MaximusReviews of maximustribe.com

I signed up for Maximus and was notified that my order was shipping on 6/6, however I was not provided a tracking number or link. I checked back to my account several times over the next week to see when this would be updated, however, Maximus has several processes in place to stop you from reaching a real human when you need help. First, the website banner said that shipping could take up to 10 business days to prevent you from reaching out. The FAQ directs you to check the shipping status on your account page, however this does not have any tracking number or link and is never updated. Even today as I write this review 2 weeks after shipment, the status still says “in transit”. Then when I finally decided to reach out, my email was intercepted by a chatbot that again gates you from a real person. I finally got to customer service 10 days after shipping to ask for a tracking link, when they replied that my package had been delivered a week ago. Had they provided the tracking info (as is standard for any online store), I could have followed up on it immediately. However, since I didn’t have the info I found that my package had been sitting outside for a week, and it had been out a total of 11 days by the time I retrieved it. I live in an apartment with 2 entrances, one that leads straight to my apartment and another that is connected to a common courtyard. The delivery person had left the package on the other entrance so I had never seen it and it had been sitting on pavement for a week under direct sun in 90 degree summer Southern California weather. Obviously the package was already hot when I got it, so I asked for a replacement. Customer service refused to send a replacement because the package had not been in weather greater than 104 degrees. However, a package sitting in the sun for hours on a paved surface reaches temperatures much greater than the air temperature so I do not feel safe taking this medication. Furthermore, customer service refused to replace the medication since they didn’t have proof that it had been exposed to temperature that warranted IMMEDIATE disposal. This was a 3 month prescription and even when only exposed to temperatures as low as 86f, it is stated that the medication must be disposed of within 30-60 days. Since customer service has not been helpful, it seems the only resolution is to dispute this charge with my credit card and not recommend using this company again. 6/23 update: A customer service assistant manager reached out to me following this review. They were very polite and extremely fast to replace my order, which I received today. I was also asked to consider changing my review based on this experience, so I have updated my rating from 1 to 3 stars. I really appreciate this company’s willingness to resolve my issue after this post was made, because honestly it is a very stressful experience to have a $300 charge and no useable product. So I am very thankful for that. However, I would like to reiterate that after I found my package warm after 11 days of being in transit/outside in the summer, I asked customer service to replace my order and they assured it me it was fine. When I responded why I did not believe so, a separate customer service representative emailed me back that they would not be replacing the medication. Thus, it’s reasonable to believe that if I had not gone above and beyond to write this review on trust pilot I would not have received a replacement. I find this strange for prescription medication, since in all my experience with prescriptions and doctors I am always advised to be on the more cautious side. I find it very hard to believe that a doctor would have advised me to take this medication as Maximus had. Lastly, most people are here and paying a premium because they want anonymity in obtaining their prescription. Having to contact customer service, write a public review, and even being asked to schedule a phone call with the customer service assistant manager takes some of that away. So if you don’t mind going through all those steps, I am sure you will be 100% satisfied purchasing from Maximus. If you aren’t willing to go through the hassle, you may not get what you paid for.

(6/3/2025 Update) - Mickler, from Customer Service, called me. After a lengthy discussion I do feel like Maximus made this right for me. When I do a follow-up test, I will consider using them for the lab results. End of Update... (Original Review) You will not receive advice from an actual doctor unless you subscribe to a protocol, which is difficult to do without someone actually helping you fully understand your results. I sent my blood test in 5/20, received a text that it was at the lab on 5/21, but did not get my results until I contacted support myself on 5/27. Apparently, there was some type of issue with their automated delivery of my results so it had to be manually sent to me. Not sure how long I would have waited if I hadn't reached out. The website advertises that you will receive you Free T values on your test, but due to whatever issue they had, my lab results were generated in a different way. Because of this is exposed another issue, in my opinion. Maximus uses a generic Albumin value of 4.3 in order to calculate you, me or anyone else's Free T value based on your Total T and SHGB. I understand that slight variations in this value do not make a huge difference, but it feels cheap. They told me that in order to test Albumin, other critical tests would need to be sacrificed so they use the generic 4.3 value for EVERYONE. So, in my opinion, you are NOT getting YOUR Free T values, this is false advertising. Of course, the only thing they offered for this bad experience was a discount on a protocol. Too bad I don't even know if I need one. If I were you, I would find a more professional company for your testing. Pros: Testing device was painless and easy to use, with clear instructions. Cons: Delivery of results, complete process failure No help understanding the results without subscribing to an expensive protocol. False advertising on Free T since a generic Albumin value is used for every single patient.

