Maui JimReviews of mauijim.com

I love these glasses and have bought nine pairs over the last couple years to leave at different houses or in different cars. This will be my last pair as the customer service is just horrible. About 7 months ago I bought a pair pair of the Maui Jim's that I always buy which are the makaha's. The actual lens pulled out of the frame and I believe this was a manufacturer defect. However, when I went to ask customer service if they could please replace them. They tried to charge me new lenses. I told them the lenses were fine. The issue was the manufacturing on the frame and the lenses and they refused to do it. So when they say they have a warranty, please don't believe them and customer service is not helpful at all. It's too bad because when you're spending $300 for a pair of sunglasses and you've bought nine pairs today and they can clearly look that up, you would think they'd bend over backwards to try to keep you as a loyal customer but not in my case.

They refuse a refund. Poor service/customer service. I sent my glasses in to replace the lenses, paid for the replacement, and they came back with a scratch on the lens. I asked for a refund rather than a repair free of charge as I will be away on vacation for several months. I also live out of country and don’t have time to wait for the repair and shipping back and forth again. Very disappointed.

I paid the best part of a £1000 for vari vocal sunglasses and in less than a year I have traces of light in my vision, sent back and am told it's "probably scratched lenses* I can have new lenses for £500. Stick your sunglasses where the sun don't shine. Back to Raybans for me.

I recently ordered a pair of prescription Maui Jim glasses, and the lab's quality control was completely unacceptable. It took three separate attempts and nearly six weeks to get my glasses, causing me to miss out on using them for half the summer.To be clear, my local MyEyeDr. clinic in Mosaic District of Dunn Loring, VA was excellent. They caught the errors during their quality checks before calling me in. The issue rests entirely with the Maui Jim lab: First attempt: They sent the glasses with absolutely no prescription. Second attempt: They sent them with the completely wrong prescription in the left eye. Third attempt: They finally got it right. For a premium brand with vey high pricing, you expect premium quality control. Waiting six weeks for a lab to figure out a standard prescription is ridiculous. I am incredibly disappointed with Maui Jim.

I have now purchased two pairs of Maui Jim sunglasses, and both broke within normal use. The first time, I was told it was not a manufacturer’s defect and was quoted approximately $400 to replace them. Despite my frustration, I loved the glasses enough to buy a second pair directly from Maui Jim. That pair also broke — and once again, I was told it was not a manufacturer’s defect. Two pairs. Same outcome. No accountability. At what point does a pattern of breakage become a product quality issue? I have now spent thousands of dollars on these glasses and have nothing to work with. The warranty and repair process feels designed to protect the company, not the customer. I was a loyal buyer who gave them a second chance, and I deeply regret it. If you’re considering Maui Jim, know that if your glasses break — even twice — you may be on your own. Save yourself the heartache and the money.

This company sucks, read somewhere this company switched hands? Sent glasses in for repair, contacted about 11 times bt different people. Some say heh there done in the mail back to you, some say heh yah we got them here repairing them?, now today g et a text and call them, they haven't even touched them yet. I give up, so freaking pissed. Went and bought Costa Sunglasses, very pleased, brighter and fit tighter on face. Maui Jims lack good fit. Never buying Maui Jim's again. They suck, especially their customer service. Their rated 2.7 what's that tell you. See how long it takes to get my glasses back. What a joke and waste of money.

The quality for such an expensive range of sun glasses is dreadful, the style is good but they just break in a matter of weeks and the customer support isn't there. Don't waste your money on this brand

You're not going to believe this. I was experiencing dizziness with some Maui Jim sunglasses that I purchased in February 2026. I finally took them into an Optometrist and guess what...one of the lenses was prescription. I called Maui Jim Customer Service and they did everything they could to deflect on the fact that they manufactured the sunglasses and it was their fault. They seriously blamed the retailer. I'm in the process of arguing with them to get the glasses repaired. I can see them charging me and I'll sink another $100 into these glasses. Really, really poor service from a brand that I love. Guess I'm going to go to Oakley.