Maxaroma.comReviews of maxaroma.com

4.72,975 reviews
Cosmetics & Makeup
3117 38th Avenue, long Island city, New York

Maxaroma.com

About Maxaroma.com

Founded in 2018 and headquartered in New York City , MAXAROMA is an e-commerce fragrance retailer serving perfume lovers with a curated selection of authentic designer and niche fragrances. We carry 500+ perfumes and colognes from established luxury houses alongside rare, hard-to-find niche brands, giving customers a single destination for everyday staples and hard-to-source discoveries alike. What sets us apart is our focus on the niche and luxury fragrance world , our team stays close to new releases, discontinued classics, and emerging independent perfumers to help shoppers find scents they won't find everywhere else.Every fragrance we sell is guaranteed 100% authentic. We offer Free Shipping , Free Returns in the US, and a 30 Day returns policy, and accept all major credit cards, PayPal, Amazon Pay, Apple Pay, Google Pay. Has been awarded best Retailer 3 years in a row, by Newsweek and Statista, USA Today & ScenrXplore. Questions about an order or want a recommendation? Reach our support team at [email protected]. Follow us on Instagram/TikTok/YouTube @maxaroma for new arrivals and fragrance guides, and sign up for our newsletter to stay ahead on the latest in luxury and niche fragrance.

Maxaroma.com (maxaroma.com) has 2,975 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: maxaroma.com
Category: Cosmetics & Makeup
Location: long Island city, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 70% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Mohammad

Feb 28, 2023

I paid for signagture confirmation with…

I paid for signagture confirmation with full insurance. So, when my package got lost, i was told by Maxaroma, to file a police case, Do i work for Maxaroma? until the perfume is received by me, the perfume belongs to Maxaroma. Then why is it demanded that I file a police case, when the perfume is still a Maxaroma property. Do i get paid by Maxaroma to spend my own time to go to police station and file a case? After being a Maxaroma customer for years and so many purchases, this is the treatment i get. Thanks

Response from Maxaroma.comMar 6, 2023

Hello Dear Customer, Please note that our representatives were following our policy when it comes to stolen/lost packages. in this case you were asked to file a police report since it is a standard procedure for the nature of this case. We have successfully solved a good amount of similar cases given the needed documentation. As you may understand, we cannot file a police report on your behalf since there will be details about the case that only the recipient may be able to provide. We do, however, confirm police reports once they are provided to us by calling the local PD where it was reported to. In addition, asking for a police report is a typical measure that our insurance department (and other insurance agencies) requires in order to move forward with a replacement package which is a formal complaint filed by all parties involved. We do apologize for the inconvenience this may have cost to you. As a matter of fact, we offered a full refund for this purchase, however, this options is not available while there's a dispute open for it. As it was discussed via email, we will issue a refund back to the original form of payment as soon as the dispute is lifted or as soon as we are given the option from PayPal. We regret if you experience with us was tainted with this case but please let us know if we can assist you with anything else in the near future, we will do our best to make amends. Sincerely, Maxaroma Customer Care Team

About Maxaroma.com

Maxaroma.com (maxaroma.com) has 2,975 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: maxaroma.com
Category: Cosmetics & Makeup
Location: long Island city, New York
Listed on Five Star Index: 2026