I subscribed to MaximusTribe, expecting consistent monthly deliveries of one of their products. Unfortunately, throughout an entire year, I received only 4 shipments despite being billed every single month. Upon noticing this significant discrepancy, I contacted their support through their chat system. Initially, I received an automated response that simply stated it was a subscription service and would continue charging until canceled, completely overlooking my issue of missing deliveries. When a human representative responded, I was offered 3 months' worth of the product to compensate for the 8 months of missed deliveries. At this point, feeling dissatisfied, I chose to post a review about my experience. Following my review, another representative from MaximusTribe quickly reached out, again offering the same compensation. I explained clearly that the core promise of their service—regular monthly delivery—had not been fulfilled. Thus, charging me for months without providing the product was unjustifiable. Recognizing my concerns, the representative escalated the issue internally. The very next day, they acknowledged the oversight and refunded me the charges for all 8 missed deliveries.

Summary - I am here with no lab results a week after submitting them, I have no response on how to login to see my results since it's not on the maximus website, and I was overcharged $150 for an additional test kit that I never wanted. How it all started - I wanted to order the test kit just for my baseline numbers, without actually committing to starting TRT. I was charged $99 but received no confirmation of the order. I assumed I had to fill out the TRT questionnaire (which I only partially completed) to receive the results. Instead, I was charged another $150 for another test kit. Customer service did not understand and said the sale was final. To make it worse, it's been a week and I can't see my results. Maximus is supposed to send a link to another portal for the results. Since this is a lab-only order and not their traditional TRT, they somehow lost the process to send the link. I have requested this link to no avail. Since I am not a monthly repeat customer, I am guessing they simply don't care. Which is the wrong approach because I was considering enrolling with them. Overall this is a complex process, you have to wait hours/days to actually talk to someone, and then they don't provide much help when you do finally get ahold of them. There are tons of other TRT providers that make it seamless, which I will be switching to. Update - since posting on here, Customer Service did reach out and refund me for the $150 extra test kit I never ordered. They also posted the results online. However, the lab completed testing on 1/16 per the paperwork and the results were not posted until 1/22. That delay seems odd. As a result of their responses, I have changed my rating.

Ive had great results but my past two shipments have been late. They say the pharmacy has had a high volume the past two months and im nervous that this will be an ongoing issue.

User interface is good. Dr's take a few days to respond. Sometimes they do not answer all questions, so need to ask again. Maximus also blocks your questions on reddit so if you post there, be aware. Medication seems to work...not as well as advertised, but that could be individualized.

The medication has actually worked great. My free and total testosterone are up significantly and I'm feeling better. However, my first shipment was over a week late, and now I'm out of my medication and am still waiting for this month's to ship. I pay $200/mo for continuous therapy, not taking a break every month because of supply chain issues. At this premium of a price point, customers deserve more.

Enclomiphene is useful but not as great as they market it. My testosterone levels were over a thousand and the numbers looked amazing on paper. The thing is, it raises everything else as well such as estrogen and cortisol so the actual anabolic stimulation is not quite as profound. I put on about 8lbs of muscle in my 12 months on enclomiphene (InBody Scans weekly). I have not put on more than 2lbs a muscle a year and didn't change my routine so I can definitely say that it helped with muscle and strength gains. I also had more energy and woke up easier in the mornings. Libido for first few weeks then faded. As far as fat loss it did not help at all, in fact, I put on about 10lbs of fat as well, and didn't make loosing belly fat easier. I also experience a lot of hair loss which does not run in my family, within 3-4 months of stopping, my hair is starting to look a lot thicker again. It also raised my estrogen to over 120 on labs so I was taking 1mg anastrozole daily. I am a 24-year-old male. Overall it can be useful for a short period of time but the side effects of high estrogen, hair loss, acne, and fat gain, made me discontinue the use long term.