if they’re even fulfilling orders. When I inquire…no response whatsoever. The company response message to my initial review where they stated “…manager available to help resolve this…” was not true. No managers have contacted me and nothing has been (definitively) resolved. I’ve never seen a mess like this in my 45 yrs on this planet. Speechless. Run.

Update: Mickler reached out personally and fixed the problems with my orders. They took a bad situation and turned it around - happy with the results. Thanks guys. ---- Update: Even after this review, no one has reached out - they pretended to reach out on TrustPilot, but it was just a request for my name. Reducing to 1 star. --- Can't get a hold of anyone in customer service; it asks if you want to leave a message, I select that, says "voicemail is full." I have been waiting on my medicine for a month; after multiple follow ups I finally get a notice that the product has shipped; only to find out that it was sent to an old address that I have not lived at for 3 years. These guys have a great product but TERRIBLE customer service. They are understaffed and underpowered. A real displeasure to work with.

I’ve been using Maximus for my TRT and I’m very satisfied — both with the results and with the service itself. I’ve noticed clear, tangible improvements, and the whole process has been smooth, professional, and well-managed from start to finish. Communication is clear, the protocol feels well thought out, and overall it’s been a very solid experience. I’d definitely recommend Maximus to anyone considering TRT and looking for a reliable, well-run service.

Great service. Always on time. Quick emails back despite difficulties reaching service on the phone, which is becoming standard with most online companies now. I understand it is a trade-off for better pricing and more convenience. It works both ways so I am totally ok with it.

Very happy with Maximus. Everything has been completed quickly and professionally. Highly recommend.

I’ve been very impressed with the level of support I received from Maximus so far. From the beginning, Hanna and Mickler have been incredibly helpful, responsive, and professional. They took the time to answer every question thoroughly and made sure I always felt informed and taken care of. Both of them were patient, easy to communicate with, and genuinely focused on making sure I had a smooth experience. It’s rare to find support teams that are this attentive, and I really appreciated it. Looking forward to continuing my tr eatment with Maximus, and big thanks again to Hanna and Mickler for making everything feel seamless and well supported.

The process was easy and response was fast. My number went from 200 to 600. I feel so much better and have maintained my current weight for over a year.