Glenda Marshall S.
Love Max Aroma
Love Max Aroma, speedy delivery, trustworthy, authentic.
Response from Maxaroma.comMar 31, 2023
Thank your for your review !
Founded in 2018 and headquartered in New York City , MAXAROMA is an e-commerce fragrance retailer serving perfume lovers with a curated selection of authentic designer and niche fragrances. We carry 500+ perfumes and colognes from established luxury houses alongside rare, hard-to-find niche brands, giving customers a single destination for everyday staples and hard-to-source discoveries alike. What sets us apart is our focus on the niche and luxury fragrance world , our team stays close to new releases, discontinued classics, and emerging independent perfumers to help shoppers find scents they won't find everywhere else.Every fragrance we sell is guaranteed 100% authentic. We offer Free Shipping , Free Returns in the US, and a 30 Day returns policy, and accept all major credit cards, PayPal, Amazon Pay, Apple Pay, Google Pay. Has been awarded best Retailer 3 years in a row, by Newsweek and Statista, USA Today & ScenrXplore. Questions about an order or want a recommendation? Reach our support team at [email protected]. Follow us on Instagram/TikTok/YouTube @maxaroma for new arrivals and fragrance guides, and sign up for our newsletter to stay ahead on the latest in luxury and niche fragrance.
Maxaroma.com (maxaroma.com) has 2,975 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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2,975 approved reviews, newest moderated first
Glenda Marshall S.
Love Max Aroma, speedy delivery, trustworthy, authentic.
Response from Maxaroma.comMar 31, 2023
Thank your for your review !
Christopher L.
Very fast shipping. Great smelling fragrances. Authentic
Response from Maxaroma.comMar 31, 2023
Thank your for shopping at Maxaroma !
Karen/Guadalupe
The perfume is amazing!! Great seller. I recomended.
Response from Maxaroma.comMar 31, 2023
Thank your for shopping at Maxaroma !
Jimmie
I was very happy with prices and the speed I received my order
Response from Maxaroma.comMar 31, 2023
Thank you for your support and for shopping at Maxaroma !
Samuel
Website UI easy to use. Great deals along with coupon codes. Fast shipping and securely packaged perfumes.
Response from Maxaroma.comMar 31, 2023
Thank you for your support and for shopping at Maxaroma !
Jake
Poor communication Lying to customers Zero accountability
Response from Maxaroma.comMar 30, 2023
Hello Dear Customer, We sincerely apologize for this bad experience. As you may understand, we encountered an inconvenience in our facility and our 50 ml bottles that were part of the free gift was compromised. We received your confirmation about cancelling this order and our staff issued a full refund and provided you with an additional gift card to make amends for letting you down on this one. We could assure you that this is an extremely rare event and we will do our best to ensure that you are well taken care of. Sincerely, Maxaroma Customer Care Team [email protected]
Rtichoque
Wonderful niche options to sample. Love the pocket sprayers but they breed like rabbits. Always quick delivery. Keep up the great service!
Response from Maxaroma.comMar 30, 2023
Thank your for your review and for shopping at Maxaroma !
Unknown C.
Offered a sale but could/would not honor it. Alternative offered in the previous sale's place was a joke. VERY dishonorable and sketchy business practices. Would NOT recommend.
Response from Maxaroma.comMar 30, 2023
Hello Dear Customer, We would like to extend our sincere apologies in regards to your recent experience. As you may be aware by now, we did suffer an inconvenience which affected our free gift of 50 ml bottles. In the end, we agreed to cancel your order and issued a full refund back to the original form of payment. In addition we provided you with a gift card as a small gesture to make amends for all of the trouble. We are saddened to hear that this may not be enough to repair your trust with us but please note that we're doing our best to fulfill orders coming from this brand. We hope you can give us a second chance and please let us know if there's anything we can do to assist you by sending us an email to [email protected]. Kind regards, Maxaroma Customer Care Team