AUBREE
Zero support, terrible communication
The best part of the experience was my call with Kraig. The total DFY made it easy on me - however the rest of my experience was terrible and I was deeply disappointed. My first call with Wesel was pushy and forced. It was 3am my time and I showed up ready to talk about my company and ads, I already purchased the service but all he wanted to do was force me into their program. When I scheduled my next call with kraig, I had questions and reached out via email and got no response. When I got my copies and ad images, I was also given a file with the photos that I would be able to edit. Only 1 or 3 images is in that file and despite me telling support this multiple times, they continued to tell me I was wrong and would not provide the other 2 photos. Because of this, I couldn’t even run my ads - which was the whole point of this endeavor. The graphic designers put the incorrect title on my image and publishing it would have been false information. Still 0 response back from this “team”
Response from Mawer CapitalJan 13, 2023
Hi Aubree we are disappointed to learn that your experience was less successful than we hoped. Thank you for taking the time to write this review. We would love the opportunity to improve your experience. We will send you an email so we can make this happen!