Maui JimReviews of mauijim.com

Have always loved my Maui Jim prescription sunglasses and currently on my third pair. Never had any issue with previous two pairs and only replaced them because my prescription changed over the years. My current pair, which are 3 years old have been carefully treated in exactly the same way as previous pairs, have a serious issue with the coating wearing off the lens. This badly affects both the look and effectiveness of the glasses. Sent glasses back to Maui Jim through vendor and their response was that glasses were out of warranty and that damage must be chemical due to suncream or glass cleaners. This is simply untrue and optical technicians who have examined the glasses have rubbished this explanation. Manufacturing standards has simply fallen and lens are no longer a premium product...although charging a premium price. Interested to see some other posts here highlighting exactly the same issue.

J'ai acheté une paire de lunettes de soleil Maui Jim à 180 euros il y a un an Le traitement des verres se détériorent et s'écaillent facilement J'ai contacté le SAV qui n a pas voulu reconnaître la fragilité de ce produit Je déconseille cette marque

Bought a pair of Maui Jim sunglasses last August, simply because I love them. It’s the third pair I’ve bought. Unfortunately, my puppy got hold of them over the Easter break, and chewed the ends of both temples. From the Maui Jim Website, I noticed they have a repair option, so I booked a repair with them. As I’m heading off on holidays, in just over a week’s time, I rang them to see how long the repair would take. They couldn’t guarantee my glasses would be returned prior to my departure, so I asked if I could buy the parts and fit them myself. Because of their red tape, I was told I couldn’t buy parts and fit them myself. For this reason I feel totally let down by Maui Jim and I will never buy another pair.

Fick efter några veckor helt fel modell. Helt enkelt urdåligt! Orkar verkligen inte krångla med retur etc.

I ordered a pair of Maui Jim glasses on backorder. After many weeks I was advised they were "in" and I needed to pay...they took my credit card details, we spoke about delivery dates. The glasses did not arrive. I rang to be told they had allocated the glasses to someone else. I again went on backorder. No follow up communication. I called...again and they suggested alternatives. I did not ask them to cancel my backorder. I have just called again to be told my order has been cancelled when they spoke about alternatives. AAAAGGGGHHHH. Maui Jim I give up on you.

Only last 2-3 years the optician say. I payed a lot for my prescription sunglasses (other brands lasts longer) Both the frame and glass is damaged even tho I been careful. So warn everybody to spend too much on this brand.

350 € une paire de lunettes de soleil on à évidemment certaines attentes et exigences. Le verre est de qualité mais le reste ne suit pas du tout. La monture est de qualité mediocr. Je n’achèterai plus cette marque. Les patins se sont enlevés. Je les ai fait remettre chez l’opticien mais ils n’ont pas tenu. Puis le verre est tout simplement sorti de la monture et tombé au sol…alors que j’en prends grand soin et qu’elles sont toujours rangées dans leur étui

Very dissatisfied with their warranty and customer service. They use an outside source for repairs and the person I spoke to used derogatory terms in reference to his employees and the mistakes made. While also not assisting me with my request or understandings. I would not pay for what I did for my glasses knowing all this. Plus the scratch really easily for $400 glasses