Mattress FirmReviews of mattressfirm.com

DO NOT DEAL WITH THIS COMPANY. THEY DO NOT COMMUNICATE AND YOU DONT EVEN KNOW IF THEY ARE STILL IN BUSINESS. DONT WAST YOUR TIME OR MONEY.

I ordered a mattress through Mattress Firm web site! I was quoted 3 to 5 day arrival via FedEx. I agreed and I cancelled a mattress from another company that was going to take longer. So I wait, after 7 days of not receiving any tracking info and my order status showing as shipping TBD to be determined, I tried calling the 800#. This number never answers, it's looped to just give you canned answers, tells you to email them and then disconnects you! So I emailed, a total of 4 times over the course of another 5 or 6 days and never received a response. I tried to get back on chat on web site several times and as soon as you start to explain about a problem they give you the email address and disconnect the chat! Their excuse, they are overwhelmed with Covid 19. But they have a special team dedicated to handling concerns and inquiries. I had signed up for a mattress firm credit card. I called and cancelled it, I have yet to receive a response from my emails. I can't cancel my order because no one will respond. They will gladly take your money and sell you something though, sales lines are fully open! So I found the link to review, after submitting my review I received an email saying that it would be reviewed to see if it met their standards. Well guess what, they rejected my review. So it's been almost 2 weeks since I've ordered and I have no ship date and no response and no way to cancel. This company is a bunch of moronic losers! Funny how they can take time to review my review and email me twice regarding it but they refuse to email me or call regarding my order that was promised to arrive in 3 to 5 days. Never Never again will I trust this company.

I called mattress firm and placed my order with a sales guy on Sat April 4th and he promised it is free delivery on the following Monday, April 6th. On Monday, there was no delivery so I said oh, may be due to Corona virus everything is slow, so on Tuesday I called the sales guy’s number and he responded that he doesn’t know why it wasn’t delivered and after a couple of calls he concluded they were out of stock and had upgraded to a mattress that wouldn’t have worked for me. I ordered firm and he upgraded to medium which I don’t want. To cut everything short, the new delivery date was now planned for April 18th and the mattresses were to be delivered to a warehouse meaning there was no one available to accept the mattress on a weekend. Now my nightmares begin, I called and sent email to cancel and it wasn’t called. I went to Ashley and bought mattress and they were delivered in 2 days. I still don’t have my money back from Mattress firm. No email replies, no call back. Please be ware of this. I can only share my problems but I cannot tell you what to do. Once you order, they don’t care about you. Mattress Firm, please refund my money back. / Eric Today is May 06,2020 and I still don’t have my refund from Mattress Firm. For anyone who doubts me, good luck. Finally on May 07, I have received my Money back. Good luck every one but I will never buy from Mattress Firm and will not recommend them to anyone, Ashley’s were spot on.

I bought 2 mattresses in the last month from Mattress firm, one from a local store and one online. The local store was very kind and helpful with the purchase, but the online order was an absolute disgrace. My order was a week late, went to the wrong address and I had received no communication from customer support. I would not recommend Mattress Firm to anyone unless you go to a local store. I have sent 4 different emails at 4 different days to try to get more information on my order, and on their website they say they will be in contact within 24 hours. They barely made that window on the first email. They didn't respond at all on the next two emails and on the fourth email I got a call 2 days later. I want to give them some leeway with everything going on, but this is absolutely rediculous, I have never had worse customer service in my life. In 3 of the 4 emails I asked them to change the delivery address cause I had to move and since they were late on the delivery it wouldnt make it to the first address I ordered with. On the call I recieved 2 days after the 4th email asking for a confirmation for the address change I was told that the mattress would be delived the next day, to the old address. I had been asking for the address change for a week and they still seemed to mess that up. On top of all of this I have yet to recieve any tracking information for my orders or have been updated on when they have been sent out. I would give them a 0 star but you cannot, and I did at least get decent service at the local store. Still would highly NOT recommend buying from Mattress Firm.

I’ve been waiting since March for my mattress and still haven’t received a response! I emailed them and nothing.

Mattress Firm has some of the worst customer service I have ever seen. Once you complete a sale, you are at their whim. They pass you around from store manager, to district manager, to corporate and no one can provide you straight answers. These managers seem to have no authority to help you out, even if they want to. My issue was with the re-delivery of a damaged item. They attempted to deliver me a damaged bed frame and have shown no urgency in resolving the matter. They blame the distribution center's rigid policies that are focused on optimization instead of customer service. Please do yourself a favor and do not shop through this horrible company.

Customer Service? Long story short, great in the store selling, poor after sale support and customer service at the company is useless as they tell you you have to call the store...which is where the problem is. Needless to say I cancelled my order and bought it some where else.

I was with my sister when she bought a mattress at the Matthews store. The salesman told us one thing and when the mattress and frame arrived, it was not what was represented she would be receiving. Bait and switch tactics. To receive what was represented,she would have to pay additional money. Since she had already gotten rid of her old mattress, she was basically stuck with having to do this. The manager was argumentative, condescending, and was not at all accommodating. I would NEVER recommend this company nor buy a mattress from this company in the future.