Maui JimReviews of mauijim.com

The folks at Maui Jim’s are the best. I recently went on vacation and broke one of my lenses, I was so bummed out because I thought that was it these glasses are done. I sent them in for repair and they went above and beyond. They sent me back a whole new pair of Maui jim sunglasses. Love you guys ty,ty.

I have owned my Maui Jim 303-23 Big Island sunglasses for over 25 years. After one of the arms broke recently, I was really sad to no longer have my favourite pair of sunglasses. I have worn them every year when driving or on holiday and they looked as good as new for all that time. I looked online to see if Maui Jim could repair my specs and found many people have been in my position. A few customer comment even suggested that MJ had repaired their broken sunglasses and had not charged the customer for the work. Indeed, one customer said they had received a new pair of sunglasses because their vintage pair could not be fixed. I looked up the MJ repairs page and booked my repair. The MJ site does say that they may not be able to fix discontinued models and it would depend on whether they had parts in stock. That said, the site did state that nose pads and arms would be repaired or replaced for free, if parts were available. After a few days I received a call to say the UK repair shop did not have any arms to fit my vintage specs and that the repair technician had messaged Maui Jim HQ in Hawaii to see if they had old stock available. I would hear something within a few weeks. I'm like, "What? You've called Hawaii? For Real? Wow." I half expected a call back to say the parts were no longer in stock and there was nothing more that can be done, or that they had stock but I would be charged for the parts, labour & delivery from Hawaii. I then received an email from Maui Jim, a few weeks later, advising me that my sunglasses had been repaired, with a completely new frame, nose pads and arms, with zero cost to me. That's right. It will cost me nothing! I was blown away. After all, the Flexon titanium frames are not cheap, and the cost of delivery from Hawaii cannot have been free. The sunglasses have now arrived in beautiful condition and Maui Jim have also included a new collapsible trifold case. Just a few weeks ago I was devastated that I may never use my prized sunglasses again and today I am overjoyed to have them back as good as new. During the last month, I have also bought myself two more pairs of Maui Jim's as back up, so now I have three pairs of this wonderful luxury brand. Why did I buy two more pairs? Well, they were in a sale and I can't resist a bargain but most of all I know they'll last a lifetime, especially with the support of Maui Jim's repairs service.

Great sunglasses. I own three pair. Best I ever had. After sale service is amazing. Needed nose pads replaced for them and Morgan (great customer service) sent them out the same day. Thanks MJ.

Cannot believe why there could be a negative review about this business. Used several times, own numerous pairs and have had to have several repairs due to my own actions - always helpful and a top quality product. I always judge a company by its aftersales service. I use their branch in Guildford where the repairs i have had are while you wait. Brilliant! Met Tony today to repair my glasses. He was excellent - polite, helpful and very knowledgeable. Great work as always.

Repaired my broken leg free of charge and sent back with collapsible case and new cloth thingie. Not to know I have half a dozen pairs of their glasses. Why would you buy another brand. Thank you. Jamie

Maui Jim-This company not only has the best sunglasses but their customer service is the best too! Great companies like Maui Jim not only stands by their products but they back it by their great customer service. My puppy bit up my suglasses so I sent it in for repair. I thought it was beyond repairable but I took a chance anyway. I sent it in and in a couple days they informed me that had received it. The very next day I received a email informing me it was repaired and has been shipped back to me. Two days later I received my sunglasses. Upon opening the box I checked the invoice to find I was only charged for the processing fee. I expected to pay approximately at least $85. This isn't the first time dealing with their repair department so I know how much they value their customers. This is why I will give them a 5 star rating. Maui Jim is a cut above the others and I look forward to doing business with them in the future.

Excellent quality glasses! Repair took about 20 minutes once I decided to drop my old pair off at repair location. I actually got a pair of a brand new glasses for the fraction of original price! Love it even more now! :)

Sent my maui jim breakwalls for repair the service I recieved was first rate.Special thanks to repair technician Janet.