MAURIPROReviews of mauripro.com

I ordered 120 feet of jib sheets to replace my current ones, which were recently damaged. Timing was rather important as I planned a journey starting July 2nd, so I placed my order June 20th. Yes, I verified that the item I ordered was in stock. Later I checked the order status and it was 'waiting'. I started a chat with a service center person, they ensured me that's a technical delay, the transfer order is on its way and they'll send it to me on June 28th the latest. Today, June 29th I haven't received any communication from Mauripro, so I checked the order status again just to find it's 'backordered'. So my attempt to do the necessary replacements had failed. Now I have to either sail with damaged lines or have a replacement for 3x the cost I could get. That is not a proper style of communication and not how the promises should be kept.

Perhaps the worst experience I have ever had. Purchased a headsail furler from them, sized base on their “technical” recommendation. Unit arrived and determined it was undersized for my boat. Tried to return the item after weeks of back and forth. They were going to charge a large restock fee, taking no responsibility for recommending the wrong unit. Returned the furler and they claimed it was damaged and refused to refund my money. This is after having it for additional weeks and a threat to take legal action. They finally sent it back to me and now I am stuck with a large investment in a furler that is of no use or value to me. I would avoid this company at all costs.

I gave one star only because there isn't an option to give lower. I cannot even get these turkeys to respond to my chat to discuss my issue. they have managed to escalate a likely simple fix to a major problem on my end. BUYER BEWARE OF MAURI PRO SAILING!!!

Don't reply to emails, Order pending for days send canned reply we're working on it. Forget calling, this is a Mickey Mouse operation Their reply below is a bigger canned reply

Order # 10228994 , no confirmation , no response to emails and never anyone to answer a phone. Do they really exist? Web site said the item was in stock. Total crap, they don't stock anything.

I have finally gotten indication that my order has actually been drop shipped, not just had the shipping label printed. It was 3 days between the label printing and shipping. Original order date 7/20, 7/31 actual shipping date.

Ordered $900 helm wheel and was told it would be delivered in 10 days. It is now over a month and still getting a the run around on a delivery date.

Very suspicious activity from this company. I placed an order for a product that was noted.” are typical shipping time 5 to 7 days.” They charge me immediately and then called me a few days later to tell me the product wouldn’t ship for a few months. When I asked why they had charged me he said ‘this is our policy -Sorry’