Maui JimReviews of mauijim.com

Second time my $500 MJ's fell apart due to loose screws on the frame. Worst part is that customer service won't send me the screw, nor will they mail the stupid screw to an authorized dealer. They want me to mail in the glasses and pay $15 for the screw. This is horrible customer service.....

I purchased a pair of Maui Jim sunglasses 8 months ago and the lens has mysteriously developed a crack. I sent them back to Maui Jim for repairs, but their warranty does not cover cracked lens. Buyer beware. Maui Jim has great styles of sunglasses, but they do not stand behind their craftsmanship. Very disappointing. They offered a 25% discount after I complained, which I took, but their overpriced glasses should be warrantied when no other damage is present. I do not recommend Maui Jim.

Unfortunately, less than a month after receiving my glasses, the screw came loose and the lens fell out. Given Maui Jim’s reputation for premium quality, I was very disappointed that this happened after only around 20 days of use. I was also disappointed that a replacement pair was refused despite the glasses being so new, and that only a repair was offered. In addition, I was required to pay the postage costs myself, which added further frustration to what has already been a disappointing experience. As someone who had always viewed Maui Jim as a high-quality brand, I honestly expected a much better level of customer care and resolution for a product that failed in such a short space of time.

I emailed and contacted Maui Jim co. through their email and through their contact us links. I asked if my MJ-502-02 could be repaired,as when I went on the site and started the process-it said the were discontinued. They told me that yes,they could repair them(the temples and the nose pads would be free,just shipping). I then proceeded to order the repair and also ordered new lenses.The total was around $95+change. I then shipped them through USPS ground advantage with tracking/insurance as stated to me($12.50). They get the sunglasses and then I receive an email stating the they have exhausted their inventory of parts due to them be discontinued. I told them I asked ahead of time-before sending them in. They offered a 50% discount through their website. I asked for the $12.50 refunded(shipping/insurance) and to not be charged for anything. Then they offered a 75% off.I was also told that they would not be shipped back to me until 5/4/26. The next day I received an email they were shipping them back to me. This company pulled a bait and switch on me in the first place,by telling me that they could repair them and then in the second place,shipping them back to me before I had a chance to order a discounted pair.

This review is for the Maui Jim repair service. I recently paid $95.25 to replace the scratched lenses in my Ocean tortoise sunglasses. The repair service is not even close to what it used to be. I had used the repair service in the past and was pleased. However, this time there was little to no communication, the glasses were returned to me without a plastic covering and no cleaning cloth, and they were loose and stretched out. All of this for $95.25. I will think twice before sending my sunglasses to Maui Jim repairs again.

When I called Maui Jim for service on how to send in a frame for new prescription lenses I was "axed" to take them to an authorized dealer to get a prescription and have them sent in for "Maui Jim Rx Lenses". When I handed them my glasses at a Maui Jim authorized dealer after their eye exam and prescription, the Lens Crafter sales agent said that they could not send them in because they did not carry my "Maui Jim Style of glasses. What difference does that make? So I called the Low I.Q. people at Maui Jim and told them the the story and they told me to find another Maui Jim Dealer that would do that for me. The low I.Q. people at the Peoria, Illinois MJ Headquartes think that this is good customer service. I don't think so. Does the parent company of Maui Jim know that these low I.Q. people in Peoria, IL are destroying the Maui Jim name that I have been purchasing from since 2003? What kind of ignorant rules and policies are these low I.Q. people in Peoria imposing on their dealers?

Deze brillen zijn gewoon niet schoon te krijgen, ik kan alleen maar zeggen: nooit aan beginnen. Zelfs na terugsturen is mijn bril amper schoon te krijgen. Weggegooid geld.

AWFUL! $700 for prescription lens that less than a year later lens finish is rubbing off. Customer service was RUDE and basically said they "DO NOT CARE". I have 10 yo OAKLEY lens that have been dragged, dropped, kicked and run over than look better than these. DO NOT BUY MAUI JIM!!!!!!!