RJ
Beware of seriously unethical practices…
Beware of seriously unethical business practices. They want to upsell you and will tell you anything you want to hear to do so. When you call them out on how they misrepresent their services and ask for a refund, you will be denied. They will tell you refunds "don't align with their policies." I've been in business for over 25 years--I have never been ripped off like this. Mawer Capital: Your company made fraudulent claims about your coaching process on the sales call. I invite you to listen to the call. Furthermore, you collected full payment for all 52 weeks of service on that very call which took place days before any contract was sent or signed. In short, you misrepresented the offering, took payment without a contract, and failed to offer a refund even after I sent many emails detailing what was promised versus what was delivered.
Response from Mawer CapitalJul 3, 2023
Dear Renee, Thank you for reaching out to us. We understand your concerns regarding the refund request for the coaching program you participated in. We would like to address the situation and provide you with further clarification. As part of our coaching program, all clients are protected by a contract that clearly outlines the deliverables, expectations, and obligations for both parties involved. The purpose of this contract is to ensure transparency and set the foundation for a successful coaching experience. Our team of expert coaches is dedicated to providing valuable guidance and support throughout the program. However, it is crucial for clients to actively engage in the process and implement the teachings and strategies provided. This active participation is a vital component of achieving the desired results and maximizing the benefits of the coaching program. In your case, it has been noted that there were challenges with implementing the recommended strategies and putting the provided teachings into practice. As a result, the expected outcomes may not have been achieved as initially anticipated. We understand that this can be disappointing, but it is important to emphasize that the success of the coaching program is contingent upon the efforts and commitment of the client. While we genuinely appreciate your investment in our coaching program, we regret to inform you that a refund cannot be processed in this instance. Our refund policy, as outlined in the contract, is based on meeting the agreed-upon criteria and fulfilling the obligations set forth within the coaching program. We encourage you to review the contract and consult the terms and conditions that were agreed upon at the beginning of the coaching engagement. Should you have any specific questions or require further clarification, we are more than happy to address them and provide additional support. We value your satisfaction as a client, and we remain committed to assisting you in any way we can within the scope of the coaching program. We are here to support your growth and progress, and we encourage you to take advantage of the resources available to you to maximize the benefits of the program. Thank you for your understanding, and we appreciate the opportunity to work with you. Best regards