Mattress FirmReviews of mattressfirm.com

Compre un colchón en Mattress Firm. Un Beauty rest black cover , pague $3,900. NO paso ni 4 meses y el colchón a perdido volumen y esta hundido. Yo peso 135/lb y solo uso un lado del colchón , pues ese lado esta hundido, ya no es cómodo dormir allí. Fui a la tienda y me dijeron que llamara por teléfono o siguiera unas instrucciones en línea. Una de la opciones era pagar $80.00 para que alguien venga a ver el colchón y eso no garantizaba que me lo cambiarían. Realmente estoy decepcionada con esta tienda , aun estoy pagando el colchón , de seguro que cuando termine de pagarlo , el colchón ya no sirva por lo incomodo y lo extraño que se ve con el hundimiento en un lado de la cama. NO RECOMIENDO ESTA FIRMA, estas tiendas que se dedican a vender solo colchones son una estafa

I am extremely disappointed with this experience. Last month, I noticed that my credit card had been charged by your company for a purchase I did not make. I immediately contacted your customer service to report the fraudulent transaction. Unfortunately, I was transferred between multiple phone numbers and told several times that I would receive a callback, which never happened. After several attempts, I was finally given a case number, but no meaningful follow-up was provided. Despite informing your company that my credit card information had been compromised, the merchandise was still delivered to the unauthorized party. This is very concerning, as it shows a lack of proper action even after being notified of fraud. To this day, I have not received any updates regarding my case. Instead, I am now receiving requests to review a purchase that I did not make. This situation raises serious concerns about how your company handles fraud cases. Sending merchandise after being informed of unauthorized use makes it seem as though proper precautions were not taken.

I saw the same mattress in Costco for $200 less yet they say you're getting such a great deal on it.

Read ALL of the fine print very closely before signing...do not trust what they tell you! Run away as fast as possible. You are MUCH better off buying online, most do not charge fees for delivery or pickup should you return it. And some offer 365 trial periods! Mattress Firm has hidden fees and they do not give a rats you know what about their customers. They also partner with Synchrony Bank, and together they do some very shady business deals. Avoid at all costs!

BUYER BEWARE - When you buy a mattress at any Mattress Firm they are not completely transparent with their warranty. If your mattress is discontinued and you manage to win the warranty claim, instead of being able to exchange for a new mattress they give you a credit that won’t cover the cost of the equivalent mattress from that same brand. I also contacted the brand and they assured me that Mattress Firm would do the right thing, they didn’t. Offering an extra $300 off for a mattress I should not have to replace is unfair. The mattress was discontinued due to well known issues with that model, you would think they would see this and make it right. But, they only want you to spend more of your hard earned money “so they can upgrade you” ! They have lost my business, I hope if you read this you choose a better company to give your business to!

The staff is good and knowledgeable but Ive had nothing but problems with the mattresses. I have bought 6 in less 2 years because they are not what's in the store that I tried out and did not hurt me. They break down quickly as well. The next to last was a pillow top that went flat in less than 3 Mos. So I traded it for the one I have now. It was a Sealy Norman II. the one I have now is a Sealy Sleepys Hybrid HD that cost $400 more. In the store it was cooling and med firm....perfect...but when I slept on it the first night I woke up with hand numbness, back and shoulder pain and sweating! I have bought 2 very thick pads but its such a hard mattress that it does not help. So yesterday I ordered a nectar hybrid from the Nectar website. I am an average size woman...155 lbs so weight is not the issue and I sleep alone. I will not purchase from Mattress Firm again.

I was not allowed to choose a delivery window time, even though I explained the mattress was going to a nursing home memory care unit. The delivery time I received was 4:00 to 6:00. Received a phone call at 3:50. The mattress wouldn't be delivered on time because they had to stay and help an elderly couple. They didn't't make it until approximately 8:15 and then needed us to AGAIN give them the instructions of where it was to be delivered. I will NEVER buy another mattress from them again.

Terrible customer service. Would not honor a promotion.