Maui Jim is a Peoria, Illinois-based manufacturer of sunglasses.
Maui Jim (mauijim.com) has 259 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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May
I've had several Maui Jim glasses because I keep losing them. But each time when I've had a problem with the lens, or something's happened they have been brilliant at repairing them - really speedy and courteous service, with great after sales care and support. They really are the best in customer service - thank you!
romin A.
Unbelievable customer service. I jammed them into my suitcase and Maui Jim repaired them just for cost of shipping even though i said it was my fault! Love tgem!
Daniel
Great customer Service. I had stood on my glasses & broke the TEMPLE off one side. They sorted it & were very helpful.
Genevieve
Maui Jim not only makes the best sunglasses out there, but they have the best customer service ever. Maui Jim replaced my glasses when I took a fall on my face, the glasses cracked but they saved my eyes. And they replaced them on warranty!! Then just recently, my glasses were so scratched that I had to replace the lenses. Maui replaced them on warranty AGAIN. THEY ARE THE BEST.
Tess
Have been a loyal fam to Maui Jim for a long time Quality product and customer service is outstanding!! At a time when customer service is lacking refreshing thank you Maui Jim💗
Mrs June S.
I could not be more pleased with the service I received from MJ UK (the Guildford branch). My sunglass lenses got scratched, so I sent them back for refurbishment. They put in new lenses and I think other parts and returned them a week later with a free case and no charge other then postage. Communication was excellent, they informed me when they arrived and also when they posted them back. I'm a very happy customer. Thanks MJ
Remi
I don’t post a lot of reviews but I wanted to give a shout out to Tony from the repair team in the UK. Very professional, clear and helpful. I wish I could have more interactions like this one with other brands.
Mr Peter Varney and Ms Flora P.
Maui Jim repaired and returned my sunglasses in record time so that I could take them on holiday, they kept me informed throughout and were very professional...excellent customer service for which I am very grateful
