Mattress FirmReviews of mattressfirm.com

Mattress a piece of crap, ill never shop there again. I have the best bed "they say" that they sell. Im a plus size women. When I sit on my bed its a dent I go right into the dent. They replaced my bed once but dont make no difference I sink in that same hole. This bed is 🗑

Be wary of any sales/outlet items. They will promote these as getting a great deal on an “older” model. But what we received was a used mattress. We thought this was a mistake and called to inquire about the pre-owned wrapping. We were assured it wasn’t preowned, and that even new mattresses from the warehouse come in that packaging. The tags on the mattress confirmed it was used and was sanitized. This happened at the location in Waterside, Fort Worth, TX.

I specifically expressed to the sells man that I didn't want a use bed, a returned bed or a floor model bed. So, he proceeded to show me some beds and then I made my purchased. In addition, offering the bed covers, in which I purchased. I guess he wanted to benefit and capitalized off my approved credit. Oh, and I shouldn't forget to say that he expressed that if I wasn't satisfied, I could return the beds within a certain period of time, but he failed to inform me that there would be a fee for the return. First, my full-size mattress was too hard or firm for my taste. When I called to ask for them to pick it up a large fee deducted from the cost. On top of that, I wanted to return the queen bed also because it wasn't new. I suspect it was a floor model (which is used) because there are indentation marks from the mattress standing up in the adjustable frame in the store. I didn't buy an adjustable frame for the queen mattress, only the full-size bed and I kept it. A brand-new bed wouldn't have indentations in it. It would have been completely flat. This is not my first time buying a mattress, but I will never buy one from this store that puts dollars ahead of customer's service. I am completely frustrated with lousy companies like this one taking advantage of customers.

Never use the financing option through synchrony bank. THESE PEOPLE ARE CROOKS!! They will hit you with 50% interest charges on the original amount after 2 years if you haven’t paid off the balance in full. I had a $160 remaining balance after 2 years on $1,900 financing option and they tried to bill me for an extra $975 in interest expenses. I had been paying at least twice the minimum monthly and never missed a payment. Had to call and threaten to sue them before they agreed to just let me pay off the remaining balance.

i purchased a mattress 7/17, it was the wrong one. i called rt after delivery, told had to wait 30 days in an email. i disputed w my military bank. online purchases suck due to no support . callung, enailing natick atore, sleep experts unavailable. dozens of emails. they responded to replace it after 110 days.. i can no longer get funds back from bank. i warn everyone.. Do Not use online purchase,, 119 days to decide to replace. waatoo late.. never use this scam company please

I bought a 12-inch hybrid chime mattress, and it is the worst! It is hard, lumpy, hot and super uncomfortable. I should have went to the store to sample first instead of just listening to salesperson on the phone and buying it online thinking I was getting a great mattress at a great price. I HIGHLY DO NOT recommend this mattress or this company to anyone. Total waste of my money.

I purchased a mattress from Mattress Firm and a year later, the mattress was sagging. When I lay on the mattress or sit on the mattress, I would sink. They did honor the warranty one yr after I bought it due to sagging. One year later the new mattress was sagging too. The company gave me a hassle about giving me another mattress under warranty. They had me go through all these hoops to prove that the mattress was sagging. In the end, they denied my request for a second replacement mattress because they said it was the structure of my bed frame that was causing the mattress to sag which is crazy. This is so untrue because the mattress would sink when I sat on it and when I laid on it. It wasn't sagging because of the frame. Needless to say, I will never buy a mattress at Mattress Firm because what good is the warranty if they give you such a hassle to be approved for a replacement?

I have a bad back with ciatica. I went out and bought an expensive bed that I was led to believe by mattress firm, it would help my back. This is by far the worst purchase ever made. The bed is sagging after a couple months and it’s uncomfortable. My back hurts worse now than ever. Horrible customer service wouldn’t even help. Please don’t ever buy a bed there.