Mattress FirmReviews of mattressfirm.com

2.6630 reviews
Decoration & Interior
Houston

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Mattress Firm

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About Mattress Firm

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Mattress Firm (mattressfirm.com) has 630 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.

Also known as: mattressfirm.com
Website: mattressfirm.com
Category: Decoration & Interior
Location: Houston
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 30% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Mattress Firm reviews

Showing 230 reviews with 5 stars · Clear filters

Raphael
Oct 20, 2026
Great experience
Great experience, Alex got us exactly what we needed at a great price. Amazing customer service. They even paid for our lunch!!!
Response from Mattress FirmOct 20, 2026
Hi Raphael, We are so thrilled to hear that you had such a wonderful experience with our team! It is fantastic to know that you found the perfect product at a fantastic value and enjoyed the extra hospitality during your visit. Thank you for taking the time to share your feedback with us! Kind regards, Leo
Janet
Oct 20, 2026
Mike Mahon
Mike Mahon , our salesman was truly a sleep expert. He answered all of our questions and there was no pressure on us at all.
Response from Mattress FirmOct 20, 2026
Hello Janet, It is wonderful to hear that your experience was so comfortable and informative. We take great pride in providing helpful knowledge without any high-pressure sales tactics, and we appreciate you taking the time to share your 5-star feedback with us. Thank you, Leo
Frank
Oct 19, 2026
The store manager (Bob) was very…
The store manager (Bob) was very helpful, friendly, and knowledgeable with finding our mattress. Nice experience.
Response from Mattress FirmOct 20, 2026
Hello Frank, We are happy to hear that the store manager provided great assistance and expertise in selecting your new bed. Thank you for sharing your positive experience with us. Thank you, Leo
Gloria H.
Oct 19, 2026
The sales lady Michele was wonderful…
The sales lady Michele was wonderful very knowledgeable and kind. You are lucky to have such a wonderful person working for you
Response from Mattress FirmOct 19, 2026
Hi Gloria, Thank you for taking the time to leave such a wonderful review. It is fantastic to hear that you had such an exceptional experience and received such kind, helpful service. Your feedback is greatly appreciated. -Miles
Linda
Oct 19, 2026
They were great fast put it together…
They were great fast put it together showed us how to the controller and the way they went great service
Response from Mattress FirmOct 19, 2026
Hi Linda, thank you for sharing your experience! We’re glad our team was able to help you and provide such great service. We appreciate the kind feedback! - Miles
Shauna
Oct 19, 2026
Jeremy was terrific
Jeremy was terrific! Very helpful, honest and knowledgeable. He presented information we needed and allowed us to make a decision without being pressured - I appreciate that. Often, pressure is what I expect from one-to-one sales purchases. He made the whole experience better.
Response from Mattress FirmOct 19, 2026
Hi Shauna, thank you for sharing your experience! We’re glad our team was able to help you find the right mattress for you. We appreciate the kind feedback! - Miles
Neil
Oct 19, 2026
My wife and I just moved
My wife and I just signed papers for a new house to move after having our furniture destroyed from our water heater breaking at our old place. We rushed in the moment we had a free second to spare and Yaro was amazing. Helped us get completely situated and made sure to get us exactly what we needed. I’d definitely recommend going here to anyone looking.
Response from Mattress FirmOct 19, 2026
Hi Neil, We are glad you enjoyed your experience after going through such a stressful situation with your previous home. We know how urgent it can be to replace damaged belongings, and we are happy to hear that our team member was able to assist you quickly and help you find the exact items you needed. Thank you very much for taking the time to share your positive recommendation with us! -Miles
Jennifer
Oct 19, 2026
Friendly and honest and knowledgeable…
Friendly and honest and knowledgeable customer service.
Response from Mattress FirmOct 19, 2026
Hi Jennifer, thank you for sharing your experience! We’re glad our team was able to help you find the right mattress for you. We appreciate the kind feedback! - Miles

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Mattress Firm reviews

Great experience

Mike Mahon

The store manager (Bob) was very…

The sales lady Michele was wonderful…

They were great fast put it together…

Jeremy was terrific

My wife and I just moved

Friendly and honest and knowledgeable…

About Mattress Firm

About these reviews

More in Decoration & Interior

Frameology

Perfettacreations

Apollo Tile

RugsThatFit

Mattress Firm reviews

Great experience

Mike Mahon

The store manager (Bob) was very…

The sales lady Michele was wonderful…

They were great fast put it together…

Jeremy was terrific

My wife and I just moved

Friendly and honest and knowledgeable…