Maximus is a mission-driven peak performance medicine company providing men and women with clinically proven therapies to optimize hormonal health, energy, and vitality. Through telehealth consultations, personalized treatment plans, and fast discreet delivery, we make it simple to access the care you need from home. Our programs are grounded in science and supported by a community of people committed to looking, feeling, and performing their best — at every stage of life. Whether you're addressing testosterone, metabolic health, or overall wellness, Maximus is your partner in long-term health optimization.
Maximus (maximustribe.com) has 1,025 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
maximustribe.com
Website
maximustribe.com
Category
Hospital & Emergency
Location
Santa Monica
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 88% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I referred my dad to your service and he took your blood test and got his results back. He found out that he could use his insurance through his personal doctor so he re-ran his blood work within a few days of your test. The results were not just off a little but a huge amount.
When he told me this, I decided to test it myself. I went in to get my bloodwork done and the next day I took your "simple" arm poke technique. The results were way off.
I don't think this is a proper way to get your bloodwork done and from my small sample, it's misleading.
Re-think the harm you may be doing to men across this country with this method.
Response from MaximusJul 4, 2025
Hey Colby - a manager from our team has reached out to you directly to discuss the specifics of your experience and address your concerns.
We want to assure you our lab partner is CLIA certified which means they adhere to strict federal standards for quality and accuracy, ensuring that all test results are reliable and timely.
It's important to recognize that hormone levels are not static; they can naturally fluctuate, sometimes significantly, based on a wide range of factors including the time of day the test was taken, recent diet, sleep quality, and physical activity. Furthermore, it is a known phenomenon in the medical community that comparing results between two different laboratory companies can introduce variances due to differences in equipment and testing methodologies. For this reason, tracking trends over time with a single, consistent testing provider is generally recommended for the most reliable data.
Patient safety and reliable diagnostics are the cornerstones of our service.
WV
Will Von V.
The amount of financial charging…
The amount of financial charging mistakes from this company is OUTRAGEOUS. I keep calling. They keep giving me credits for their mistakes and then not using them. I am so frustrated and over it. I highly recommend you go elsewhere. I will do the same once I finally get what I have been charged for.
Response from MaximusJun 12, 2025
A manager from our team has attempted to connect with you directly, leaving messages on both June 9th and June 11th, to address this situation personally. We have not yet received a response and encourage you to check your voicemail and email.
After reviewing your account, it appears there may have been a technical issue that prevented your account credits from applying correctly to your recent charge. We also noted that the variance in pricing you experienced was due to a change you initiated from your original protocol subscription to a new one.
We are committed to resolving this for you and ensuring you receive what you have paid for. Please return the call to our manager at your earliest convenience so we can correct the credit application and clear up any remaining confusion.
TL
Tyler L.
I'm being billed for medication they're…
I'm being billed for medication they're not dispensing to me. They're not doing any follow-up blood work. Quoted me a price of $69.99 for a lab test kit that's included in the subscription. Their customer service is TERRIBLE the only way to get a returned phone call is to leave them a message requesting to update your payment method. The Enclomiphene Citrate protocol prescribed for boosting testosterone did absolutely nothing for me. After being on said medicine for 4 weeks no follow up blood work was requested. Don't waste your time and money with this COMPANY.
Response from MaximusMay 27, 2025
Thank you for sharing your experience. We are sorry to hear that our service has not met your expectations, and we appreciate the opportunity to address your concerns.
Regarding your billing and medication, our subscriptions are billed at regular intervals (monthly, quarterly, or annually) based on the plan you selected at signup. Medication is prescribed by our affiliated physicians after the required medical questionnaires are completed. This is a crucial step to ensure safe and appropriate treatment. If you believe you have been billed for medication that was not dispensed due to an uncompleted questionnaire or any other reason, please contact our Customer Support team. We are more than happy to review your account and ensure your billing aligns with the services and medication provided.
We also want to clarify the cost of lab kits. These are a third-party service and, as outlined on our website, the cost for these kits is separate from your Maximus protocol subscription. Follow-up labs are an important part of monitoring treatment efficacy. If you encountered issues ordering a follow-up lab kit, or if one was not provided as expected, our support team is available to investigate and assist you in obtaining one.
