MaximusReviews of maximustribe.com

*Update as of 02/07/26* I initially gave them a 1-star review but I have to give credit where it's due. Mickler reached out and actually gave me a complete refund. They need to hire more people like Mickler. *UPDATE* I wish it was a good one but unfortunately I never received any medication and when i asked for a refund they completely stopped responding. THEY WILL TAKE YOUR MONEY and not give you anything. *Also, look at the reviews on here, every time there are multiple negative reviews there are almost an identical amount of positive reviews that praise whatever the previous negative reviews were about... very fishy.* DO NOT BUY. - I have nothing good to say about maximus as a company. I can't review their medications because i HAVENT RECEIVED anything yet. I can however review their customer service which is absolutely atrocious. You cant reach them by chat, you cant reach them by text, you cant reach them by email and whenever you call their mailbox is full. It's been way over the 2 day window for my "doctor review." And i cant reach them to get a SIMPLE UPDATE. I understand we just had some holidays but come on. Maximus looks and reads well but it looks like they're just another social media company that doesnt care about their customers but will happily take your money and run. No wonder they dont register with the BBB. They seem very scammy. Do yourself a favor and go read the reviews on BBB before you try to work with them. They arent accredited on there but it will give you a good look at their business practices. The only positive was that the doctor i met with was super knowledgeable and personable. Heed my warning. Go with another provider.

Update 4 days subsequent to initial review: A different customer service agent contacted me to address the situation, and he did so to my satisfaction, the remainder of the subscription was canceled and apology issued. Original review: Received prescription for Enclomiphene, 2 weeks subsequent to taking it I developed a severe adverse reaction- urticaria and angioedema, painful swollen, itching red patches of skin on my body and my face, eyelids almost swollen closed. Maximus Doctor advised in messaging he saw this before and to immediately STOP TAKING the Enclomiphene. Been trying for 4 days to cancel the upcoming subscription payments and all I am getting is the run around and ignoring my request. I would absolutely advise anyone reading this to DO BUSINESS ELSEWHERE. What kind of medical service tries to keep charging and sending you for a medicine that causes a severe allergic event?

I was looking, but didn't order and commit. I was reviewing their plans, and almost purchased the test, but decided that I would rather get the testing elsewhere without committing to a monthly medication cost that I wasn't sure I actually needed. They had my card, but no order, and no subscription. This was the mistake. Today, over a month after initially looking at it they charged me 100 dollars for a lab test that I never placed an order for. I do not need a lab test from them, and I do not plan on doing business with them. Inputting a payment method at checkout and never checking out a month ago is NOT authorization to save the payment and then finalize the order a month later with no customer involvement or communication prior to. Edit: It took a few days but they did finally refund the order and chalked it up to a system error. After making it past an automated agent during the holidays the process was MUCH better. Updating this from 1 to 3 because they handled the issue pretty well, but unfortunate that it happened in the first place. Based on this I would consider them if I actually needed their services.

EDITED AS OF 12/8/25 - Maximus dr finally approved my next prescription after I had to reach out multiple times and apologized for delay. Also customer service finally did something to assist after 5 days of me emailing. They got my prescription sent out immediately and should be arriving in a day based on tracking. As of now ill bump up from 1 star to 3 stars and see how this goes at the next refill cycle. Hoping its smoother in the future as I do like the product and convince this company provides. Original review - As on right now this company is beginning to feel sketchy. When I first found maximustribe, it was a pretty good and smooth experience. Filled out he questionnaire, sent in my blood work, dr reviewed my case and I started my protocol. I am only entering my 2nd month with maximus tribe, I have filled out my questionnaire and my 2nd lab results are back all since Nov 26. My credit card was also charged $99 for thos months subscription yet since Nov 25 it still says the dr hasn't reviewed my results or questionnaire and that it should be processed beginning on Nov 25. I waited til December 3 to reach out since I gave benefit of doubt to maximus due to Thanksgiving. However after 3 days of trying to figure out what's going on I have had 8 email exchanges with customer service and they have amounted to absolutely nothing besides then asking for my email and phone number to verify who they are speaking to. Then they dont respond for 24 hours ans the next email is someone else who's asking the same question......im getting very close to calling my credit card and having this labeled as fraud. Which is sad because the protocol i was placed on was working and showed good lab results after only 18 days on prescription. I would honestly like to stay with maximus if they can get this settled in a timely manner but it seems unlikely.

