Maven PetReviews of maven.pet

I got one day worth of data. I took my golden retriever out the day swimming was so excited to come home. They're not loading my data only to find my back stopped working but well maybe it's not fully charged so showed that it was 89% before I left so I charged it still no connection I put in a request to customer service they say they get back to you in 24 hours I've gotten nothing so I paid for a year in advance and so far I have nothing

We've been using the trackers 24/7 on all three of our dogs since Tuesday. However, the tracking data is inconsistent and inaccurate. One tracker shows zero days toward our 7-day trend goal, another shows just one day, and the third shows 2 days — when all three should be at four days by now. The sensors also fail to store and upload data reliably. Several times, we've taken our dogs on walks that weren’t recorded because we were out of range of the base station. Despite following all troubleshooting steps, the data never uploaded afterward. Even more concerning, our dogs often go on the same walk, yet the trackers record different results — or fail to register the activity entirely. These discrepancies make it hard to trust the accuracy of the product. Lastly, customer service has been extremely unresponsive. I've reached out daily, and most of the time I receive no reply. The one response I did get was a generic troubleshooting email that didn’t resolve the issue. When I replied to explain that the problem persisted, I never heard back.

Slow delivery! Placed order 4th of June and still not up and running, home unit replaced but second one doesn't work either, responses are so slow and not helpful!! So disappointing

Tried the product on 3 pets and it didnt work for any of them. They could all be playing together for a while and it would pick up on one sensor but not the others etc. Whole walks didnt get picked up as well. I got the response of making sure the sensor wasn't on too tight or too loose - they weren't, they were on as directed and comfortable for the pets. As the activity monitoring was so inaccurate I couldn't trust that any of the other health information was either. Therefore I asked to cancel. This was within the 30 days 'no questions asked' return period. The terms of this state you'll receive a refund minus shipping costs. As I didnt pay shipping costs I didnt expect any to be deducted but this isn't the case and £9.99 was deducted because this is what it would have cost if I had paid it. Absolutely ridiculous and completely misleading terms - I'd therefore also be cautious of what else they're misleading people on. I've reported to the relevant regulators/authorities and my bank. Update- after I left this review I received a text message saying it was from the CEO and asking if I was available to call so they could understand what happened and fixed it. You can't reply to the text, so its pointless. I've also already explained everything in this review and in the email conversation that was had before I left this review. What happened? - the terms and conditions are misleading, and they're robbing people. How can they fix it?- change the terms and conditions, and stop robbing people. It's not difficult.

the sensor and clip to the collar are not fit for purpose they come off when she’s plays

I never received the kit for my cat.

Never came horrible service