Justine K.
The products work
The products work
Response from MaximusJul 16, 2025
Thanks for the positive feedback Justine

Maximus is a mission-driven peak performance medicine company providing men and women with clinically proven therapies to optimize hormonal health, energy, and vitality. Through telehealth consultations, personalized treatment plans, and fast discreet delivery, we make it simple to access the care you need from home. Our programs are grounded in science and supported by a community of people committed to looking, feeling, and performing their best — at every stage of life. Whether you're addressing testosterone, metabolic health, or overall wellness, Maximus is your partner in long-term health optimization.
Maximus (maximustribe.com) has 1,025 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Justine K.
The products work
Response from MaximusJul 16, 2025
Thanks for the positive feedback Justine
Evan P.
Update: Outstanding Customer Service but Issues With Prescription Refills I've previously expressed my frustrations with Maximus (see below), citing their inconsistent distribution process despite having a great product. I've faced multiple issues with getting my medication refilled. However, I want to update my experience. Maximus’s customer support management recently reached out to me. They provided a thorough review of my account, expedited my current prescription renewal, and even reassigned me to a different clinician. This proactive approach has greatly improved my experience and lessened some of my concerns. I cannot say enough good things about Maximus customer support, they’re fantastic! I hope these updates reflect a positive change with my next prescription refill. While I appreciate these efforts and am glad to see steps being taken towards improvement, I think there is still a need for the company to tackle its wider supply chain issues. Consistency is key, and I hope Maximus continues to work on making the prescription process smoother for everyone. --- June 20th review: 2-Stars Maximus offers a great product, but unfortunately, their distribution process has been consistently disappointing. I've had three separate issues with getting my medication refilled, and each time I've gone weeks without treatment—which is unacceptable, especially for something that directly affects hormonal balance. Their customer support team is responsive, and I’ve been in regular contact with them, but the underlying problem is with the distribution department, which is severely lacking. Not knowing if or when your medication will arrive creates a lot of anxiety and health concerns. I really want to like Maximus—the concept and product are excellent—but the company must address its supply chain issues. The current level of inconsistency is extremely frustrating, and it makes managing my prescription feel like a second job.
Response from MaximusJun 25, 2025
A manager from our support department has reached out to address your concerns.
jeremy D.
Dr. is great. Love that they want to do a lot of testing to get things right. Hiccups with shipping in the early months but they were very responsive to fix those issues. I was with male excel before and I appreciate the testing and care from Maximus. Testing confirmed male excel had me at a dosage way too high.
Response from MaximusMay 23, 2025
We appreciate the fairness you've shown us in updating your review and are glad to hear you're feeling optimistic moving forward. We’re committed to earning each additional star by making sure both the care and the delivery meet your expectations.
Travis S.
Progress is going good. Happy with the results.
Response from MaximusMay 21, 2025
We’re glad to hear you’re seeing good progress and feeling positive about the results.
David R.
Maximus and I got off to a rocky start due to miscommunication. I was finally able to talk with Support Management and they refunded my full payment. I appreciate that. Everyone their should be trained as well as their Support Management Team. Thank you
Response from MaximusMay 3, 2025
Hi David, We appreciate the fairness you've shown us in updating your review to reflect our efforts. Maximus
Darrell T.
Product is good, I feel great. Had some issues with the renewal. I don't like how they automatically charge you without making sure everything is lined up to get your prescription on time. When I called they did fix the problem quickly. Customer service was VERY good. I still have some confusion about the renewal process but I know now to address this myself well ahead of time. Overall I am happy with the Maximus Tribe and I do recommend them!
Response from MaximusNov 1, 2024
We appreciate the honest review and kind words about our customer support. As a subscription service, you are billed automatically. We send email reminders for any steps that are required in order to receive your next prescription. If you still have questions we highly encourage you to email us at [email protected] or call us Monday-Friday at 213-770-0629.
Maximizer
I feel tons better. The focus is the big thing. The fog is gone.
Response from MaximusSep 20, 2024
Thanks for sharing your experience.
Shaun
CS is fine, I'd recommend communicating info on costs of blood tests (if buying through you) was more apparent on the frequency. After, I'd start considering bundling options for, say testosterone protocol and blood flow, or at least discounts for adding it in conjunction to another subscription. I'd also put the lab reports on blood on the website in an easy to see place.
Response from MaximusJul 19, 2024
Hi Shaun, we appreciate the feedback. The cost for blood tests are communicated it at the point of sale. We recently introduced discounts for multi-month packages in an effort to offer more affordable pricing and communicate our gratitude for repeat customers. Lab reports are viewable in Elation, an electronic health records platform that prioritizes the safety and security of our patients' medical information. Each patient receives an invite to view their Elation portal shortly after signing up.