Maui JimReviews of mauijim.com

My Maui Jim sunglasses have been one of the best purchases ever. Their lenses are second to none. When I wanted to change my lenses from prescriptive to non prescriptive - I went onto their website and organised it through their Australian workshop. The customer service was excellent and they replaced my frames as a courtesy. I received a brand new pair of sunglasses and I am over the moon. Cant recommend Maui Jim sunnies - and their customer service highly enough. Very fast service and shipping and regular updates on progress. Very very happy.

Returned sunglasses to repair scratched lens. It was the second time within a 12-month period and they graciously replaced the second set of lenses for free. I can't say enough about the excellent service provided by Maui Jim

I recently had to send my Muai's back for repair as stupidly I dropped and damaged them quite badly. I was contacted by the team so say they had repaired them as a courtesy and all I had to pay was processing and postage which I was delighted with. However when I got them back today, they have actually sent me a brand new pair!! I can't thank Maui Jims enough, outstanding customer service!

I bought some amazing sunglasses from Maui Jim, and I managed to cause a tiny bit of damage to them. Maui Jim support tram were excellent in fixing them and sending them back to me superfast. They were also very friendly and kind. Great people to deal with.

I've just had my sunglasses repaired by Maui jim and I have to compliment them on an excellent customer service. They responded to every email within a day and in most cases a few hours. Emailed to say they'd received my sunglasses, then to say they'd repaired them, then to say they'd posted them back. Less than a week from sending them off to repair and return. Great customer service. So important in big companies and they got it spot on.

I have worn Maui Jims for over 22 years. I actually buried my first pair that lasted about 10 years. Then just kept buying for fear you would stop making these incredible items. Just sent back a pair for refurbishment and Andy could not have been more helpful. Rock on Maui Jim!

I visited the Guildford repair centre and was assisted by Tony who could have not been more helpful and knowledgable. My glasses were too old to be repaired so he and a lovely lady helped me choose a new pair. Nothing was too much trouble , I felt a truly valued customer. This was Probably the best customer experience I have ever had! Thank you Tony you are an asset to Maui Jim and you and the lovely lady made my day.

I recently managed to break one of the arms on my favourite pair of sunglasses, the Red Sands model by Maui Jim. I had purchased these in early 2018 and have found them to be awesome sunglasses, particularly when boating on the sea. I was able to identify that Maui Jim offers a repair service so duly lodged an order and sent off the glasses to the UK repair team. Sadly the package became embroiled with customs related red tape and so didn't arrive at the repair team. When I chased the item through mail tracking I received a call from a very pleasant and helpful lady in the customer services team who explained the problem (as a result of Brexit) with the package delivery, and that they had decided to replace the sunglasses, with a brand new pair. They have arrived this evening...and at no cost. These guys are awesome...thank you very much