Maui JimReviews of mauijim.com

Was upsold a pair of Maui Jim's at Sunglass Hut that was suppose to be the best ever. Sales associate bragged about Maui Jim's amazing customer service. Took the plunge and paid over $300. Less than 2 months later one lens has a scratch .Went back to the store and the reply was like....uhhhhh sorry these are not glass they are plastic ( were told at the time of purchase they were glass) just call Maui Jims and they will take care of it. Called Maui Jim's and they want $75 plus shipping to repair.....Sorry Maui Jims last purchase here. Should have stuck with Costa.

I bought a pair of Maui Jim "Seabreeze" glasses in 2018 for $200. These were "limited"...and MJ said they could be repaired at a later date if they had the lenses/part. A few weeks ago I inquired about having the lenses on my glasses replaced. I got an email back...correctly listing my SEABREEZE glasses as the glasses I had purchased...and saying to SEND THEM IN for a repair. $10 of postage later..I did so. A week after that my wife got a call...and while they weren't HER glasses...she was asked what they should do about the repair BECAUSE THEY DID NOT HAVE THE LENSES TO FIX MY GLASSES. She felt pressured...being given only the option of "a 50% off coupon" on a new pair of glasses....so she said yes even though she's never been to the MJ site/has no knowledge about any of this. The 50% off option was NOT my choice. I wanted my glasses returned....and I contacted MJ ASAP and told them so......but I was then told my glasses had been "recycled"....and could not be sent back. They were fine to wear....I just wanted a minor chip on the lens fixed if possible. My guess is that the frames/ear pieces will now be used for repair parts. so now i'm out $10...a $200 pair of glasses..and the clowns want me to spend no less than $120 to replace them....when THEY were the ones who told me via email that they could fix them and to send them in. So very disappointed. I will never buy Lousy Jim glasses again.

In 2018 bought my Expensive Maui Jim sun glasses from the Airport Duty Free Shop. One of my temple broke so sent it on 7th August 2021 to Guildford Surrey for repair !! Paid £12 because I didn't had receipt.When I received they had changed the nose pad and had crack on each side !!! When email them was told had cracks before and to change the lenses will cost another £75 ..... there were no cracks before when I sent them, otherwise before sending them I would have asked about cracked lenses !!! One thing is I never asked them to change the NOSE PAD... WANTED TO REPAIR ONE TEMPLE ONLY !! WHILE CHANGING THEY MUST HAVE BROKE IT BY PRESSURE OR BY MISTAKE !!! My question to them was why they changed the nose pads without asking me ??? Very bad customer service !! Now they are not repairing my lenses....which was their fault changing nose pads without asking the customer and cracked the lenses on both sides !!! Not happy with the CUSTOMER SERVICE I WAS GIVEN !!!

Due to extreme light sensitivity, I decided to invest in sunglasses that I would have to wear daily all the time. It was a considerable investment considering my income. Imagine my surprise when, at a recent party, one of the attendees showed off his pairS of FREE Maui Jim sunglasses, gifts from his friend, a Director of Marketing & Promotions. The guy can open up his own store. Now I know that I've been overpaying when others get it for FREE.

I hate the new glasses case which is a triangle instead of the traditional shape. I called Maui Jim to ask if they could send me a different case and they said triangle was now all they had. I will buy a competitor brand next time as it is annoying to have to shop around to find an appropriate glasses case after spending a lot on sunglasses.

I ordered a pair of prescription sunglasses through my eye doctors on July 1, 2021 - today is July 30, 2021 and still no sun glasses. My optometrist has called numerous times and gets nothing but a run around. This is the first time I’ve ordered prescription sunglasses & id heard how good Maui Jim’s are. But I’m very frustrated & don’t think I will ever order from them again!

Love United Hate Glazers

The quality and clarity of their glasses is awesome. I have personally owned six pair of Maui Jim glasses and have been very happy with them. However, I recently sent a pair of glasses to them for a prescription upgrade. The glasses were returned to me in a cheap and flimsy folding case. The hard clamshell case I sent them in was thrown away by the Maui Jim team. This was my wife’s case and it was her favorite because of the protection it provided her glasses. Apparently Maui Jim has become so large they are arrogant enough to feel that they can make decisions on my behalf regarding my personal property. Further these glasses are now unnecessarily taking up space in a landfill. Because of their blatant disregard for the environment and customers personal property I have decided to make what I consider an ethical stand and move my business to another manufacturer when I purchase glasses in the future