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Mattress Firm (mattressfirm.com) has 630 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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customer
The help was right there for information
Response from Mattress FirmOct 24, 2026
Hello, Thank you for taking the time to leave a review. We're happy to hear that you felt supported during your experience with us. Happy Sleeping, Maggie
Linda
Aaron was very knowledgeable and great service!
Response from Mattress FirmOct 23, 2026
Hi Linda, We are glad our team provided such helpful support; we'll be sure to pass on your kind words to Aaron! Best, Jenna
Richard
Very friendly and knollageble sales person
Response from Mattress FirmOct 23, 2026
Hi Richard, We are glad you enjoyed your experience with our helpful and expert team. Thank you for your feedback! Best, Jenna
Ty
We did our research and it paid off. Our salesmen was able to match us with exactly what we wanted. And gave us the great deal that we needed. With a great Warrantyaswell. The delivery people were on time and very efficient in take down and removal. And the setup, Very quick. Thank you again mattress firm.
Response from Mattress FirmOct 23, 2026
Hi Ty, it’s great to hear your research paid off and that the team helped match you with what you were looking for. We’re also glad the delivery crew was on time, efficient with the removal, and quick with setup. Thanks for sharing such a detailed review! - Cheryl
John K.
Very easy to deal with. Very professional
Response from Mattress FirmOct 23, 2026
Hi John, thanks for the feedback! It’s great to hear the process was easy and handled professionally. We appreciate you taking the time to share your experience. - Cheryl
Maya P.
The salesperson was very polite and professional.
Response from Mattress FirmOct 22, 2026
Hi Maya, thanks for taking the time to share this! It’s great to hear your salesperson was polite and professional throughout your visit. We appreciate the feedback! - Cheryl
Lynn
Customer service
Response from Mattress FirmOct 22, 2026
Hi Lynn, thanks for the 5-star feedback! We’re happy to hear you had a positive customer service experience. We appreciate you taking a moment to share it. - Cheryl
Mary H.
Laura your saleswoman was so helpful. I have mobility issues and she listened to everything I needed. She picked the perfect mattress for me.
Response from Mattress FirmOct 22, 2026
Hi Mary, it’s wonderful to hear Laura took the time to listen closely to what you needed and help you find the right mattress. Thank you for recognizing the care and attention she provided! - Cheryl
