Mattress FirmReviews of mattressfirm.com

I was fired from Kingsdown, the company that makes the Mattresses. Total sweat shop. Two women went home sick that sat next to me. When I asked three days later if they tested positive for Covid 19, the General Manager Jake told me to leave and not come back. I guess they were fired also. They had replaced the sick women already when I was fired.

Buyer go else where. This company plays a game with pricing and quality. I bought a few mattresses from, one defective and they could not locate my purchase in their system for return. I bought another mattress from them and they failed to pick up defective one and then would not give me my refund after having promised it. My 2nd mattress bought 3 years later was not the same quality as the one I sampled in the store. They tried to convince me I had to break it in. Not true there was no way the mattress was going to "break in". The company then said if I did not rebuy from them I owe a 20% restocking fee and a pick up fee of $99.00. You dont need to spend 6000.00 on a bed to get a great bed. GO TO ANOTHER STORE! They could not locate 2 beds in their system.

I bought a mattress 2 years ago. It is sagging and I have filed a warranty complaint and did everything they told me to do and sent pictures. It has been 2 months now and I have yet to hear from anyone. Customer service is a nightmare. Can’t get through to anyone. The chat is ridiculous I am about to file a complaint with the BBB and consumer protection. Do not do business with Mattress FirmThey take your money and forget about you

Same as the rest... promised delivery within the week... Now am two weeks out and still waiting for my futon mattress. i just moved with no furniture, so still sitting in a lawn chair in my house. can’t reach anyone, no phone contacts, live chat sends you to a service request screen. can’t even cancel the order. Never again will they get my business!! this time either if i can get it cancelled.

I am so disappointed with this company. The first issue is that you cannot speak to anyone on the phone, no matter which option you choose. That is a bad sign and one I wish I would have know ahead of time. I ordered a mattress and box spring. After trying to sleep on it for several nights and not making it through the night, I checked the tag against my order to find they delivered the wrong one. Emails with customer service assured me this would be corrected. That was 4 days ago and STILL no one has contacted me to make this right.

Customer service is a nightmare. I'm trying to handle some delivery issues for a mattress I don't even have yet, and there's nothing but runaround. I regret buying from them.

Once they have your order and money they treat you like garbage. Their customer service doesn't want to solve your problem they just add more to your problem. They messed up documents and deliveries. It's such a bad company with horrible customer support. Haven't seen anything worse.

Don’t believe the hype Less than 2 years and the mattress has indentations on both side of the bed, and a hump in the center. It is hard; no give. My neck, shoulder, lower back hurt and my husbands neck, lower back and hip hurt. The mattress does not respond to the contours our bodies; material dose not recover as memory foam should. I weigh 120 pounds my husband 200 pounds - both sides have the same issue. We use the purple sheets, pillows and it’s on a solid base We spent close to $3,000 on the mattress. Contacted store managers and warranty office and was told that indentation less than 2 inches is normal wear. I explained that the product is advertised as contouring to body and recovering due to the memory foam, so indentations at any degree is unexceptionable. Mattress Firm advised me to contact PURPLE directly for the warranty. From Purple “Thank you for providing that information to me. From you order number I see that you pruchased this mattress at Mattress Firm.  Anytime a mattress is purchased through a retial company, Purple does not handle the warranties, however the retailer who you purchased your mattress from does. They will be able to help you with your warranty claim! Please reach out to your local Mattress Firm to get your warranty started.  Please let me know if there is anything else we can help with! Thanks for being part of the Purple family! Deven M Purple Customer Care” Neither company backs their product or honors their warranty.