Mattress ManReviews of mattressman1.com

delivery company they use are a take on of Laurel & Hardy.. the courier delivered a mattress , offered no help, it was basically a kerbside delivery and they disappeared. When we unpacked it it was completely the wrong mattress to the wrong address. We were in a total panic as our old mattress had been taken away and there was no sign of our new mattress and we had the wrong order. Dealing with an item of this size was no mean feat! I telephoned Mattressman straight away and asked for their help in getting the courier to return. I was told they couldn’t do this.. instead I should take photos of the mattress delivered and all the packaging and then they would be in contact to let me know when it could be collected.. really? Why? This is abysmal after service. I sent an e mail, along with all the photos.. 48 hours later, no reply , no apology.. nothing. My advice , if you are checking if this company is good to order from, is DONT.. shop elsewhere if you want to avoid hassle and grief with your order.

I paid extra for my old mattress to be taken away but the delivery driver said he couldn’t take it as mattress man hadn’t provided a bag for it (which apparently is supplied by you) & he couldn’t for health & safety reasons. There’s nothing wrong with the old mattress & he didn’t even look at it. He just left the new mattress at the top of the stairs for us to deal with. Said he can’t use the new mattress covering to take the old one either. There was nothing in the order process that provided any of this information. Contacted you & hopefully you will send a bag & collect on weds but who knows?! I was also treated on the phone like I had done something wrong!! I paid for a service & you messed it up. I really wish I had bought this elsewhere but I chose you exactly because you’ll recycle the old one. They also charge you £37 for an overpriced mattress protector & if you don’t buy it. You can’t return it after 60 days. I already own & use mattress protectors & you can tell if anyone uses it or not anyway. FYI delivery company was BJS & they were equally rubbish so I’d steer clear of these people if I were you. Not a happy customer and they did not deal with the situation well which might have avoided this review.

We ordered our new mattress from Northampton branch, very nice salesman. We paid £50 to have our old mattress taken away and the new one put in our bedroom. The delivery men took our old mattress out and put on the road then said they couldn’t take the new one upstairs because they were worried about knocking pictures off the wall… my husband removed the pictures…they said they were taking it back to the warehouse leaving us with no mattress at all! Numerous phone calls later we had to agree that if the mattress was damaged or our furniture damaged getting new mattress upstairs then it was our responsibility 😡so to sum it up, they quite happily took old mattress out but couldn’t put new mattress in … disgusting behaviour, it was obvious these men did not know what they were doing - yet it cost us £50 for that service

This company is a joke you do not get a 60 night trial just tried to exchange a mattress for another as I have had back pain from it it was a medium but it felt more like a firm and was told I needed to provide a photograph of the bed frame as it is in their policy details he was very rude and refused to help in any way you should be able to put a mattress on the floor and sleep on it if you wish they don't refund either on returns the reviews are fake don't be fooled absolutely discusted will go to dreams from now on .

Awful company, I think half of the reviews are fake. Purchased a mattress which I absolutely hated. It gave me back pain after a week. I tried returning or exchanging but they had assumed I had taken the plastic sheet off the mattress.. which i had but they didn't know. How can someone test a mattress with the plastic sheet? I purchased the mattress protector for a reason.. extra £34 by the way. But they just didn't want to know!!! Don't be fooled by the 60 night trial.i feel scammed to be honest. Also, I company of the mattress "Hypnos" offer x amount of nights to try, with a mattress protector and no plastic bag on the mattress and you can return it. I will be informing hypnos of this company and their policies as they are selling their mattresses.

Don’t buy mattress from this company they are biggest thief’s I bought didn’t like the matters they charge me £40 for nothing absolute disgusting and customer service even don’t respond my emails

I’m glad someone’s happy as the customer service I have received is absolutely appalling, places order 24/8, confirmation email received, 25/8 email stating item had been dispatched and would be delivered by 3rd, wasted most of my spare time waiting for a delivery that wasn’t even happening as when I called up I was told there had been a glitch with order and it had no been received by Jaybe, I have had no proper explanation as they can’t give me one and basically 2 weeks down the line I’ve still got no bed, just had a call to tell me I need to wait another 5-7 days for my money back, absolutely disgusting customer service 😡

Waiting for an order placed in February. Fobbed off with one excuse after another. First order cancelled without telling us then placed a special order. Was told that would arrive in 2 weeks then fibbed off with excuse about a stock take at the supplier and another delay and this evening checked website on my order and it says cancelled. We have not had any contact from them just found out by checking the order tracking. Where is our £2000!??!!