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Mattress Firm (mattressfirm.com) has 630 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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MUSTAFA
Noah is very polite and knowledgeable
Response from Mattress FirmOct 19, 2026
Hi Mustafa, thank you for sharing your experience! We’re glad Noah was polite and knowledgeable. We really appreciate the kind feedback! - Cheryl
Diana
Kate was a gem to work with
Response from Mattress FirmOct 19, 2026
Hi Diana, thank you for sharing your experience! We’re so glad Kate made such a positive impression and was a pleasure to work with. We really appreciate the kind feedback! - Cheryl
Alex
They helped me find just the right mattress
Response from Mattress FirmOct 19, 2026
Hi Alex, thank you for sharing your experience! We’re glad our team was able to help you find the right mattress for you. We appreciate the kind feedback! - Cheryl
Frenchie
The sales rep was very knowledgeable about the products and explained the financing terms thoroughly. I am happy with my purchase.
Response from Mattress FirmOct 18, 2026
Hello, We're glad to hear that our Sleep Expert was able to assist you, and we appreciate you taking the time to share your experience with us. We hope you enjoy some restful sleep! Thank you, Maggie
Bridgette
My experience was great. Jorge was very very helpful and patient. He took is time to answer our questions and show us everything that was available. He was kind and friendly. It was great I will always come back.
Response from Mattress FirmOct 18, 2026
Hello Bridgette, Thank you for taking the time to share your experience. We are thrilled to hear that you received such quality assistance during your visit and that all of your questions were thoroughly answered. We truly appreciate your loyalty and look forward to welcoming you back in the future. Happy Sleeping, Maggie
Susan
Salesman was very knowledgeable and explained product in detail.
Response from Mattress FirmOct 18, 2026
Hi Susan, Thank you for taking the time to leave a review. We're happy to hear that our Sleep Expert was able to assist you. We hope you enjoy. Best Regards, Maggie
Lisa
Hannah was extremely helpful. Very kind, patient and sweet. I would recommend her to anyone looking for a new bed.
Response from Mattress FirmOct 18, 2026
Hello Lisa, Thank you so much for the wonderful feedback! We are thrilled to hear that you received such attentive assistance during your visit. It means a lot to know you had a great experience and would recommend our service to others searching for the perfect night's sleep. Best Regards, Maggie
JOELLEN
From purchase to delivery we now know why we chose mattress firm. TJ was great to work with even when there was a line of customers. He made sure to give everyone the attention they needed.
Response from Mattress FirmOct 18, 2026
Hello Joellen, We appreciate you sharing your experience with our Sleep Expert, TJ, and that he was able to give you the personalized experience you deserve. We hope you enjoy your new bed! Thank you, Maggie
