Maui JimReviews of mauijim.com

I love my Maui Jim sunglasses.. how they enhance the azure blue of the sea, while on holiday, is breathtakingly beautiful.. after a recent holiday to the Maldives, the glasses made my memories more vivid. But I scratched them… so… asked for a repair. The repair service for my wonderful, beautiful sunglasses is outstanding! Quick simple return process, quick turnaround, great communication and an amazing customer service.. thank you Maui Jim UK xxxx

Over the years I have owned many different high end sunglasses : Ray Ban, Oakley, Dior, Chanel, Bvlgari, Gucci to name but a few. I thought I had found my all time favourite in a pair of polarised Tiffany sunglasses and was gutted when they broke. Having searched around I came upon Maui Jim's Ocean glasses and I am now glad my Tiffany's broke! I have the Ocean in Tortoise & Raspberry and the Maui Rose lens is the best I have ever come across. The clarity and contrast is amazing. The frame is amazingly light and comfortable and they came with a foldable case. They look stylish and I really can't fault them. I can't imagine wearing another brand now.

Amazing product and fantastic customisation. Very intricate decision making about lenses, colour, materials. HOWEVER, the website appears to have taken a sudden downturn! Please reinstate the old website! Much more informative on a product by product basis.

I bought a pair of Maui Jim frameless sunglasses many years ago in the UK. I remember thinking they were quite expensive, but now I know they were worth every penny. I found other sunglasses very uncomfortable and heavy, so I never used any other sine, but this pair. A few weeks ago, while on business trip in the US, the glasses fell off my face because one lens got detached. I tried to have them repaired at serval opticians, but with no luck. Eventually it occurred to me to look at the company’s website, which I did and got in touch with customer service. I was advised to send the glasses for a repair (free, with potentially minimal administrative charges). The customer service has been excellent. I got a response to my first email immediately, during weekend. When I posted the glasses, I got receipt confirmation within 2 days. I was just informed, not even the whole week later, that the glasses have been repaired and are on the way back, with tracking number provided. I also received an invoice with £0 to pay, which make me feel a little guilty. I doubt I would ever consider any other make. Before I bought this pair of glasses I tired many brands and never persevered with any of them more than one season.

Amazing quality glasses..once you wear them you will not buy anything else.. follow up when I had an issue was outstanding ..seriously I will never go else where for my sunglasses and now my wife has a pair ... very very good company and after sales service ..

Top class customer service! This is the best customer service I ever received. They go a long to help the customer. I bought a pair 4 months ago and had it stolen yesterday, well guess what they offered a discount for a new pair...Still amazed by the quality of their sunglasses and top class customer service. Now that's customer retention guaranteed!

Requested to repair my Maui Jim sunglasses at UK Guildford service as one of my temple was broken. They communicated very well. Made it look like new sunglasses, with original parts and even gave nice Maui Jim case. This extra mile customer service is 6 star customer service.

I sent off my MJ Kahuna sunglasses with a cracked lens and missing nose pad to the MJ Customer Care Center UK . The team acknowledged receipt and quoted for the repair of one lens and the free replacement of both nose pads, at a very reasonable cost. After 10 days my MJ's arrived as new, saving me a packet. A great service from a helpful team. Would buy MJ's again based on this experience.