I am changing my review from 1 to 3 stars (but still leaving original review below) due to Maximus's customer success manager Mickler stepping in to remedy the situation. He has assured me that the customer service reps that were assisting me will be retrained so this will not happen to other customers going forward. Original Review I ordered a 3 month subscription for a medical reason. The second month of subscription was a month late. The company was not answering direct questions or commands in communicating how to proceed during this time. I demanded a refund for remaining 2 months of the subscription after 3 weeks of waiting. To which Customer service RepA responded they would refund the month as well as send the meds. I agreed. Now for the 3rd month I was charged $149.99 for a blood test assuming they would send the meds for the 3rd month. When I reached out to Maximus, Customer service RepB said since one month was refunded I was owed nothing which contradicts the email from Customer service RepA (which I did forward to Customer service RepB). Classic bait and switch with weasel words. I asked for a refund for the blood test because it was pointless to do if the third month wasn't going to be sent. The refund was refused. I don't understand why I am automatically charged for a service that was pointless. Maximus offers the lowest quality of care and customer service. They will not ever return a phone call. This company uses doctors to oversee the care of clients, and this is NOT care to those relying on it.

I took Enclomiphene prescribed by Maximus for 2 months. Initially my experience was very positive. After the first month was over problems with their customer support started to emerge. I was billed for things that I never agreed to pay for and was told that I was being charged an "annual fee" for the second time in 2 months. I started having side effects, from the enclomiphene. I contacted the Maximus Dr. who told me I should "talk to an endocrinologist." The majority of my issues seemed to come from some communication issues, and the side effects I experienced seem to have been a very rare occurrence. I imagine the way Maximus does things is pretty much par for the course with these types of services. I encourage anyone considering something like this to be prepared to pay for independent lab testing and to work with your primary care provider

Update: after being in contact with thier customer service team, I'm changing my review to 3 stars 🌟. The customer service team made it right and refunded my original purchase price. I hope they use this experience to change their website and onboarding process to be much more clear. If you know the patient is on a specific type of medication, your sight should absolutely direct them to where they can get that specific medication...not just give them whatever. 😉 I literally signed up and told them I was currently on 2.5 mg of trizepitide. They conveniently decided to send me semiglutide. After reaching out to support, they tell me they dont offer trizepitide to "new customers". Then why bother asking what meds I'm currently taking. BEWARE DONT GET SCAMMED! LITERALLY OUT ALMOST 400 BUCKS FOR THE WRONG MEDS!! ZERO STARS IF POSSIBLE

1 start for easy sign up but what a disaster working with the provider. I signed up on May 31st, charged $840 for the quarterly program - answered questionaire that I'm currently on 10mg. Took a while for Elation Passport email from them, which I then get a intro message from the provider and that prescription is sent to pharmacy on 6/2, no information about what was ordered. Reached out to support on 6/12 to ask about my meds. Typical answer about them reaching out to provider. Decided to dig through the website and the app on 6/14 and finally found that 2.5mg was ordered for me. I reached out to provider and nothing and reached out to support on 6/16 who reached out to provider and supposedly fixed the issue. Received meds on 6/19 and guess what, it's for 2.5mg/week. Reached out to support and obviously I was sent back to provider. Messaged my provider and a care coordinator was assigned to my message but have not heard from either since. Comes 6/23, Maximus has a new messaging system in their website now so they asked me to message the provider there, guess what? No respond from the provider. 6/26, reached back out to support as provider is clearly ignoring me but oh wait, they have escalated the problem. At this point, they are unwilling to refund me or fix the problem. Update 2025-07-04: Good news! After posting my feedback and reaching out via chat and email, their Assistant Customer Success Manager finally got in touch and made things right. They changed my provider and expedited the shipping of my medication. I'm really grateful we were able to reach a resolution. I’ll continue to monitor how things go over the next few months, but for now, I’m relieved and appreciative of the follow-through.