Aleena
Lost my package but maxaroma send me a…
Lost my package but maxaroma send me a replacement. Thanks so much.
Response from Maxaroma.comMar 7, 2023
Thank you for shopping at Maxaroma !
Founded in 2018 and headquartered in New York City , MAXAROMA is an e-commerce fragrance retailer serving perfume lovers with a curated selection of authentic designer and niche fragrances. We carry 500+ perfumes and colognes from established luxury houses alongside rare, hard-to-find niche brands, giving customers a single destination for everyday staples and hard-to-source discoveries alike. What sets us apart is our focus on the niche and luxury fragrance world , our team stays close to new releases, discontinued classics, and emerging independent perfumers to help shoppers find scents they won't find everywhere else.Every fragrance we sell is guaranteed 100% authentic. We offer Free Shipping , Free Returns in the US, and a 30 Day returns policy, and accept all major credit cards, PayPal, Amazon Pay, Apple Pay, Google Pay. Has been awarded best Retailer 3 years in a row, by Newsweek and Statista, USA Today & ScenrXplore. Questions about an order or want a recommendation? Reach our support team at [email protected]. Follow us on Instagram/TikTok/YouTube @maxaroma for new arrivals and fragrance guides, and sign up for our newsletter to stay ahead on the latest in luxury and niche fragrance.
Maxaroma.com (maxaroma.com) has 2,975 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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2,975 approved reviews, newest moderated first
Aleena
Lost my package but maxaroma send me a replacement. Thanks so much.
Response from Maxaroma.comMar 7, 2023
Thank you for shopping at Maxaroma !
Simone
Fast shipping. Items are always as described and authentic. Wish they did free samples with orders but otherwise great service.
Response from Maxaroma.comMar 6, 2023
Thank you for your review!
Cologne
Product arrived in tact and original fragrance but unfortunately ups disregarded my ups my choice membership that holds all my packages at a ups acces point locker " due to my work schedule I'm never really at my place. They ended up leaving the package without any signature at my front step side walk where anyone could have taken my package! Luckily my neighbor saw it and held the package till I arrived home.
Response from Maxaroma.comMar 6, 2023
Thank you for your support and for shopping at Maxaroma !
david
Great products, fast delivery and great prices!!!
Response from Maxaroma.comMar 6, 2023
Thank you for your review!
Milene
Great! Fast delivery!
Response from Maxaroma.comMar 6, 2023
Thank you for your review!
Abhipsa
I ordered 6 perfumes recently and all bottles had significant dents on them. This blows and I would appreciate a refund or a compensation of some sort.
Response from Maxaroma.comMar 9, 2023
Hello Dear Customer, Thank you for taking the time to write this review. Please note that there was no record in our side of this complaint at the time you wrote this review, if anything, we rely on our customers to let us know if there's any inconvenience with the product(s) received. Later on, we contacted you in regards to this issue and we received pictures about the incident, still, we could not find any discrepancy, damage or defect with the items you received. Nonetheless, we offered for you to send these items back to us for a refund by using a prepaid return label we provided. Please note that we're still on time to return the items you do not wish to keep since our returns are free within 30 days. We do regret any inconvenience this whole experience may have cost to you but please understand that we were unaware of this issue in the beginning and now we're currently expecting for you to return the items in question. Please let us know if you have further inquiries via email, [email protected], chat or phone call (212) 204-0003, we're available 7 days a week. Have a beautiful day. Maxaroma Customer Care Team
Mika
Came quick and packaging was perfect, my cologne had no issues and exactly as advertised!
Response from Maxaroma.comMar 6, 2023
Thank you for shopping at Maxaroma !
RAMON R.
Excelente como siempre son los numero 1....los very pronto
Response from Maxaroma.comMar 6, 2023
Muchas gracias por su compra en Maxaroma !