Maxaroma.comReviews of maxaroma.com

You did a good job. And I like your niche fragrances.

Good price Quality Fast shipping Authentic

Very fast shipping and great prices!!

Amazing fragrance retailer!!! 10 stars ❤️

Received my Package on time + Free Gifts

Maxaroma Has been my Go to Store for my Fragrances, Placed an order and received it in 2 days + They Sent me Chocolates which was a great surprise. I talked to a gentleman Ronald and he genuinely gave me information about a perfume that I was trying to purchase. They have a huge variation of niche fragrances hat are hard to find at any local stores. So he sent me some extra samples for me to Test. I loved Masque Milano Tango and I would consider this as my signature scent going forward.

(Mistakenly) decided to go for another purchase after my previous bad experience. Bad customer service (cannot access my customer account with rewards - no answer for 2 weeks, then 1 email asking for screenshot, and next day another email stating 'we didn't receive a reply, thus we close the case'), and do not honor terms of contract (gift cards can be transformed in standard store credits to be used later on request, they did not assist in that). Advertisement in regard to promotional 'gift cards' sent as special is purposedly lacking information, with no fine prints, but they decide the terms later. In a nutshell: do not trust 'gift card' offers, only purchase if you can get a discount applicable right at checkout. Side note: even with occasional discounts, many other online discounters offer better (regular) pricing most of the time. Maxaroma is only worth it (pricewise) on ultra niche stuff that one cannot find anywhere else, and only when deep promotional discount is active. Otherwise, better target another retailer if one has to go for stuff widely available or if going at msrp. Also: the decant sprayers they use is of poor quality, of the 5 I ordered from them, 2 are malfunctioning, I had to transfer the juice in another sprayer, with a loss of juice. Edit to address Maxaroma's answer: Your terms states: 'Private and confidential information will be instantly deleted from the comments section in order to protect the rights of the commenter.' on Maxaroma.com. As a result, you (shamefully) disclosed my identity and order details here. 1. Not sure why you provide that info, I never asked for it. But ok. 2. - "We consider our Gift Cards that were provided as part of a promotion to be a “Gift”.[...] MaxAroma.com is not obligated for promotional items /samples.' A Gift certificate is not a free sample, nor an promotional item. This is no gift. This is an expected gift card that I paid for, part of the promotional offer. What you consider now doesn't matter, only the terms of contract. Never have you specified that the 'gift card' in this promotion marketing would have different terms than regular e-gift cards, that these could not be applied to store credit, nor that there would be a minimum spending to apply these coupons. You only specified a time frame to use them, that's all. Only the terms of sales matters, which specifically states on YOUR website: 'MaxAroma.com E-Gift Certificates have no fees and do not expire, and may be used as cash on the MaxAroma.com website' [...] 'Customers may apply E-Gift Certificate balances toward their My Aroma Store Credit Account for future purchases.' I asked to apply the gift card balance to my store credit within the time frame you provided (or to issue a single $60 gift card if you were unable to solve your IT issues) , you declined. 3. Of course I checked out as a guest.... what is the part you don't understand when I state I CANNOT LOGIN and you didn't provide any assistance? Because of the poor customer service, I did not get a chance to earn my due rewards. 4. Yes indeed. At some point I gave up communicating with you (6-8emails in a single month for just $60) and decided to use the 2 gift cards on two items I did not especially desire in order not to loose the 2*$30 (since the items I wanted to buy were all out of stock - a common thing at Maxaroma). And indeed I have not enough rewards, because I cannot login and cannot accumulate them, nor redeem them (had I earned all the rewards that I missed due to login issue you refused to address). 5. I already did. Instead of resolving the issue after the first email, by sending me a return slip and a new atomizer with fragrance, you only sent me an empty atomizer after 5-6 emails and yes... 'not our problem, do it yourself' to unmount, transfer the juice, and I lost half of it as a result. Thank you Maxaroma! You did not make things right - and clearly are only pretending you want to do so. Your answer, and the way you are handling this umpteenth issue, is a further demonstration of your lack of professionalism, and confirms my comment in regard to the poor customer service. I haven't asked for favor treatment, just to receive the service I paid for, within the terms of contract, but you violated these. Not worth going to court for just $60, but since you disclosed my name, worth going for online harassment.

Compre en Maxaroma por las recomendaciones que escuche, me gusto porque entregan los productos a tiempo y en buenas condiciones, hasta ahora no he tenido ningún problema con mis pedidos. Quisiera que aumenten los puntos obtenidos por las compras y más descuentos, que aumenten las marcas de perfumes económicos, los perfumes árabes, y también otras marcas de perfumes; y por último desearía que aumenten el porcentaje de devolución en Rakuten para realizar mas compras.