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Mattress Firm (mattressfirm.com) has 630 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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Lisa
Very pleased with the entire process. From the salesman to the delivery drivers. Everything was amazing.
Response from Mattress FirmOct 22, 2026
Hi Lisa, thank you for sharing your experience! We’re glad the entire process, from the salesperson to the delivery team, went so smoothly. We really appreciate the kind feedback! - Cheryl
Kathy B.
Ayli was very pleasant and helpful in making my purchase.
Response from Mattress FirmOct 22, 2026
Hi Kathy, thank you for sharing your experience! We’re glad Ayli was pleasant and helpful throughout your purchase. We really appreciate the kind feedback! - Cheryl
Karl
Jason was really fantastic. Couldn’t have been more helpful and very sincere.
Response from Mattress FirmOct 22, 2026
Hi Karl, thank you for sharing your experience! We’re glad Jason was so helpful and sincere throughout your visit. We really appreciate the kind words about his service! - Cheryl
Paula M.
Armond at the Mattress Firm on Wendover Greensboro NC was excellent. He was welcoming attentive and patient. He made sure all paperwork was done properly. The delivery team was A+ they arrived on time, they were efficient and polite. They also cleaned up afterwards. They are an awesome team! The best l have seen yet!
Response from Mattress FirmOct 22, 2026
Hi Paula, thank you for sharing your experience! We’re glad Armond was welcoming, attentive, and patient, and that the delivery team was on time, efficient, polite, and left everything clean afterward. We really appreciate the kind words about the whole team! - Cheryl
James
Jenni was very thorough when explaining the products. She was very patient with us both times into the store. Definately recommend her as a sales associate!
Response from Mattress FirmOct 21, 2026
Hi James, thank you for sharing your experience! We’re glad Jenni was thorough, patient, and took the time to explain the products during both of your visits. We really appreciate the recommendation and kind words about her service! - Cheryl
Janet
Mark was friendly the minute I entered the door. I explained what I needed and he immediately told me what was available & the cost. He answered all my questions. He made my experience one of the best ones when shopping.
Response from Mattress FirmOct 21, 2026
Hi Janet, thank you for sharing your experience! We’re glad Mark was friendly, answered all of your questions, and made it easy to understand the available options and pricing. We really appreciate the kind feedback about his service! - Cheryl
John
Delivery was made in the window as notified. Communication was very good. All went well.
Response from Mattress FirmOct 21, 2026
Hi John, thank you for sharing your experience! We’re glad your delivery arrived within the expected window and that communication throughout the process was clear. We really appreciate the feedback! - Cheryl
Kathleen
The customer service was exceptional. We are very pleased with our purchase. We would definitely return in the future!
Response from Mattress FirmOct 20, 2026
Hi Kathleen, We are so glad you enjoyed your experience with our helpful team and are happy with your new items. We truly appreciate your kind feedback and look forward to your next visit. Best, Jenna
