Mattress ManReviews of mattressman1.com

Perfect can't fault them

Brilliant Fo not bother to go to any other bed shops Excellent service from Nick the shop manager who made my purchase so easy He explained everything very clearly and nothing was too much trouble Delivery men Karl and Rhys deserve a special mention too They were polite, helpful and efficient My new mattress was with me three days after ordering it

The bed I ordered (Snuggle Double Low End) is of a quality matching the price, that is, quite cheap. It could do with fewer wooden dowels and more metal bolts to make it last longer. My main quibble is with the instructions and fixing kit. The instructions have too many errors and omissions. You need to read it (with a magnifying glass) very carefully, and notice the errors before you start. The fixing kit comes with one small allen key. I also needed: a philips screwdriver, a much longer handled allen key, and a power drill, as most of the holes for the big screw/bolts (screws with blunt ends) were not pre-drilled deep enough. Half of the dowel pegs were missing, and as the bed was replacing the one collected on the same day I had to make the bed without the dowels so that my disabled brother had a bed to sleep in. Customer services were helpful and sent out an extra fixing kit the next day. Now I have to take the bed apart again to put the dowels in.

Bought a mattress from the clearance section, brand new and saved nearly £500, easy web site to use and great that they emailed to let me know the 2 hour time slot. Keith delivered it by himself poor man, lovely, friendly and polite. Thank you 🤩

Great service from start to finish - store staff very attentive and helpful, order made efficiently and arrived earlier than expected. Delivered by Keith & Remi (Norwich) who were so polite and helpful as my husband was away and I was looking after my 10m old grandson - they delivered all the packages into the bedroom for me. On the headboard, one single button was missing - called customer services to order the single button and they arranged a complete replacement headboard to be delivered the following week. 5-star all the way

Customer service was great when I needed to amend my order. We were given a 2 hour delivery slot the night before it was due and our driver Keith contacted us when he was on his way. Delivery was smooth. When we put the bed together all the pieces were there and it was easy to assemble. We would definitely recommend and use them again

The delivery drivers Karl and Keith went above and beyond when trying to resolve another problem fitting a second damaged bed frame together. Great service thanks for your efforts.

The guys in the Norwich Store, Roundtree Way were really helpful and knowledgeable, without pressurising us. The delivery guys Karl & Max, were polite, punctual and efficient. They put everything together and explained what we needed to do. Thank you