E C.
Maxaroma continues to impress
Maxaroma continues to impress. My first order was lightening fast at peak shipping times, and now I have experienced the excellence of their customer service after I mistakenly checked out with an extra item during my second order. My first response was to cancel the whole order, but then, considering I still wanted one of the items, I then immediately contacted customer service asking if they could cancel my cancel and just remove what I didn't want. They corrected it, refunded the item, contacted me, and started the shipping label for the corrected order in less than 24 hours. Oh! And they gave me options for freebies at checkout, including samples and, what I chose, a full 2.7oz (75ml) bottle of brand name mens perfume! All this with free shipping. All these are reasons to shop with them, but coming off a bad customer service experience with jomashop, I would say the customer service is really like a breath of fresh air and security. They still have the quality and drive of a much more intimate business.
Response from Maxaroma.comFeb 7, 2022
Thank you for the review! Happy to hear you were pleased with your experience with our customer service team :-) We appreciate you!