We sincerely apologize if you experienced difficulties reaching our customer service team by phone. Our team was recently impacted by a high volume of inquiries, which may have led to delays in call-backs. We understand the frustration this can cause. Please know that we offer several other channels for support, including text, live chat, and email, to ensure your concerns can be addressed in a timely manner.
We understand your disappointment that the initial treatment protocol did not yield the results you hoped for. Individual responses to medical treatments can vary significantly. Follow-up lab work is indeed a key component in assessing how a treatment is impacting an individual's hormone levels. If follow-up labs were not completed or provided to your physician, it would be difficult to evaluate the treatment's effect accurately. Our medical team is committed to finding the right solution for each patient, and if one treatment option is not providing the desired symptom improvement, they can explore alternatives based on a comprehensive review, including updated lab work.
Please be assured that the health and well-being of our patients are our utmost priority. All our affiliated clinicians are dedicated to providing the highest standard of care and ensuring every patient receives the treatment they deserve. We are committed to transparency and effective communication.
We encourage you to reach out to our Customer Support team again through your preferred channel so we can look into your specific situation in more detail and work towards a resolution.
TD
TD
Great Product but Service Sucks!!!
I have been on TRT for a long time and I have worked with a few different companies. I opted to switch because they provided a cream instead of injections ….. something no other company currently provides. I love the product but the service is so bad. I never know what’s going on and getting a hold of a live rep to talk to is incredibly challenging.
After completing my blood work and sending it in they shipped me the meds. One week after starting the regiment I got sent another blood work kit and charged $115. I was never told that I had to take another test so soon and I’d have to pay for it. So that’s another $115 added onto my initial payment of $550 . I send in the labs but no one contacts me to go over the results. A month and a half into the program and I am out of cream. I thought I paid for a 3 month supply? I’m told I have to fill out some questionnaire but I have no idea where to find it. Any ways it’s been a complete nightmare and I feel completely robbed!!!
Response from MaximusMay 28, 2025
We take your concerns seriously and have attempted to locate your account in our system to address them directly. We utilized Trustpilot's "request for information" feature to try and connect with you, but unfortunately, this request was denied, which has prevented us from identifying you as a customer.
We would like to clarify a few points: The cost of lab work is outlined on our website and during the sign-up process so that members are aware of these charges upfront.
Regarding access to necessary forms, the medical questionnaires required for prescription renewals can be found conveniently on your personal Maximus dashboard. Additionally, our clinical team is available to address medical questions and review lab results through our secure EMR (Electronic Medical Record) platform.
Since we are currently unable to identify your account, we kindly ask you to reach out to our support team directly. Please reference your Trustpilot review and ask to speak with a manager. This will allow us to understand your specific situation and work towards a resolution.
We are committed to providing a clear and supportive experience for all our members.
CB
Coco B.
Felt like I got taken advantage of
They didn't pay any attention to the paperwork I filled out or the messages i sent, and sent me 3 months worth of a dose that's only a third of my current dose. I guess I just overpaid for a month of meds rather than getting a deal on 3 months.
They were also shipped ground right before the weekend so took almost 5 days to get here and rhe package was warm.
Mea culpa.
Note if you write a bad review they will challenge it as fake. So don't plan on TrustPilots assurance of being anonymous. They will take your review down if you don't out yourself.
Final edit: This is a partial message from trustpilot. I was able to submit info to them to verify my review and still remain anonymous. This really restored my confidence in trustpilot. So glad they stand behind the integrity of their platform!
"Thanks for reviewing maximustribe.com on Trustpilot.
maximustribe.com has flagged your review because they don’t think it’s based on a genuine experience. To keep your review online, we need to ask for your help."
Response from MaximusMay 13, 2025
Thank you for taking the time to share your feedback. We appreciate the opportunity to address your concerns.
Regarding the dosage you received, it appears there may have been a misunderstanding about the plan selected. Our Starter Pack is specifically designed for individuals new to this type of medication and, as detailed on our website, begins with the lowest three introductory doses to ensure a safe and gradual start to treatment. We encourage all customers to carefully review the plan details at signup to ensure it aligns with their specific needs and any ongoing treatment they may be under.
