Mattress FirmReviews of mattressfirm.com

Was lied to about delivery time. Was told that my purchase would be the next day, came next day NO delivery. Called to find out where my delivery is. Was now told 7-10 days. I asked 3 times about next day delivery and was told 3 times yes. I guess after purchase they do not give a shit. The answer way delay was "We gave you a discount". Money was not the issue the quick delivery date was most important.

Gor ripped off from Mattress Firm. Their so called sleep experts suggested the worst mattress I have ever slept on, causing me to be in pain from how much it sinks in. They were contacted immediately for a full refund & all I got was to charge me more money to take it back. They do not stand behind their products & don't believe what these sales people tell you. All they want is the sale & then your stuck with a bad mattress. Very disappointed with how I was treated & will never step foot inside another Mattress Firm again.

What a fraudster, when you claim your warranty honestly, they deny you and come up with nonsense excuses and policies. Where were those policies when a customer buys the whole set from your store and you don't tell them that this won't cover the warranty of this mattress. When a mattress becomes defective you bring up all those policies. On other side there are people scamming the hell out of ya all by submitting some other base and mattress so just they can get a new mattress. On the opposite side you guys commit fraud with the hard working and suffering from painful sleep customers on your defective mattress. Especially after thinking that you have bought a mattress that will last you 10 years after paying more than $3800 for just a mattress.

Took out extended warranty, within 3 years the mattress was shot. My wife developed severe back problems, she had to go to PT for the pain and be on medication to slightly relieve the ongoing pain. We took tons of pics send it to them and they told us the manufacturer will not honor the warranty. They are owned by Simmons. So save yourselves lot of money and heartache and NEVET BUY THEIR MATTRESSES, they are low grade material BUYER BEWARE!!!!! Also they DO NOT HONOR THEIR WARRANTIES.

1-Star Review: Mattress Firm/Synchrony Credit Card Accountability Pros: The initial sales process was smooth, and the bed we ultimately received meets our expectations. Cons: I am deeply frustrated with Mattress Firm’s handling of our refund and their lack of accountability. During our purchase of a $6,140 mattress, the store manager strongly encouraged us to open a Mattress Firm/Synchrony credit card to qualify for a rebate, despite our intention to pay in cash. This felt like a high-pressure tactic to push us into a credit agreement, which has now led to significant inconvenience. Due to the need for a firmer mattress, we returned our original purchase, resulting in a $762.65 refund owed to us since February 20, 2025. As of May 20, 2025, we have yet to receive this refund. The credit card company claims “the check is in the mail,” but our secure, locking mailbox has received no such payment, strongly suggesting it was never sent. When I raised this issue with Mattress Firm, I was told the matter is between me and the credit card company. This is unacceptable. Mattress Firm’s name is prominently displayed on the red credit card, making them equally accountable for this process. Furthermore, the card’s exorbitant 39.99% APR for late payments is outrageous, and I believe Mattress Firm owes me equivalent interest on the delayed $762.65 refund as compensation for this prolonged inconvenience. This experience has revealed a troubling pattern, as I recall discussions with store staff indicating awareness of refund delays. Mattress Firm must take responsibility for their branded credit card and ensure prompt resolution. I urge them to deliver the owed refund immediately, along with appropriate compensation for the three-month delay.

Mattress Firm censors honest opinions. It sends me a survey but only allows opinions on the quality of the mattress, not on their service. I think it's because they know their service is shawty. They give you a reasonable date of delivery but they never deliver it on that date. They usually push delivery forward an additional week or more. When they deliver, you get one English speaking person, if you're lucky the person speaks fairly good English. Maybe that will change now that illegals are being deported.

Do not attempt to make a purchase!!! I was billed three different times and have not received a refund whatsoever. Mattress firm keeps using the excuse. They don’t have an order on file even though the transactions are posted onto my account. DO NOT MAKE A PURCHASE HERE!!!

Horrible company & Guarantee! I was told I could try out my new mattress and exchange it if I wasn't satisfied. I returned to the store 2 weeks after purchasing a new Purple mattress. When the delivery with my new mattress came, they said there was a spot on the mattress and they couldn't do the exchange...the spot the delivery people put on the mattress! I cleaned it (as directed). They said they were unable to do the exchange because the spot was still there. THE SPOT WAS GONE AND SO WAS MATTRESS FIRM. DO NOT BUY A MATTRESS FROM THEM EXPECTING THE CUSTOMER SERVICE TO HELP. HORRIBLE TRANSACTION.