Maui JimReviews of mauijim.com

Ordered my first pair, it was a total disaster. Paid $800 in advance and received lenses that could see most of the solar system. Sent them back and they would do nothing about repairing the mistake with the prescription that they made, they would not even try and it was a very mild prescription. I received a refund from a local supplier that was also upset about their response. I would advise never to entertain purchasing any of their products. Bad, bad business!

Buyer beware. Last year (2023) my optometric office in CA had a Maui Jim Trunk show. A copy of the invite included the following: Maui Jim will bring their entire ophthalmic and sunglass collection. Free gift and _____________ Café goodies with each purchase. I attended because Maui Jim had started selling ophthalmic frames. They had an Acetate Collection and with the help of the Maui Jim Representative, I chose a frame, purchased it, and had Maui Jim lenses installed. Fast forward 7 months later and Maui Jim discontinued the ophthalmic frames. They provided a 2-year scratch resistant warranty. 7 months later the Doctor noticed a scratch on a lens. I asked the optician if Maui Jim could look at them and my optician researched this with Maui Jim. The answer was no, as they no longer had a lab for clear lenses. I asked if as an alternative they would install new lenses into the same frames with my new Rx, and I would pay the cost. Maui Jim said no. Since I like the fit of the frame, I then decided to have generic lenses installed in the Maui Jim frame. The sunglasses are great, having purchased over a dozen different frames over the past years. This review is for my experience with the ophthalmic frame. Maui Jim should have told customers that they were going to sell the ophthalmic frames on a trial basis with a limited warranty. This whole experience seems like a marketing trick to temporarily boost sales. Buyer beware.

Ordered a pair of sunglasses. No receipt of purchase sent, no confirmation but, of course, Maui Jim was extremely efficient in immediately taking payment and then forgetting about it. I had to contact them and get it resolved. They started with the usual trick of ‘sorry you feel this way’ deflection of blaming customers’ feelings and not Maui Jim accepting they are incompetent. The glasses arrived, damaged. And yes, this is the stupid part, I ordered another pair for my partner who fell in love with a certain pair of glasses. Guess what? Same again. Except this time, not only does Maui Jim treat customers with contempt by not acknowledging a purchase, this time, after many emails, I was told the order cannot be cancelled as the courier has already collected it. That was over a week ago. So yes, I guess they have promoted themselves from incompetence to outright theft. Do not buy even a hairpin from these crooks.

Maui jim purtroppo non è più quella di una volta, con una politica basata più sulla quantità dei suoi prodotti anziché sulla qualità. A ciò si aggiunge un servizio clienti non sempre all’altezza, con grande difficoltà a reperire pezzi di ricambio tant’è che ultimamente ho ordinato delle lenti di ricambio Superthinglass, e dopo 15 giorni ancora non sono arrivate. Mai più

I spent $250 for a pair of Maui Jim’s. I have to replace the nose pad every 60 days. Maui Jim used low grade rubber with a lower grade glue. If you like repairing your sun glasses every 60 days, then Maui Jim is the brand for you. You can buy Ray Bans at Costco for $55, and not have to repair them every 60 days. I wish I had!

Refused to replace middle bridge under warranty. My 4th and last pair I will ever purchase or recommend. Typical corporate crap company.

I've been a long-time fan of Maui Jim sunglasses, appreciating their quality and craftsmanship. However, my recent experience has been nothing short of a nightmare. Despite taking great care of my sunglasses, one of the lenses cracked under normal use. Even the specialty glasses shop where I bought them confirmed that it was a non-provoked damage. Unfortunately, Maui Jim refused to honor the warranty for the broken lenses, claiming it was outside their coverage. The customer service was unresponsive and unhelpful, and it felt like they were simply reading off a script instead of addressing my concerns. What truly baffles me is that a brand priding itself on quality and customer satisfaction failed to deliver on either front. The refusal to cover what is clearly a manufacturing defect has shattered my confidence in Maui Jim. I would caution potential buyers to consider other options if you're looking for a pair of sunglasses that come with reliable customer service and warranty protection.

they only get 1 star because I had to I sent 2 pairs back to have lenses repaired or replaced I have no problem paying what ever I loved the glasses , never got them back never nothing , so I have another pair I want to get new lenses so I ask can I purchase them they say no send glasses back .... no thanks , so if you are looking for a company who you want to wear there gear forever like I was I bought the first pair on the boat docks of Hawaii sorry I will shop else were there are to many brands they give and have customer service now more wasteing my money and not returning my glasses no service no way no excuses this company takes advantage of being on the island and terrible customer service a big bully company and look elsewhere if you are considering making the investment on a good pair of gasses not a cheap no coustomer serve so if you wear there garbage know you are wearing nothing to be proud of in my opinion and spread the word as I will on every platform aviialible .....