We understand your concerns about the shipping and handling of your order. Please be assured that pharmacies fulfilling these orders utilize 2-day priority shipping. The medication is formulated to remain stable even if it experiences some temperature fluctuations during transit. According to extensive stability testing, the medication remains effective when kept at room temperature (up to 86°F) for up to 30 days, at 95°F for up to 15 days, and at 104°F for up to 5 days. If you believe your package was exposed to temperatures exceeding these guidelines, please contact our support team directly, and we would be more than happy to discuss this with you and explore options for a replacement if necessary.
Finally, concerning your comments about your review, we want to clarify our process. We value all customer feedback, whether positive or negative, as it helps us improve. When we see a review indicating a customer has had a less-than-satisfactory experience, we may utilize Trustpilot's system to request contact information. This is done solely to allow our management team to connect with you directly, understand your concerns more fully, and work towards a resolution that leaves you feeling valued and respected. We did not challenge your review as fake. We understand your desire for anonymity; however, to provide specific assistance or investigate order details, we do need to be able to identify your account.
We are committed to providing a positive experience for all our members. If you are willing to share your order details with our support team, we would welcome the chance to look into your situation more thoroughly.
JS
James S.
Could not have been a worse experience
This was a pretty horrendous experience if there was a way to give it less than one star I probably would. From the get-go they told me that it would be a six week to two month. Wait time to even get on the phone with a “ doctor” but after I pushed, I was able to get somebody on the phone for an intake and it turns out that it was a doctor just doing this as a side hustle who really didn’t know anything about Maximus. But I proceeded and they sent me the testosterone, but they sent me the wrong needles and at the time I did not know that you could not use diabetic needles, which is what they sent to me because the oil is too thick to extract out of the balls with a needle that small. I reached out to Maximus a number of times for clarification on why and nobody was able to answer my question. Obviously this left me feeling uneasy so I canceled the order and demanded a refund and they sent me an email saying that they refunded it but I am in my fourth month now of them still charging me in fighting to not get charged. Horrible customer service horrible support honestly horrible everything I would never recommend this to anybody.
Response from MaximusMay 3, 2025
Hi James,
It appears a manager from our Customer Support department left you a voicemail, sent you an email, and offered to schedule a call with you attempting to make things right. We have already refunded you for the orders you did not receive and do not see the additional charges you're referencing. We are committed to resolving your concerns. If there is anything else we can do, simply respond to the open support ticket you have with us.
Maximus
RC
Rolando C.
Absolutely HORRIBLE experience with…
Absolutely HORRIBLE experience with this company. They constantly made promises and in the end they couldn’t deliver. After over a month of getting the run around and not receiving my prescription I finally decided enough was enough and asked for a refund as well as a cancellation of my account. I’m very disappointed in the way this company treated the issue and couldn’t do better. Customer service was slow at responding and always took a while to hear back via email. In the end of it all I wasted my money using them for my first month and then returning all the way back to square one after over a month off of my medication. Stay away, find a local clinic who will attend to you and your needs in person and for a better price too.
Response from MaximusMay 2, 2025
Hi Rolando,
It appears you're in contact with a member of our Customer Success department who has already refunded you for the order you did not receive.
Maximus
TM
Tmom
Unresponsive and don’t care
Been on the GLP-1 weight loss program for 9 months with no problems. Got charged the monthly fee at the beginning of April, filled out the questionnaire the day it was available and in April 5 I checked and it said doctor had sent to pharmacy to fulfill on April 2. On April 14 I had not received notice of shipment from pharmacy so do the chat and asked for status and was told that they changed pharmacy and would escalate to see what the status was. Checked again on April 16 and in chat I was told that it would be escalated again but to make up for it they would issue me a credit for May’s subscription. Followed up again in April 20 and was told it would be escalated to the appropriate team and I should hear something soon. I’ve got enough med left for a partial shot tomorrow and then am out. Followed up again on April 21 because still no response and haven’t heard back.
If you don’t have availability to the medicine anymore just tell me and I’ll try to do something else but to tell me for over a week that it’s been escalated and not let me know a status is ridiculous, especially when you charged me for April without providing any product for April. Beginning to think they can’t get access to the semaglutide now that the shortage has been declared over and don’t any to tell anyone so they can keep charging my card
Response from MaximusApr 24, 2025
We have no records of you being a current patient of ours. We are committed to resolving every complaint we receive and have submitted a request for purchase information through Trustpilot's platform so we are able to connect and find a resolution that leaves you feeling valued and respected.
