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Matt's Flights (mattsflights.com) has 170 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Excellent
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170 approved reviews, newest moderated first
Nicholas
too slow and not what I asked for. Please cancel my membership
Response from Matt's FlightsJun 23, 2023
Hello, can you please email us at [email protected] so we can resolve this for you? We reply back to customers within 30 minutes to an hour, what was too slow for you?
Catherine S.
Several times a week I get a newsletter from Matt giving me notice of cheap flights from various airports on the east coast; I can get them from all the major airports in the country, but choose not to do this. As a subscriber, I am also able to ask him to give me any discounted flights from smaller airports, e.g. Harrisburg, PA, to my destination. He is always pleasant and prompt with his responses. I highly recommend his services.
Merrill H.
Prompt response. Good solution.
Cat
I've had two interactions with Matt. One with help setting up my account and another looking at flights for a weekend trip. Both times he was very helpful! Fast responses and great deals. Would recommend!
Rebecca H.
Extremely friendly, quick, and professional.
Dennis
i too signed up several months ago and the only reply i received was to fly 30 something hours for a six hour destination. Yes i guess the flight may have been less expensive but does not address the extra costs for layover accommodations ,food and the overall discomfort to abilities nearing our elderly ages. The only mail i get is to sign up again and again and spend another rediculous amount to add more for US exchange and receive absolutely no satisfaction to this platform . Had this site been up front about how it provides "cheaper flights" then i would not have wasted my time or money. If they really read these reviews then maybe Matt will make good on what is advertised.
Response from Matt's FlightsJul 3, 2023
Hello Dennis, we've tried numerous times to contact you as there seems to be an obvious miscommunication about your experience with our service. We have 1,000s of happy customers, please contact us at [email protected].
Rick & Deb B.
We looked into Matt's Flights to see what was being offered. He provides a very valuable service for anyone looking for a deal on Airline fares. Alerts are provided via email on a timely basis. The service is especially valuable to those who are able to have flexible travel dates and destinations. While we did not sign up at this point in time because our travel plans are already made for this year, we will consider his service in the future. Thanks Matt! Rick
Response from Matt's FlightsMay 21, 2023
Rick and Deb received two flight options within less than two hours of reaching out for flight help. It's very unfortunate that they felt the need to go out of their way and provide our company with a 1 star review. We have 100s of 5 star reviews from our customers on facebook. - https://www.facebook.com/mattsflights/reviews
J & M.
Matt is awesome! Helps efficiently and accurately and is very kind. Can't ask for more! J&M