Mattress FirmReviews of mattressfirm.com

All I can say is there’s a reason this company has 75% one (1) star reviews. Avoid them at all cost! Their customer service is the worst, and I mean the worst, I have ever experienced!! And just for the record I’m almost 70 years old and spent 20 years teaching customer service traveling the world as a member of NSA to do it. I only wish I was still doing that because this is the kind of example we like to give about how to avoid pissing your customers off for life and avoid assuring that they will give you nothing but bad PR and bad social media reviews

I have always purchased from Mattress Firm. SinCe you have stopped selling My Pillow I will have to find somewhere else to purchase all of our mattresses for all our locations. Whether you agree with or are simply scared of the left I have no clue. I do know that if you can’t support the 1st amendment then I can’t support you. I hope your doors don’t stay open long since you decided to through your hat into the political arena.

If I could give a "0" for Mattress Firm I would. Purchased mattress at Cordova TN location from Stephan on 11/4/2020. Saw an advertisement on tv for a similiar mattress but price was approx $200 less than what they had in the showroom. Purchased mattress at price online and called and spoke with Stephen regarding canceling previous purchase. Mattress was scheduled to be delivered on 11/27, but did not arrive until 12/19. Two weeks into sleeping on mattress, the mattress started sagging. Called and spoke with Stephen who recommended another mattress but it would cost me and additional $267. I requested a refund since the mattress he recommended did not fit my needs and I would have to pay an additional $267. He was not willing to just swap the mattress out for the one he was recommending, although this had been very inconvenient for me in having to wait over 6 weeks to get a mattress. And then to have an issue within 2 weeks of purchase. I was very disappointed that a brand new mattress was already sagging within 2 week time frame(and let me state I am not a big person 5'4, 125 lbs). Mattress firm interpretation for the sagging was considered not my comfort level opposed to it was just very poor quality. (Comfort level is commonly ranked on a four-level scale, which classifies the feel as ultra plush, plush, firm, or extra firm according to google) sagging is not a considered a comfort level. So to return the mattress I was out of $340, which is more than 20% restocking fee and $99 for pickup delivery fee. Didnt really have a problem with the restocking fee, but the additional fees were ridiculous and a rip off. This was my first and will be my last purchase with Mattress firm. Wished I had paid more attention to the reviews as well as the 1300+ complaints on file with the Better Business Bureau.

If there were a 0 star option, I’d pick that. Everything the sales team tells you is a lie. You can’t even talk to a manager if something goes wrong. This is the most poorly managed joke of a company I’ve ever dealt with. I’ve gotten better customer service & follow through from foreign companies. So, what happened? I wanted to order an adjustable bed frame and mattress. I talked to their chat representative, who convinced me to do it as two orders. She promised it would not affect delivery, that both items would arrive together & my old bed would be taken away. I explained that this is very important because I have a disability. Today, the day of the delivery, I happen to notice that the frame is supposed to be delivered today, but the mattress won’t be delivered for 5 days. Not only that, the mattress is “contact free” delivery, meaning they won’t take away the old bed. So my choices are either no bed for 5 days and no way to get the bed inside, or put my old mattress on the new frame but still have no way to get the bed inside and no way to dispose of the old mattress. I spent the entire day trying to reach a manager or someone, anyone, who could help me. No help was provided. Their chat experts didn’t even seem to be able to understand the problem. The last one told me that it could be fixed, but only if I refused delivery today and contacted them again tomorrow. She couldn’t even give me a dedicated person or line to talk to. I canceled the order. I won’t be doing business with them again, and I recommend you don’t, either.

Would be 0 stars if possible!!!! Communist company. Won't sell my pillow products anymore because the owner of my pillow Mike Lindell has "PROVIN" ELECTION FRAUD!!!! I hope this trashy company goes bankrupt and 80 million TRUMP supporters will not support any communist company that tries to suppress free speech!!!!

First they should explain that buying a mattress that you test with a box spring is going to feel different on an adjustable base. But they probably do not know that. My Kingsdown feels as hard as a rock on the base. They forgot the headboard brackets, I had to go to the warehouse and pick them up wait for another delivery date for them to install. Now the delivery guy tells me they sold you the wrong brackets I can't install them and set up the headboard. Still waiting for a call back. Next time I will go with my gut and buy it from the furniture store we buy our furniture from. I would give them a zero if I could.

Mattress Firm North Lauderdale - Their guarantee is BS. They fail to mention the restocking fee of 10% AND $100 delivery fee to exchange mattresses. My mattress had mice in it. They brought me a new mattress, same problem. They tell me I'm crazy, meanwhile 2 exterminators told me the mice can not get out of the mattress and will soon die inside of it. That'll smell nice and come with many diseases. They don't care and won't return my calls. DO NOT SHOP HERE! Update: a manager finally called back and made everything right. Went in and ordered another mattress, thought all was great. New one comes from a different warehouse in 2 weeks. 2 Days later a higher up manager called to give me a hard time about it and was just nasty. I'm thinking I should cancel the new new new one and get my money back or dispute payment on my credit card. She had no right being nasty, I should be, this is ridiculous!

We purchased a mattress and box springs 2 years ago and the bed has deformed in the middle. Mattress Firm will not stand behind their product even though they installed the box springs and mattress. I will never buy a product from Mattress Firm and I will tell as many people as possible about this problem.