Mattress FirmReviews of mattressfirm.com

the sales person lied about the delivery fee, I was told that they would deliver mattress to the front porch and I would take it downstairs and assemble it, when they arrived I was told that they were going to take it downstairs and assemble it ,they are very dishonest

Mattress Firm was paid $4,000 to replace a mattress and remove the existing box spring and mattress. We waited two weeks for delivery. The mattress installers were "unable" to remove the existing box spring, despite the fact that the box spring was installed at the same time that the old mattress was installed, with no issues by the installer of the original mattress/box spring. So, now we do not have a new bed and we are left with our old bed. Mattress Firm utterly failed to perform one of the most basic steps in replacing a mattress, i.e., removing the existing mattress. Caveat emptor.

I would be very careful buying a Beautyrest mattress from Simmons that I bought nearly a year ago. It was a moderately price mattress about six hundred dollars. However, a few months later I noticed that it was sagging a bit in the area where I mostly sleep. I'm not a huge person and was surprised to see this. I now regret not returning it or exchanging it because now several months later I'm trying to get warranty on it . I just received a letter stating that it's not going to be under warranty!! Saying I didn't have a good enough box spring. So this will definitely be the last mattress that I'll ever buy for Mattress Firm or from Simmons!! I also purchased this online which I will never do again. I highly do not recommend doing that.

The Mattress Firm warranty is a joke. My advice, based on my personal experience, is to understand that there is no functional warranty supporting the customer, you are effectively buying "as-is". So tired of this kind of BS! I would guess that 99% of Mattress Firm consumer warranty requests are denied, after the buyer is forced to jump through multiple hoops of a surprisingly long list of specifications you must have met to comply to their warranty requirements. Wrong box spring! Warranty void! Except, of course, it's the box spring that you bought from them. There's a byzantine list of multiple factors they select from to deny you. What are you going to do, take them to court over a mattress? Great way to spend your time. You get the picture. Never going back to Mattress Firm. For my wife and I, they were a waste of both our time and our money.

Don't buy a mattress from Mattress Firm in State College. My son Conor had a horrible experience and is very upset. Their guarantee of being able to return a product is a scam. Sure, you can return it but they charge for delivery to come pick it up and they charge you for the promotional products that you probably don't even want to begin with, leaving you at the point that it's not even worth returning because you are losing money. They even expected him to return the pillow. Upon delivery, they made him help put things together because they were in such a rush and didn't set it up properly. Even worse they had to borrow tools to set up the frame and baseboard and they don't have their own screws or brackets . They had to make two trips to set it up and still didn't do it correctly either time because the delivery men don't have their own equipment or screws and brackets. Then after going into the store I was told someone would come look at it and that never happened. So not only is it a scam but they expect injured people to set up heavy equipment.

Price was good warranty service terrible will not oner warranty claims

They are over priced and they messed up delivery which they did us a favor since we went to mattress plus in Newington!, we saved 4,000 going over to mattress plus and got more extras. Stay away from mattress firm

I cannot get a response or reply from Mattress Firm regarding a warranty claim for my sagging mattress. At this point I can safely conclude that Mattress Firm refuses to honor their warranty and will not communicate. I would have been better off buying a mattress from Costco.