MaximusReviews of maximustribe.com

I went through the signup process, but never had a doctor's appointment or blood work done. Noticed that they had been re-billing me $249/month for no reason (no product was sent because I never went through the process of having the bloodwork done or doctor's appointment to be prescribed) It's common for telehealth companies to pre-authorize your card after you complete the checkout, but you should never be billed unless you complete the process and begin treatment. Avoid this company at all costs

Honestly, I would not recommend this company to anybody. I would give them a zero stars if I could I’ve had nothing but horrible communication they charge me $170 upfront with no phone calls no text no appointments no products know anything. They are a scam artist stay as far away from this company as you can.

Missed May's shipment for no reason caused a lot of medical problems. I think the Doctors here don't understand basic medical concepts. They should go back to medical school. I will cancel the membership

I attempted to sign up for Tesamorelin through Maximus and had a very disappointing experience. The process required me to provide extensive personal information upfront, including a selfie and my driver’s license, and I was charged $299 before any determination of eligibility was made. After completing the entire intake process, I reached the final page only to be told that, based on my responses, I was “not the right fit” for the product. At that point, I had already been charged and had to contact customer service just to request a refund. In my opinion, if someone is ultimately deemed ineligible for treatment, they should not be charged in the first place, especially after collecting sensitive personal information and requiring identity verification. The process felt misleading and unnecessarily frustrating. If you are not a candidate, that should be determined before charging your card.

They charged me for three months of a prescription and only sent me one month of the prescription. I have trued to work through their customer service and they are being extremely difficult. I would stay away from this company, their business practices are terrible!!

This company looks great on the outside. They are super happy to take your money as quickly as possible. Customer service is absolutely abysmal. I had an issue with a TRT bottle and it took them 3+ weeks to get the issue fixed. I asked many times to have someone call me through email, chat and text and never got anyone to call me. They have now billed me for bloodwork 3 times in just over 60 days, which is insane. They don’t tell you they are shipping the $100 kit, they just send it. They also don’t mention that your first bottle is $100 and then it goes up to $200 unless you pay in full by the year. Just super scammy type stuff. Only went with them because the TRT MCT, but will find another company and filing fraud on my credit card for their awful practices.

After paying, I was given a single appointment time with the prescribing physician: 10:20 PM Eastern Time on a Friday night. For obvious reasons, this was not an appointment time that I wanted to keep, but there was no other availability on the physician's calendar. I reached out to customer support multiple times, and five days later they have not offered any resolution or even acknowledged the issue at hand. I regret signing up with Maximus.

I am writing this to warn any new or existing TRT customers about the "Maximus Labs" rollout and their absolute lack of accountability. As a new TRT patient, I was required to do follow-up labs. Before spending $200 on their internal Maximus Lab panel, I explicitly asked support—and verified via screenshots—if this panel included all necessary markers for a TRT follow-up. They confirmed it did. It did not. The results came back missing Free Testosterone, making the entire panel useless for a TRT follow-up. Without that marker, I have no idea how my body is responding to treatment or if my levels are dialed in. The "support" experience that followed has been a disaster: First, I was told the results were "incomplete" and the marker would show up later. Once the results were finalized, they admitted it wasn't there. After 20+ conversations and 4 support tickets, they began closing my tickets without resolution. I have requested a refund so I can pay for a proper panel elsewhere, but they are giving me the run-around and refusing to take responsibility for their own misinformation. If you value your health and your money, go to a lab that actually understands the bloodwork they are selling. Total lack of medical professionalism and customer service.