Maui Jim is a Peoria, Illinois-based manufacturer of sunglasses.
Maui Jim (mauijim.com) has 259 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Henry
Best customer service I have received in a long time I received a pair of sunglasses with dirty/marked lenses and the representatives were fast to respond, friendly, and conscientious in remedying the issue Raved to a friend about my experience, who actually bought the same pair this week
The B.
The consistently professional approach by Tony at the Repairs team to swiftly and competently repair my favourite Maui Jim frames. Seamless customer service and first class experience, thank you.
Adam F.
I have had numerous Maui Jim sunglass, had them repaired. Every time they are so kind and professional. Willing to do whatever it takes to make me happy . I will always wear Maui jim
JOHN
Only company I’ll buy sunglasses from. Recently made a new Company website order. came fast, look great, crystal clear vision, and nice to see made in Japan, not china. Customer service is top shelf as well. Responded within the hour by email. Sent an older pair in for a broken temple (dropped and stepped on), and they sent them back with both temples redone, and shined up like new. Only cost shipping fees. Very impressed to see a company show up big in a time where most do as little as possible.
Homes By J.
Sent my sun glasses in for a repair and they refubished them like new! 😎 Beyond greatfull
Mike T.
I have a pair of Maui Jim sunglasses, purchased in 2004, I recently broke one of the arms. The company replaced both arms free of charge and also gave me a new case as my olds one was battered. What great customer service, I will soon be purchasing a new pair of prescription sunglasses and I will stick with the brand.
Raymond O.
Recently purchased my first pair of Maui Jim sunglasses. I even went $100 over my budget because they really felt and looked that good. Unfortunately not even a month later they were damaged. I called Maui Jim’s repair center and was immediately sent a repair form. They even waived the $15 processing fee. I paid for the shipping USPS Priority both ways and within two weeks I received my glasses again as new. This was some of the best, and quickest customer service I’ve experienced. No doubt I will continue to purchase their products.
Alex B.
Broken MJ sunglasses (I sat on them) were repaired and returned to me by their UK office within one week. Love these sunglasses so was happy to have them back. Brilliant service.
